Top-tier experienceA high end property in this area
Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental
Includes essentialsWiFi/Internet and more
Location
Reviews
1 / 10
Book next door - appears much nicer
Location only..
A very disappointing stay. Two plumbers visited without any prior consultation with us, causing considerable inconvenience and leaving the property smelling of sewage.
Only two rolls of toilet paper were supplied for four people staying four days. We requested fresh towels but received none. Happy to launder ourselves but no washing machine powder,
The communication system was unnecessarily complicated, and urgent calls for assistance went unanswered.
The carpets / couch were filthy, the plumbing appeared to be in poor condition, and the floorboards were buckled. The bed was extremely uncomfortable, with cheap polyester bedding. No air con - no curtain to street lights
Overall, we really did not enjoy staying here.
Reply to your response..
Your response reinforces our concerns. We were never informed there was a plumbing emergency or that plumbers would be entering the property. Our issue was never that you fixed it - it was the complete lack of communication.
I have uploaded screenshots of our unanswered communication attempts, including via your emergency contact, along with photos showing the cleanliness issues. A formal complaint has also been made to Booking.com.
Four guests, four nights, two rolls of toilet paper no washing power and no fresh towels despite requesting them - those are facts, not exaggerations. The carpets / couch were filthy, the plumbing appeared to be in poor condition, and the floorboards were buckled. Go stay there yourself & see.
After four weeks and 10+ properties with positive experiences, this was the exception. Once again, your response attempts to blame the guest rather than acknowledge legitimate concerns. The place is grotty.
We certainly wouldn’t return, so at least we agree on that.!
10 / 10
How did we miss this before?! We’re surely going to comeback
The location is perfect
The flat is amazing and fully equipped
Nothing
10 / 10
Excellent
Location, staff and apartment very good
Nothing
9 / 10
A great property in a perfect location.
The property was clean, well equipped and the location was perfect.
Aviso: escaleras muy peligrosas. No son aptas para todo el mundo, son empinadas y sin nada donde agarrarte. No lo aconsejo a gente con problemas o cierta edad.El apartamento es amplio y bien situado, pero engaña en fotos. Necesita mantenimiento, pintura y limpieza.Los colchones peores imposibles, te hundes en ellos y no se descansa bien.Tiene dos dormitorios ,uno con una cama de matrimonio y otro unicamente con una cama individual. Esto no lo especifica bien el anuncio.
10 / 10Outstanding·Aug 2026
The location is perfect
The flat is amazing and fully equipped
Nothing
7 / 10Good·Jul 2026
Excelente ubicación
El acceso sin ascensor y sin aire acondicionado y que te cobran hasta respirar
5 / 10·Nov 2025
Konumu
Girişteki dar ve çok sayıdaki merdiven belirtilmemis. Alt katta ısıtıcı çalısmıyor, evde sıcak su yok duşta(!), belirtilen internet yok
Parking is not specified as an available amenity at Mayfair Loft Apartment!. For more information, we encourage you to contact the property about where to park.
Is there a pool at this apartment?
We didn’t find pool listed as an amenity for this apartment. It may be worth double checking if a pool is important for your stay.
Is Mayfair Loft Apartment! pet friendly?
Unfortunately, this apartment is not pet-friendly. Try searching again and filter for "Pets Allowed"
What amenities are available at Mayfair Loft Apartment!?
We found 6 amenities for this rental. This includes free parking, non-smoking, heating, wifi/internet, and laundry services.
Top-tier experienceA high end property in this area
Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental
Includes essentialsWiFi/Internet and more
About this apartment rental
Spacious Accommodations
Amenities
Free Parking
Non-smoking
Heating
WiFi/Internet
Laundry services
Fire alarm
Map of City of Westminster
Ratings and reviews
7.6 / 10
Good(24 Ratings)
100% verified reviews
7 / 10Good·Sep 2026
Ubicación maravillosa y amplitud del apartamento.
Aviso: escaleras muy peligrosas. No son aptas para todo el mundo, son empinadas y sin nada donde agarrarte. No lo aconsejo a gente con problemas o cierta edad.El apartamento es amplio y bien situado, pero engaña en fotos. Necesita mantenimiento, pintura y limpieza.Los colchones peores imposibles, te hundes en ellos y no se descansa bien.Tiene dos dormitorios ,uno con una cama de matrimonio y otro unicamente con una cama individual. Esto no lo especifica bien el anuncio.
10 / 10Outstanding·Aug 2026
The location is perfect
The flat is amazing and fully equipped
Nothing
7 / 10Good·Jul 2026
Excelente ubicación
El acceso sin ascensor y sin aire acondicionado y que te cobran hasta respirar
5 / 10·Nov 2025
Konumu
Girişteki dar ve çok sayıdaki merdiven belirtilmemis. Alt katta ısıtıcı çalısmıyor, evde sıcak su yok duşta(!), belirtilen internet yok
$$$$
7.6Good
(24 Ratings)
"The location is perfect
The flat is amazing and fully equipped"
Top-tier experienceA high end property in this area
Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental
Includes essentialsWiFi/Internet and more
Map of City of Westminster
About this apartment rental
Spacious Accommodations
Amenities
Free Parking
Non-smoking
Heating
WiFi/Internet
Laundry services
Fire alarm
FAQs
Is parking included with this apartment?
Parking is not specified as an available amenity at Mayfair Loft Apartment!. For more information, we encourage you to contact the property about where to park.
Is there a pool at this apartment?
We didn’t find pool listed as an amenity for this apartment. It may be worth double checking if a pool is important for your stay.
Is Mayfair Loft Apartment! pet friendly?
Unfortunately, this apartment is not pet-friendly. Try searching again and filter for "Pets Allowed"
What amenities are available at Mayfair Loft Apartment!?
We found 6 amenities for this rental. This includes free parking, non-smoking, heating, wifi/internet, and laundry services.
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