Hotel in Vienna
4-Star Hotel
Reasons to book
Guests love it hereGuests give this property a top rating
Great for petsBring all your friends and family, even the furry ones
Top-tier experienceA high end property in this area
About this hotel
Comfortable Accommodations
Amenities
Business facilities
Free WiFi/internet
Air conditioning
Pool
Non-smoking
Pets allowed
Heating
Wheelchair accessible
Bar
Balcony/Terrace
WiFi/Internet
Safe
Childcare services
Toilet with grab rails
Accessible by lift
Key card access
Contactless check-in/out
Emergency cord in bathroom
Fire alarm
Fire extinguisher
Cleaning products
Map of Vienna
Available Rooms
Ratings and reviews
100% verified reviews8 / 10Excellent¡Oct 2026
Hotel good proximity and ambience. Water restocked daily and tea and coffee
When we checked in the wrong room number was given to us , the key card wouldn't work. Had to go back down to reception for them to correct this. We were asked if we wanted the room cleaning daily ? We said yes but this did not happen đĄwe had to complain
10 / 10Outstanding¡Oct 2026
Location and the general vibe.
Would have been good to have perhaps a Nespresso coffee machine in the room or something similar. A kettle with bagged coffee just doesnât work for me at least.
7 / 10Good¡Oct 2026
Cool location
Breakfast âŚ. Couldnât get a coffee at 10.20 anymore. Nor butter
5 / 10¡Oct 2026
Location
Weâve stayed at several Hoxton hotels before and have always really liked the brand, which is why we chose it again in Vienna. Unfortunately, this time the experience was really disappointing and nowhere near the standards weâre used to.
The rooms were smaller than at other Hoxton hotels, and the bed was extremely uncomfortable. The mattress was so soft that we kept sinking into the middle, so neither of us slept particularly well.
But what really stood out was the staff. Everyone seemed quite unhappy, cold and generally uninterested in being helpful. The welcome was very basic, with no personal touch or effort to make guests feel comfortable. Even something as simple as recommending a few places to visit or showing some enthusiasm would have made a difference. There was just zero attention to detail.
The rooftop was probably our biggest disappointment. We went up during the day to have a look, and the young lady at reception simply said, âSorry, itâs closed.â Nothing else. She didnât even ask if we were staying at the hotel or explain when it would open. She could have easily mentioned the pool, shown us around or suggested coming back later for a drink. Instead, she just seemed completely unbothered.
We actually went back that evening for champagne, drinks and some food, and it was honestly terrible. We spent almost âŹ90, and the food was really poor. The tuna tartare was so bad we couldnât eat it, and the empanadas were chewy and tasted like something that had been reheated in a microwave. The service was also incredibly slow, and again, the staff seemed completely uninterested in finding a solution or making any effort. The attitude was very much âit is what it is.â
Itâs a shame because we genuinely like The Hoxton and have always had good experiences at other properties. But in Vienna, it really felt like the staff lacked training, motivation and any real interest in hospitality.
$$$$
Top rated by guests
8.5Excellent
(3,143 Ratings)
"Location and the general vibe."
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