Urban Suites Georgetown l SeaView & CityView l Family Stay
8.3 / 10
Excellent(119 Ratings)
$$$$
Apartment in George Town
7 guests · 2 bedrooms · 2 baths
Reasons to book
Guests love it hereGuests give this property a top rating
High-end valueWell priced for this area
Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental
Location
Reviews
1 / 10
Scam!
Nothing - the biggest scam in booking.com history! I believe they have cameras in the apartment as they had emailed me to say they have my "image" to put on the dark web after i asked for my deposit back.
I would like to reply to the property's reply. NO damage was done to the property. If so, why did you not mention it to me before? Also you said that you gave the full deposit back. But nothing has been received. So you need to get your story correct. Did you or did you not send the deposit? All I know is nothing was received!
Also in regards to the email you sent about putting my passport or "image" on the dark web. I have screenshot the proof that this was sent to me. See the images in this review. You asked for our passport before we check in and have misused this trust.
Avoid this property. Extremely poor communication, questionable charges and an overdue deposit refund.
This was one of the worst accommodation experiences I have had.
The problems started before check-in. The booking included an additional cleaning fee and a 10% “service charge”. When I questioned what the service charge was actually for, the explanation changed. At one point it was described as being related to Malaysian tax/SST, then later I was told it was simply part of the property’s own pricing structure.
Communication was consistently poor. Messages went unanswered for hours when we were due to check in, and getting clear information was unnecessarily difficult.
Then, on the day of check-in, we were told we needed to pay an additional RM300 security deposit by direct bank transfer/DuitNow before being given access to the apartment.
We were specifically told in writing that this deposit would be refunded within 2–3 days after checkout.
We checked out on 8 October.
The refund did not arrive.
I repeatedly chased the property. Initially I was told the deposit would simply be returned to the “original payment method” and that they did not need my bank details, even though the deposit had been paid separately by bank transfer.
After more chasing, they eventually admitted that their attempted refund had failed and then asked me for bank details.
I supplied the requested payment information and repeatedly asked for either the money or proof of transfer.
More than a week after their own promised refund deadline, I was still chasing them for my RM300.
Booking.com ultimately had to contact the property itself and request the immediate release of the deposit.
What makes this particularly frustrating is that this property also charged a separate 10% service fee, despite the fact that virtually every stage of dealing with them involved me doing the chasing.
I had to chase check-in information.
I had to chase explanations of charges.
5 / 10
No satisfy
Don't like all the furniture is low quality
No
9 / 10
Great stay, comfortable and would definitely come again
Beautiful view, clean room, comfortable place and nice swimming pool
Lifts often full and slow. Bathroom clean but black tiles make it look dark at night
9 / 10
Enjoy my staycation at urban suites
Bilik best selesa bawak family. Staff also helpful. Host friendly tanya apa mereka akan reply. Also ada convenient store bila bila mart
Cuma dislike about lif yang lama sangat during peak hours
Beautiful view, clean room, comfortable place and nice swimming pool
Lifts often full and slow. Bathroom clean but black tiles make it look dark at night
9 / 10Outstanding·Aug 2026
Bilik best selesa bawak family. Staff also helpful. Host friendly tanya apa mereka akan reply. Also ada convenient store bila bila mart
Cuma dislike about lif yang lama sangat during peak hours
8 / 10Excellent·Dec 2025
Very comfortable stay and cute deco with plushies around. Awesome view at level 41. Additional mattress given , a plus point here . Can stay 7 people comfortably. Or more if dont mind sleeping on the sofa.
Need to change the ironing board. The stand is broken. The plug points near the tv not working , hope you can fix it. The building lifts (elevator) is very very slow. At times we had to wait for 20 minutes to get down or up. Maybe the management can do something about it .
Does this property follow enhanced cleaning procedures?
Yes, this apartment has implemented enhanced cleaning procedures and processes to keep you healthy and safe.
Is parking included with this apartment?
Parking is not specified as an available amenity at Urban Suites Georgetown l SeaView & CityView l Family Stay. For more information, we encourage you to contact the property about where to park.
Is there a pool at this apartment?
Yes, a swimming pool is available for use at Urban Suites Georgetown l SeaView & CityView l Family Stay. Enjoy the water!
Is Urban Suites Georgetown l SeaView & CityView l Family Stay pet friendly?
Unfortunately, this apartment is not pet-friendly. Try searching again and filter for "Pets Allowed"
What amenities are available at Urban Suites Georgetown l SeaView & CityView l Family Stay?
We found 18 amenities for this rental. This includes free wifi/internet, free parking, air conditioning, pool, and non-smoking.
Urban Suites Georgetown l SeaView & CityView l Family Stay
Top rated by guests
8.3Excellent
(119 Ratings)
"We had a veryyyy nice stay over here! The view is superb, you can see the entire Penang from the window.
Georgetown city is not that far, only 5 minutes away. So the location is really near with the..."
Guests love it hereGuests give this property a top rating
High-end valueWell priced for this area
Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental
About this apartment rental
Comfortable Accommodations
Amenities
Free WiFi/internet
Free Parking
Air conditioning
Pool
Non-smoking
Heating
Balcony/Terrace
WiFi/Internet
Fireplace
Outdoor Cooking
Family friendly
Accessible by lift
Key access
Key card access
Contactless check-in/out
Fire alarm
Fire extinguisher
Cleaning products
Map of George Town
Ratings and reviews
8.3 / 10
Excellent(119 Ratings)
100% verified reviews
9 / 10Outstanding·Sep 2026
Beautiful view, clean room, comfortable place and nice swimming pool
Lifts often full and slow. Bathroom clean but black tiles make it look dark at night
9 / 10Outstanding·Aug 2026
Bilik best selesa bawak family. Staff also helpful. Host friendly tanya apa mereka akan reply. Also ada convenient store bila bila mart
Cuma dislike about lif yang lama sangat during peak hours
8 / 10Excellent·Dec 2025
Very comfortable stay and cute deco with plushies around. Awesome view at level 41. Additional mattress given , a plus point here . Can stay 7 people comfortably. Or more if dont mind sleeping on the sofa.
Need to change the ironing board. The stand is broken. The plug points near the tv not working , hope you can fix it. The building lifts (elevator) is very very slow. At times we had to wait for 20 minutes to get down or up. Maybe the management can do something about it .
5 / 10·Oct 2026
Don't like all the furniture is low quality
No
$$$$
Top rated by guests
8.3Excellent
(119 Ratings)
"We had a veryyyy nice stay over here! The view is superb, you can see the entire Penang from the window.
Georgetown city is not that far, only 5 minutes away. So the location is really near with the..."
Guests love it hereGuests give this property a top rating
High-end valueWell priced for this area
Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental
Map of George Town
About this apartment rental
Comfortable Accommodations
Amenities
Free WiFi/internet
Free Parking
Air conditioning
Pool
Non-smoking
Heating
Balcony/Terrace
WiFi/Internet
Fireplace
Outdoor Cooking
Family friendly
Accessible by lift
Key access
Key card access
Contactless check-in/out
Fire alarm
Fire extinguisher
Cleaning products
FAQs
Does this property follow enhanced cleaning procedures?
Yes, this apartment has implemented enhanced cleaning procedures and processes to keep you healthy and safe.
Is parking included with this apartment?
Parking is not specified as an available amenity at Urban Suites Georgetown l SeaView & CityView l Family Stay. For more information, we encourage you to contact the property about where to park.
Is there a pool at this apartment?
Yes, a swimming pool is available for use at Urban Suites Georgetown l SeaView & CityView l Family Stay. Enjoy the water!
Is Urban Suites Georgetown l SeaView & CityView l Family Stay pet friendly?
Unfortunately, this apartment is not pet-friendly. Try searching again and filter for "Pets Allowed"
What amenities are available at Urban Suites Georgetown l SeaView & CityView l Family Stay?
We found 18 amenities for this rental. This includes free wifi/internet, free parking, air conditioning, pool, and non-smoking.
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