Guests love it hereGuests give this property a top rating
High-end valueWell priced for this area
Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental
Location
Reviews
6 / 10
Check in procedure needs to be simplified and customer service needs improvement.
Getting the room code should be made much simplier instead of taking a QR code to a code reader site while at the same time you're hauling your luggage around.
Your response to my complaint of a disconnected drain pipe to the washing machine, for which I was not responsible for, is unacceptable. A visit from maintenance the very next day should have been expected. Also, there was no response for a request for a firmer pillow.
6 / 10
Apartment alright, worst check in process of my life
Location was fantastic. Otsuka is a free eat neighborhood and the Yamanote line is 7min away only. The apartment is alright and has an elevator
The check-in process is crazy complicated. You need to walk to a coffee bar 15min away to get the PIN code for your door. The staff is also not helpful. I booked by mistake the smaller apartment and I wanted to change my booking paying the upgrade because the bigger one was still free. The staff told me it was not possible... Sure. They do hand you a pdf with 29pages with rules on how to behave though. I’ve never experienced this
10 / 10
Great stay
The room was very clean, spacious and well equiped with the basic needs. The communication with host was excellent.We had trouble opening the door at first [need to push hard), however the prompt reply from host was helpful. Overall we had a great time. Thank you for having us
The only thing that would stop us is having to collect the key slip. It was an hassle as we took the airport bus, drop at sunshine city, go to ikebukuro to collect the slip and walk back again to the apartment. That was quite a long walk for me.
6 / 10
The apartment itself is comfortable and has a good layout, but the management and check-in process significantly reduced
The apartment itself is comfortable and has a good layout.
The main problem is the check-in process.
The property says local regulations require an in-person key handover. That may be true, but the regulation does not require guests to carry their luggage to a remote café or other external business. The location and way the handover is organized are operational choices made by the property.
Instead of arranging the handover at the apartment, at the building, or in a location genuinely convenient for the guest, they send you with your luggage to a remote external business, using unclear directions, just to complete the process. In my case, I had to walk around 15 minutes to a cat café and ask people in the building and on the street for help just to find it.
The communication is also unnecessarily confusing. I received references to a physical key, key number, key code, PIN code, and self check-in, with no consistent explanation of which access method actually applied to my booking.
The same problem continued at checkout: too much generic information instead of one clear instruction relevant to the reservation.
There were also several basic issues in the apartment: no hand soap, very small towels, Netflix not working, a loud bubbling noise from the air conditioner, no proper cup or holder for a toothbrush, and only plastic cups and plates — including for hot drinks
and food.
Before I had even submitted a review, I received a message asking for a 10/10 rating and explaining that 8/10 could negatively affect their listing or ranking. Guests should be asked for honest feedback, not steered toward a specific score.
The room was very clean, spacious and well equiped with the basic needs. The communication with host was excellent.We had trouble opening the door at first [need to push hard), however the prompt reply from host was helpful. Overall we had a great time. Thank you for having us
The only thing that would stop us is having to collect the key slip. It was an hassle as we took the airport bus, drop at sunshine city, go to ikebukuro to collect the slip and walk back again to the apartment. That was quite a long walk for me.
10 / 10Outstanding·Oct 2026
La propreté, le confort l’emplacement
Rien
8 / 10Excellent·Oct 2026
Sijainti on erittäin hyvä. Juna ja metroasemat ovat alle kilometrin päässä. Talo oli rauhallinen ja liikenteen melu ei kuulu sisälle.
Ihan näppärä majoitus kahdelle ihmiselle.
Avainkoodin haku on todella turhauttavaa. Lentokentän pisteellä ei qr-koodin lukija toiminut ja koodia ei saanut kentältä. Laukkujen kanssa pitkän lennon jälkeen ei jaksaisi enää etsiä kahvilaa, josta saa koodin, jotta pääsee majoitukseen.
Astioiden kuivaamiseen ei ollut mitään pyyhettä tai telinettä.
6 / 10Average·Nov 2026
Getting the room code should be made much simplier instead of taking a QR code to a code reader site while at the same time you're hauling your luggage around.
Your response to my complaint of a disconnected drain pipe to the washing machine, for which I was not responsible for, is unacceptable. A visit from maintenance the very next day should have been expected. Also, there was no response for a request for a firmer pillow.
Does this property follow enhanced cleaning procedures?
Yes, this apartment has implemented enhanced cleaning procedures and processes to keep you healthy and safe.
Is parking included with this apartment?
Parking is not specified as an available amenity at Wellsquareism Ikebukuro East. For more information, we encourage you to contact the property about where to park.
Is there a pool at this apartment?
We didn’t find pool listed as an amenity for this apartment. It may be worth double checking if a pool is important for your stay.
Is Wellsquareism Ikebukuro East pet friendly?
Unfortunately, this apartment is not pet-friendly. Try searching again and filter for "Pets Allowed"
What amenities are available at Wellsquareism Ikebukuro East?
We found 9 amenities for this rental. This includes free wifi/internet, air conditioning, non-smoking, heating, and wifi/internet.
"The room was very clean, spacious and well equiped with the basic needs. The communication with host was excellent.We had trouble opening the door at first [need to push hard), however the prompt repl..."
Guests love it hereGuests give this property a top rating
High-end valueWell priced for this area
Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental
About this apartment rental
Prime Location
Amenities
Free WiFi/internet
Air conditioning
Non-smoking
Heating
WiFi/Internet
Accessible by lift
Fire alarm
Fire extinguisher
Cleaning products
Map of Japan
Ratings and reviews
8.7 / 10
Excellent(60 Ratings)
100% verified reviews
10 / 10Outstanding·Oct 2026
The room was very clean, spacious and well equiped with the basic needs. The communication with host was excellent.We had trouble opening the door at first [need to push hard), however the prompt reply from host was helpful. Overall we had a great time. Thank you for having us
The only thing that would stop us is having to collect the key slip. It was an hassle as we took the airport bus, drop at sunshine city, go to ikebukuro to collect the slip and walk back again to the apartment. That was quite a long walk for me.
10 / 10Outstanding·Oct 2026
La propreté, le confort l’emplacement
Rien
8 / 10Excellent·Oct 2026
Sijainti on erittäin hyvä. Juna ja metroasemat ovat alle kilometrin päässä. Talo oli rauhallinen ja liikenteen melu ei kuulu sisälle.
Ihan näppärä majoitus kahdelle ihmiselle.
Avainkoodin haku on todella turhauttavaa. Lentokentän pisteellä ei qr-koodin lukija toiminut ja koodia ei saanut kentältä. Laukkujen kanssa pitkän lennon jälkeen ei jaksaisi enää etsiä kahvilaa, josta saa koodin, jotta pääsee majoitukseen.
Astioiden kuivaamiseen ei ollut mitään pyyhettä tai telinettä.
6 / 10Average·Nov 2026
Getting the room code should be made much simplier instead of taking a QR code to a code reader site while at the same time you're hauling your luggage around.
Your response to my complaint of a disconnected drain pipe to the washing machine, for which I was not responsible for, is unacceptable. A visit from maintenance the very next day should have been expected. Also, there was no response for a request for a firmer pillow.
$$$$
Top rated by guests
8.7Excellent
(60 Ratings)
"The room was very clean, spacious and well equiped with the basic needs. The communication with host was excellent.We had trouble opening the door at first [need to push hard), however the prompt repl..."
Guests love it hereGuests give this property a top rating
High-end valueWell priced for this area
Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental
Map of Japan
About this apartment rental
Prime Location
Amenities
Free WiFi/internet
Air conditioning
Non-smoking
Heating
WiFi/Internet
Accessible by lift
Fire alarm
Fire extinguisher
Cleaning products
FAQs
Does this property follow enhanced cleaning procedures?
Yes, this apartment has implemented enhanced cleaning procedures and processes to keep you healthy and safe.
Is parking included with this apartment?
Parking is not specified as an available amenity at Wellsquareism Ikebukuro East. For more information, we encourage you to contact the property about where to park.
Is there a pool at this apartment?
We didn’t find pool listed as an amenity for this apartment. It may be worth double checking if a pool is important for your stay.
Is Wellsquareism Ikebukuro East pet friendly?
Unfortunately, this apartment is not pet-friendly. Try searching again and filter for "Pets Allowed"
What amenities are available at Wellsquareism Ikebukuro East?
We found 9 amenities for this rental. This includes free wifi/internet, air conditioning, non-smoking, heating, and wifi/internet.
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