Great for petsBring all your friends and family, even the furry ones
Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental
Enhanced cleaningExtra health and hygiene measures to ensure your safety
Location
Reviews
1 / 10
you really screwed up by not phoning sooner - customer support terrible
you called me after i drove 500 miles and you cancelled
the fact that you cancelled on the day as i had just driven 500 miles
1 / 10
The description and photos in NO WAY matched the advert. Plywood door, broken items, v. OLD BED.
The town, New Lanark and the Clyde river walks.
Posted on Trustpilot. We booked via Booking.com so we reviewed them.
We booked a Caledonia Luxe Stay in Lanark on Broomsgate (30A). The actual cottage did not resemble the advertising photos which had broken items, damaged paintwork, dirt and an absolutely awful stained mattress which every spring could be felt, even though we used additional duvets as an extra layer of padding. The PAT testing was out of date (all due 7/04/26). They said the work had not been done on the property because of back to back bookings but the 2 weeks following were free and they didn't appear to schedule work while we were there. Two light switches were broken (one was mended while we were there by the very nice Brian who was as shocked as we were at the condition of the property). Brian also fixed the broken shower. The oven was missing the temperature knob. There was dirt all over the floor in the kitchen and the bathroom hadn't been cleaned properly. The front door was not the lovely black wooden door originally pictured on the advert (since removed), but a temporary plywood door that did not fit the hole so the wind blew draughts down the hall, it didn't comply with fire safety either I'm sure.. There was a step on the badly lit corridor which my husband and I both tripped on a few times. The mop was broken, the broom was broken and there was a broken cycle machine in the kitchen (no cupboard for cleaning equipment). The windows were painted shut so they were in breach of fire safety. The back door went out to a very small dirty yard (approx 1.5 m x 1 m) with a 6' fence. Again, we think this is in breach of fire safety. We contacted the property manager on the second day. A few things were fixed. There was no offer of a refund. I raised a claim with PayPay but the claim was not upheld, I will go back to them. The property manager said he would get back to me again but didn't.
3 / 10
Extremely disappointing.
We selected this property because it is close to the town centre.
Simultaneously we also had friends staying at another property in Lanark and their experience was excellent.
This just served to highlight how poor and incompetent the way this property is being managed proved to be.
We cannot say our stay in Broom Cottage was a good experience.
On arrival there was no valid code available to enable entry, and despite four different people urgently calling all the contact numbers there was no answer. Eventually one of us did manage to speak to someone and through guesswork over the phone with someone who said they were over two hours away, we eventually got in very late.
We had arrived at the pre-agreed check-in time of 4pm and then had the most stressful two hours trying to find alternative accommodation arrangements, not knowing how to get ourselves off the street and resorting to sitting in a nearby pub vigourously searching for alternatives until we eventually did get in.
Within the property there was only one mug to drink from, and we had to drink tea and coffee from glasses throughout our stay.
The front door looked terrible, like a very temporary scruffy fix, and this was a concern for our female guests who were very uncomfortable by this poor security, being close to the town centre with numbers of noisy people going past late at night. It was very different to what’s in the photos.
For what it proved to be, this property was expensive and does not match other properties we have booked through Booking.com. The description is misleading and the whole experience was extremely disappointing.
Before posting this review we did make this bad experience known to the property manager/owner and received no response.
8 / 10
Meeting friends
It was right in walking distance to town great location easy for shops and pubs restaurants
Things were just a little tired needed a fresh paint a few marks and a bit dust where could have been spotted
It was right in walking distance to town great location easy for shops and pubs restaurants
Things were just a little tired needed a fresh paint a few marks and a bit dust where could have been spotted
7 / 10Good·Aug 2025
Location was good There are a few issues that need sorting. I already told you about these.
Storage for clothes and kitchen equipment.
7 / 10Good·Jan 2024
Clean, comfortable, saved the purpose of our visit
Broken shower tap (scorching hot water impossible to have a shower)
and shower head holder.
Bathroom doors don't close properly.
Broken dustbin lid.
Kitchen drawers near some attention and front doors handle screws fell off, so also need some maintenance. No washing up liquid or proper soap provided (only tiny bits of broken soap in the bathroom).
For the £90 cleaning fee they could've done much better than that.
The bed in the main bedroom is too small for two people to share.
Great for petsBring all your friends and family, even the furry ones
Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental
Enhanced cleaningExtra health and hygiene measures to ensure your safety
About this apartment rental
Comfortable Living
Amenities
Free WiFi/internet
Free Parking
Non-smoking
Pets allowed
Heating
WiFi/Internet
Contactless check-in/out
Fire extinguisher
Cleaning products
Map of Lanark
Ratings and reviews
4.7 / 10
(16 Ratings)
100% verified reviews
8 / 10Excellent·Sep 2025
It was right in walking distance to town great location easy for shops and pubs restaurants
Things were just a little tired needed a fresh paint a few marks and a bit dust where could have been spotted
7 / 10Good·Aug 2025
Location was good There are a few issues that need sorting. I already told you about these.
Storage for clothes and kitchen equipment.
7 / 10Good·Jan 2024
Clean, comfortable, saved the purpose of our visit
Broken shower tap (scorching hot water impossible to have a shower)
and shower head holder.
Bathroom doors don't close properly.
Broken dustbin lid.
Kitchen drawers near some attention and front doors handle screws fell off, so also need some maintenance. No washing up liquid or proper soap provided (only tiny bits of broken soap in the bathroom).
For the £90 cleaning fee they could've done much better than that.
The bed in the main bedroom is too small for two people to share.
$$$$
4.7
(16 Ratings)
"It was right in walking distance to town great location easy for shops and pubs restaurants"
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