The Swiftwater

Beautifully designed and fabulous team

Nothing. Maybe gym could be a bit larger or have a sauna on premises

The hotel was amazing and the staff was excellent.

Very clean property

Pillow kinds smelled

Our stay at The Swiftwater was very enjoyable overall, but unfortunately, a significant housekeeping issue affected our experience. On two consecutive days, housekeeping left our hotel room unsecured after servicing it. This made both my husband and me extremely uncomfortable, especially knowing that our personal belongings and privacy were left vulnerable. I did speak directly with front-of-house management, who was attentive to my concerns, made notes regarding both incidents, and assured me the matter would be addressed with senior staff and the housekeeping team. Upon checkout, I followed up again and was told someone would be contacting me regarding the situation and the inconvenience it caused. Unfortunately, I have yet to receive that follow-up. Regardless of how it happened, having our room left unsecured on two separate occasions was concerning and made us feel that our privacy and security had been compromised. Aside from this issue, our stay was very good. The hotel itself is elegant, the grounds are beautiful, and the staff were attentive, friendly, and welcoming. We stayed in a Concierge Suite, and having access to the concierge area 24 hours a day was extremely convenient. The heated indoor/outdoor pool was delightful, with a wonderful atmosphere that we really enjoyed. Our only other concern was the bed, which had a noticeable dip in the middle and wasn’t as comfortable as we had hoped.Overall, The Swiftwater is a beautiful property with wonderful amenities and lovely staff. Had it not been for the repeated issue with our room being left unsecured and the lack of follow-up afterward, our experience would have been excellent.