Guests love it hereGuests give this property a top rating
Great for petsBring all your friends and family, even the furry ones
High-end valueWell priced for this area
Location
Reviews
6 / 10
Great location but an uncomfortable apartment with a broken bed and tiny bathroom.
The location of this apartment is fantastic. It's on a quiet street but very close to one of the main piazzas and a short walk to plenty of restaurants. Being right in the city was a great experience. The bedroom was very large and had a window that opened to a small courtyard. If you are having a longer stay, the kitchen was really decent with a large fridge and cooktop. The apartment felt secure and safe.
Unfortunately, the bed was completely broken on one side, making for a very uncomfortable sleep. Several slats were missing, and I actually found them hidden at the back of a cupboard. I communicated this to our host on the 2nd day and received no acknowledgement at all until I followed up the following day. The host was apologetic, but no solution was offered.
The apartment layout also didn't make a lot of sense. The bedroom is large with almost no furniture, not even bedside tables or a comfortable armchair. Meanwhile, the bathroom is so small you have to open the shower door to sit on the toilet, with your feet in the shower! The shower itself is tiny, and there is hardly any room to move around in it. So if you are someone who needs space in a bathroom, I certainly wouldn't recommend this apartment. There are also a lot of groaning and squealing noises from the water pipes throughout the building, so be wary if you are a light sleeper; it will wake you up.
I also didn't appreciate being asked for a positive review, as these are apparently the only ones that help them 'improve'. As a travel professional myself, I can say with confidence that there is far more to learn from less favourable reviews, and this type of feedback is the most valuable. It seemed rather odd to be asked for a glowing review when something as basic as a decent bed was not provided.
Had the bed been fine, the other elements would have been less inconvenient, but together, they sadly made this apartment one I wouldn't recommend.
10 / 10
Highly recommend.
Perfect stay in Lucca. Excellent location, quiet and well-kept property. Nicest place I have stayed in a long time.
Very small bathroom hard to use
9 / 10
A very comfortable apartment with a comfortable bed.
A very comfortable apartment in a central position to see the sites of Lucca.
Everything was to our satisfaction.
8 / 10
Clean, comfortable apartment in a fantastic location.
Great air conditioning which helped when the temperature was 34 degrees C outside. This apartment is basic but clean and comfortable. There is a good shower although the enclosure is very small so not good for large people. The kitchen has new appliances. The location is fantastic. You step outside the door into the heart of Lucca. It worked very well for me.
My only complaint is the noise from upstairs which is outside the owner’s control. This may be a problem for light sleepers.
Perfect stay in Lucca. Excellent location, quiet and well-kept property. Nicest place I have stayed in a long time.
Very small bathroom hard to use
8 / 10Excellent·May 2026
Ottima posizione, appartamento pulito.
8 / 10Excellent·Jan 2026
Tutto minimal , i suggerimenti per pranzi e cene nei dintorn, oltre indicazioni su farmacie e supermercati ove potersi recare in tranquillita' oltre l'indicazione ove posteggeriare l'auto.
Manca un piccolo televisore
6 / 10Average·Oct 2026
The location of this apartment is fantastic. It's on a quiet street but very close to one of the main piazzas and a short walk to plenty of restaurants. Being right in the city was a great experience. The bedroom was very large and had a window that opened to a small courtyard. If you are having a longer stay, the kitchen was really decent with a large fridge and cooktop. The apartment felt secure and safe.
Unfortunately, the bed was completely broken on one side, making for a very uncomfortable sleep. Several slats were missing, and I actually found them hidden at the back of a cupboard. I communicated this to our host on the 2nd day and received no acknowledgement at all until I followed up the following day. The host was apologetic, but no solution was offered.
The apartment layout also didn't make a lot of sense. The bedroom is large with almost no furniture, not even bedside tables or a comfortable armchair. Meanwhile, the bathroom is so small you have to open the shower door to sit on the toilet, with your feet in the shower! The shower itself is tiny, and there is hardly any room to move around in it. So if you are someone who needs space in a bathroom, I certainly wouldn't recommend this apartment. There are also a lot of groaning and squealing noises from the water pipes throughout the building, so be wary if you are a light sleeper; it will wake you up.
I also didn't appreciate being asked for a positive review, as these are apparently the only ones that help them 'improve'. As a travel professional myself, I can say with confidence that there is far more to learn from less favourable reviews, and this type of feedback is the most valuable. It seemed rather odd to be asked for a glowing review when something as basic as a decent bed was not provided.
Had the bed been fine, the other elements would have been less inconvenient, but together, they sadly made this apartment one I wouldn't recommend.
Does this property follow enhanced cleaning procedures?
Yes, this apartment has implemented enhanced cleaning procedures and processes to keep you healthy and safe.
Is parking included with this apartment?
Parking is not specified as an available amenity at Smart Stay in the Heart of Lucca. For more information, we encourage you to contact the property about where to park.
Is there a pool at this apartment?
We didn’t find pool listed as an amenity for this apartment. It may be worth double checking if a pool is important for your stay.
Is Smart Stay in the Heart of Lucca pet friendly?
Yes! This apartment is pet-friendly. For more information, we recommend contacting the booking provider about animal policies.
What amenities are available at Smart Stay in the Heart of Lucca?
We found 9 amenities for this rental. This includes free wifi/internet, air conditioning, non-smoking, pets allowed, and heating.
Guests love it hereGuests give this property a top rating
Great for petsBring all your friends and family, even the furry ones
High-end valueWell priced for this area
About this apartment rental
Central Location
Amenities
Free WiFi/internet
Air conditioning
Non-smoking
Pets allowed
Heating
WiFi/Internet
Contactless check-in/out
Fire extinguisher
Cleaning products
Map of Capannori
Ratings and reviews
8.5 / 10
Excellent(59 Ratings)
100% verified reviews
10 / 10Outstanding·Oct 2026
Perfect stay in Lucca. Excellent location, quiet and well-kept property. Nicest place I have stayed in a long time.
Very small bathroom hard to use
8 / 10Excellent·May 2026
Ottima posizione, appartamento pulito.
8 / 10Excellent·Jan 2026
Tutto minimal , i suggerimenti per pranzi e cene nei dintorn, oltre indicazioni su farmacie e supermercati ove potersi recare in tranquillita' oltre l'indicazione ove posteggeriare l'auto.
Manca un piccolo televisore
6 / 10Average·Oct 2026
The location of this apartment is fantastic. It's on a quiet street but very close to one of the main piazzas and a short walk to plenty of restaurants. Being right in the city was a great experience. The bedroom was very large and had a window that opened to a small courtyard. If you are having a longer stay, the kitchen was really decent with a large fridge and cooktop. The apartment felt secure and safe.
Unfortunately, the bed was completely broken on one side, making for a very uncomfortable sleep. Several slats were missing, and I actually found them hidden at the back of a cupboard. I communicated this to our host on the 2nd day and received no acknowledgement at all until I followed up the following day. The host was apologetic, but no solution was offered.
The apartment layout also didn't make a lot of sense. The bedroom is large with almost no furniture, not even bedside tables or a comfortable armchair. Meanwhile, the bathroom is so small you have to open the shower door to sit on the toilet, with your feet in the shower! The shower itself is tiny, and there is hardly any room to move around in it. So if you are someone who needs space in a bathroom, I certainly wouldn't recommend this apartment. There are also a lot of groaning and squealing noises from the water pipes throughout the building, so be wary if you are a light sleeper; it will wake you up.
I also didn't appreciate being asked for a positive review, as these are apparently the only ones that help them 'improve'. As a travel professional myself, I can say with confidence that there is far more to learn from less favourable reviews, and this type of feedback is the most valuable. It seemed rather odd to be asked for a glowing review when something as basic as a decent bed was not provided.
Had the bed been fine, the other elements would have been less inconvenient, but together, they sadly made this apartment one I wouldn't recommend.
$$$$
Top rated by guests
8.5Excellent
(59 Ratings)
"Perfect stay in Lucca. Excellent location, quiet and well-kept property. Nicest place I have stayed in a long time."
Guests love it hereGuests give this property a top rating
Great for petsBring all your friends and family, even the furry ones
High-end valueWell priced for this area
Map of Capannori
About this apartment rental
Central Location
Amenities
Free WiFi/internet
Air conditioning
Non-smoking
Pets allowed
Heating
WiFi/Internet
Contactless check-in/out
Fire extinguisher
Cleaning products
FAQs
Does this property follow enhanced cleaning procedures?
Yes, this apartment has implemented enhanced cleaning procedures and processes to keep you healthy and safe.
Is parking included with this apartment?
Parking is not specified as an available amenity at Smart Stay in the Heart of Lucca. For more information, we encourage you to contact the property about where to park.
Is there a pool at this apartment?
We didn’t find pool listed as an amenity for this apartment. It may be worth double checking if a pool is important for your stay.
Is Smart Stay in the Heart of Lucca pet friendly?
Yes! This apartment is pet-friendly. For more information, we recommend contacting the booking provider about animal policies.
What amenities are available at Smart Stay in the Heart of Lucca?
We found 9 amenities for this rental. This includes free wifi/internet, air conditioning, non-smoking, pets allowed, and heating.
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