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Includes essentialsFree WiFi/internet, Garden and more
Location
Reviews
8 / 10
Excellent
Super location. Plenty of facilities in the property
Nothing
1 / 10
Ambleside is lovely, but the agent for the property and owner offered very poor customer service.
Very central location. The cottage was very small but ok for two people or three at a squeeze. It was well decorated and clean.
A few days before arriving at the property the Letting agent on behalf of the owner infomed me that there was no parking available at the property due to construction works neaby even though parking at the property was included in the advert and price. They offered to pay the cost of parking for 3 days of the stay at a local car park, where I could park if there was a space. This meant we had to carry all of our luggage up the hill from the local car park and back again when visiting the property. I requested a refund or good will gesture of some kind from the owner because I had paid for the property as advertised. The letting agent got in touch to say that the building works had been completed and that parking was still unavailable and that no refund or good will gesture would be offered. On arrival it was clear construction was still ongoing with construction material, fences, vehicles, and a portaloo just outside of the entrance lane as well as workmen. My main complaint is the awful attitude from the letting agent and apparently the owner. Who advertised a property with on site parking and wouldn't even leave as much as a note to say sorry for not providing what they had advertised. This poor customer service really ruined the trip. Will not use again if I can avoid them.
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