Tortuga Azul Private Terrace Rooftop Pool W BBQ Beach Access 11 Pools Free Beach Club
9.3 / 10
Outstanding(17 Ratings)
$$$$
Apartment in State of Quintana Roo
5 guests · 2 bedrooms · 2 baths
Reasons to book
Guests love it hereGuests give this property a top rating
High-end valueWell priced for this area
Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental
Location
Reviews
10 / 10
Wonderful place that perfect for our stile of traveling
Very clean and convenient location for activities in the area, as long as you have transportation.
The private pool is a plus, tvs in every room, friendly staff, security
Nothing
10 / 10
fantastic all around. a rental car is a must have.
amazing view. great apartment. beutiful area. secluded and private
2 / 10
Misrepresentation, safety and cleanliness issues, and an unresponsive host
Location was ok with access to a nice beach
This stay was extremely disappointing and far below expectations. Before booking, I explicitly asked the host whether there was any construction noise in or near the property, explaining that I am very sensitive to noise. I was clearly reassured that there was no construction anywhere in the area. This turned out to be untrue. There was active construction on both sides of the building. The noise was significant enough that we could not use the rooftop terrace or the balcony, which are key advertised amenities. Given my direct inquiry in advance, this felt like a serious misrepresentation.
Check-in was problematic from the start. We were not sent the required QR code and were left waiting outside in the rain until the host responded. The elevator was not working, and although I followed instructions to notify the host so someone could assist us with luggage to the third floor, the response came over an hour later and no assistance was ever provided.
Inside the apartment, the sheets were visibly dirty and had hair on them. There was also a noticeable gas smell near the laundry room, which we reported and did not receive a response to. One of the showers had a severe odor and was unusable.
Later, we experienced a complete lack of hot water in the evening and weren't able to take a shower after a long day at the beach. Responses to this issue were significantly delayed, and we were asked to troubleshoot mechanical systems ourselves rather than receiving prompt on-site assistance.
Basic amenities were also lacking. There were no dishwasher pods despite pods being referenced in the guidebook. There was also no body soap.
Overall, this stay involved multiple hygiene, safety, and maintenance issues, combined with delayed communication and inaccurate pre-booking information. This experience did not meet reasonable expectations. I would not recommend this property, especially for guests who value quiet, responsiveness, and basic standards of comfort and safety.
9 / 10
Absolutely wonderful, peaceful getaway
This is the cleanest rental I’ve ever stayed in. Wonderful private pool and veranda. Very quiet and private. Great location away from the hustle & bustle - I highly recommend that you have a car. It is located down a long road off the highway.
These did not impact my positive score but they are worth mentioning as a FYI: 1) this is typical for any rental with air con in a humid environment- the space was a bit musty likely due to condensation when the A/C is turned off. I have very sensitive allergies so the first night was a bit uncomfortable. But, it was easily remedied with allergy meds (readily available at any pharmacy nearby) & airing out the rooms. 2) This unit is on the 3rd floor. For our entire stay, the elevator worked only once. It’s no big deal to take the stairs but I mention it in case anyone in your party struggles with stairs. 3) If you prefer drip coffee, there is only a Nespresso machine. Next time, I would probably throw a French press in my luggage or just plan on getting coffee in town (Turtle Bay has great lattes & cold brew).
Hallo Jose,
es war uns eine Freude in Deinem Apartment soviel Zeit verbringen zu dürfen. Die Lage allgemein ist 1a und die Lage in dem Gebäude ist erstklassig gewählt. Die Inneneinrichtung ist unglaublich, daran war mit Sicherheit Deine Frau beteiligt. :-) Allgemein kann man sagen: Cobá, Tulum, Akumal-Beach, Playa del Carmen, Cenotes und Xcaret ist schnell zu erreichen. Vielen Dank für den perfekten Urlaub. Ihr habt es möglich gemacht !!!
Nichts !!!
10 / 10Outstanding·Jun 2026
Very clean and convenient location for activities in the area, as long as you have transportation.
The private pool is a plus, tvs in every room, friendly staff, security
Nothing
10 / 10Outstanding·Apr 2026
Die Ferienwohnung war perfekt ausgestattet, sehr stilvoll eingerichtet und perfekt für das Ende unserer Rundreise. Leider hatte ich mir zuvor eine Lebensmittelvergiftung eingefangen, weshalb ich sehr dankbar für das zweite Bad und ein eigenes Schlafzimmer war, während meine Mitreisenden den Tag auf der Dachterrasse verbrachten.
Leider war der Aufzug kaputt und den Bewertungen entnehme ich, dass das bereits länger der Fall ist, weshalb man das in Hinblick auf mobilitätseingeschränkte Personen besser erwähnen sollte. Außerdem gab es regelrechte Sandfliegen-Schwärme, die zu hunderten im Pool ertrunken sind, weshalb ich am dritten Tag darauf verzichtet habe, dort schwimmen zu gehen, weil die gesamte Oberfläche von toten Fliegen bedeckt war. Ich konnte nicht mal auf der Terrasse sitzen bleiben, weil die Sandfliegen mich am ganzen Körper gleichzeitig gebissen haben. Aber damit muss man im Dschungel natürlich rechnen. Die Unterkunft kann nichts dafür. Also: DEET nicht vergessen!
10 / 10Outstanding·Jan 2026
amazing view. great apartment. beutiful area. secluded and private
Does this property follow enhanced cleaning procedures?
Yes, this apartment has implemented enhanced cleaning procedures and processes to keep you healthy and safe.
Is parking included with this apartment?
Parking is not specified as an available amenity at Tortuga Azul Private Terrace Rooftop Pool W BBQ Beach Access 11 Pools Free Beach Club. For more information, we encourage you to contact the property about where to park.
Is there a pool at this apartment?
Yes, a swimming pool is available for use at Tortuga Azul Private Terrace Rooftop Pool W BBQ Beach Access 11 Pools Free Beach Club. Enjoy the water!
Is Tortuga Azul Private Terrace Rooftop Pool W BBQ Beach Access 11 Pools Free Beach Club pet friendly?
Unfortunately, this apartment is not pet-friendly. Try searching again and filter for "Pets Allowed"
What amenities are available at Tortuga Azul Private Terrace Rooftop Pool W BBQ Beach Access 11 Pools Free Beach Club?
We found 18 amenities for this rental. This includes free wifi/internet, free parking, air conditioning, pool, and non-smoking.
Tortuga Azul Private Terrace Rooftop Pool W BBQ Beach Access 11 Pools Free Beach Club
Top rated by guests
9.3Outstanding
(17 Ratings)
"Very clean and convenient location for activities in the area, as long as you have transportation.
The private pool is a plus, tvs in every room, friendly staff, security"
Guests love it hereGuests give this property a top rating
High-end valueWell priced for this area
Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental
About this apartment rental
Spacious Accommodations
Amenities
Free WiFi/internet
Free Parking
Air conditioning
Pool
Non-smoking
Gym
Heating
Spa
Balcony/Terrace
WiFi/Internet
Private beach access
Beach access
Outdoor Cooking
Family friendly
Safe
Fire alarm
Fire extinguisher
Cleaning products
Map of State of Quintana Roo
Ratings and reviews
9.3 / 10
Outstanding(17 Ratings)
100% verified reviews
10 / 10Outstanding·Aug 2026
Hallo Jose,
es war uns eine Freude in Deinem Apartment soviel Zeit verbringen zu dürfen. Die Lage allgemein ist 1a und die Lage in dem Gebäude ist erstklassig gewählt. Die Inneneinrichtung ist unglaublich, daran war mit Sicherheit Deine Frau beteiligt. :-) Allgemein kann man sagen: Cobá, Tulum, Akumal-Beach, Playa del Carmen, Cenotes und Xcaret ist schnell zu erreichen. Vielen Dank für den perfekten Urlaub. Ihr habt es möglich gemacht !!!
Nichts !!!
10 / 10Outstanding·Jun 2026
Very clean and convenient location for activities in the area, as long as you have transportation.
The private pool is a plus, tvs in every room, friendly staff, security
Nothing
10 / 10Outstanding·Apr 2026
Die Ferienwohnung war perfekt ausgestattet, sehr stilvoll eingerichtet und perfekt für das Ende unserer Rundreise. Leider hatte ich mir zuvor eine Lebensmittelvergiftung eingefangen, weshalb ich sehr dankbar für das zweite Bad und ein eigenes Schlafzimmer war, während meine Mitreisenden den Tag auf der Dachterrasse verbrachten.
Leider war der Aufzug kaputt und den Bewertungen entnehme ich, dass das bereits länger der Fall ist, weshalb man das in Hinblick auf mobilitätseingeschränkte Personen besser erwähnen sollte. Außerdem gab es regelrechte Sandfliegen-Schwärme, die zu hunderten im Pool ertrunken sind, weshalb ich am dritten Tag darauf verzichtet habe, dort schwimmen zu gehen, weil die gesamte Oberfläche von toten Fliegen bedeckt war. Ich konnte nicht mal auf der Terrasse sitzen bleiben, weil die Sandfliegen mich am ganzen Körper gleichzeitig gebissen haben. Aber damit muss man im Dschungel natürlich rechnen. Die Unterkunft kann nichts dafür. Also: DEET nicht vergessen!
10 / 10Outstanding·Jan 2026
amazing view. great apartment. beutiful area. secluded and private
$$$$
Top rated by guests
9.3Outstanding
(17 Ratings)
"Very clean and convenient location for activities in the area, as long as you have transportation.
The private pool is a plus, tvs in every room, friendly staff, security"
Guests love it hereGuests give this property a top rating
High-end valueWell priced for this area
Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental
Map of State of Quintana Roo
About this apartment rental
Spacious Accommodations
Amenities
Free WiFi/internet
Free Parking
Air conditioning
Pool
Non-smoking
Gym
Heating
Spa
Balcony/Terrace
WiFi/Internet
Private beach access
Beach access
Outdoor Cooking
Family friendly
Safe
Fire alarm
Fire extinguisher
Cleaning products
FAQs
Does this property follow enhanced cleaning procedures?
Yes, this apartment has implemented enhanced cleaning procedures and processes to keep you healthy and safe.
Is parking included with this apartment?
Parking is not specified as an available amenity at Tortuga Azul Private Terrace Rooftop Pool W BBQ Beach Access 11 Pools Free Beach Club. For more information, we encourage you to contact the property about where to park.
Is there a pool at this apartment?
Yes, a swimming pool is available for use at Tortuga Azul Private Terrace Rooftop Pool W BBQ Beach Access 11 Pools Free Beach Club. Enjoy the water!
Is Tortuga Azul Private Terrace Rooftop Pool W BBQ Beach Access 11 Pools Free Beach Club pet friendly?
Unfortunately, this apartment is not pet-friendly. Try searching again and filter for "Pets Allowed"
What amenities are available at Tortuga Azul Private Terrace Rooftop Pool W BBQ Beach Access 11 Pools Free Beach Club?
We found 18 amenities for this rental. This includes free wifi/internet, free parking, air conditioning, pool, and non-smoking.
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