Top-tier experienceA high end property in this area
Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental
Enhanced cleaningExtra health and hygiene measures to ensure your safety
Location
Reviews
1 / 10
Scam!!!!
Nothing
Rip off. I have booked this place and told them i will arrive late and my friend will come before me so please give him the key. So when he came they told him that we have to pay and booking just did reservations, and that was not true! Booming took half of the accommodation money. So when i came there we call them but they already cancelled reservation!!!! And they doubled us the price for the stay!!!!!! We had to pay cause we just wanted to have some rest after such a long flight!!!! Big scam big rip off
1 / 10
SCAM- DO NOT BOOK
The address was not found on any map locator, and our local taxi driver had never heard of the area and had as hard time finding the property.
I reached out to the property manager the day before to ask if we could leave our bags there prior to check-in, and never received an answer to my question. The only response we got was that “check-in process takes 17 hours”.
Upon arrival at the dead end of paved toad, there was nobody at the front desk or anywhere to be found. The entire area was an active construction site. The hoist with whom I was in contact repeatedly answered the phone, said a few things, and hung up on us. He said that security at the front could call a taxi for us or answer any questions we had. There was no security, no front desk, and nobody around beside construction workers who only spoke Spanish and were confused as to what we were doing there.
When we did finally get a response to our room number and instructions to get in, we opened the door to 2 other people who were already staying in the room. After telling the host we needed a different room for this reason, he said we were wrong and hung up again.
On 2 of our phone calls with the host, he stated that we could request a refund if we would like. We ended up booking another hotel and requested the refund, to which he denied and discontinued all communication.
The pictures are misleading, and the building is under construction. There is no way to call a taxi, ask for assistance, or reach the main road. The host was not friendly, kept hanging up the phone, giving unclear directions, and making untrue statements.
1 / 10
Complaint Regarding Room at Beach and Ocean by Arova Tulum
We would like to file a complaint about the room we had booked at Beach and Ocean by Arova Tulum.
• We were not informed about ongoing construction; for instance, our room lacked lights above the bed, and there were exposed wires.
• Electricity frequently went out, and the internet was nearly unusable.
• Our neighbors, in the adjacent apartment with almost paper-thin doors connecting us, were very noisy. We could hear them cooking, watching TV, or conversing.
• Despite our request, we were denied the issuance of an invoice.
10 / 10
No busquen mas, este es el lugar. Paz, limpieza, lujo, en la zoNA HOTELERA
El entorno es maravillos, rodeado de plantas y jardines maravillosos, su puente sobre el rio lleno de peces de colores crea un ambiente hermosos, llegamos muy tarde y el anfitrion nos permitio salir mas tarde, muchas gracias por eso. El personal muy amable, el espacio finamente decorado con muebles de madera muy hermosos, fino y elegante. Tienes todo a la mano, desde infromacion turistica hasta ir caminando a la playa son 7 a 10 minutos. Regresaremos en unos meses sin pensarlo, es mas haremos home office en ese espectaclar lugar. La piscina sin palabras con el puente de cristal ( piscina ) donde atraviesas de torre a torre . Calidad precio muy por debajo de lo que en realidad es.
Gym muy bien equipado, elevadores, cama super comoda, muy muy limpio.
Quedarme tan poco tiempo, pero regresaremos una temporada larga. Nos dijeron que lo rentan para homme office por larga estancia.
El entorno es maravillos, rodeado de plantas y jardines maravillosos, su puente sobre el rio lleno de peces de colores crea un ambiente hermosos, llegamos muy tarde y el anfitrion nos permitio salir mas tarde, muchas gracias por eso. El personal muy amable, el espacio finamente decorado con muebles de madera muy hermosos, fino y elegante. Tienes todo a la mano, desde infromacion turistica hasta ir caminando a la playa son 7 a 10 minutos. Regresaremos en unos meses sin pensarlo, es mas haremos home office en ese espectaclar lugar. La piscina sin palabras con el puente de cristal ( piscina ) donde atraviesas de torre a torre . Calidad precio muy por debajo de lo que en realidad es.
Gym muy bien equipado, elevadores, cama super comoda, muy muy limpio.
Quedarme tan poco tiempo, pero regresaremos una temporada larga. Nos dijeron que lo rentan para homme office por larga estancia.
10 / 10Outstanding·Dec 2025
el lugar es hermoso, un enclave de la selva a 300 metros del mar!....tranquilidad absuluta. La vista desde la alberca es espectacular,
La alberca tiene un puente transparente que es muy emocionante. El apartamento es realmente de lujo, es nuevo y esta muy limpio é impecable.
La proxima vez iremos por mas dias.
10 / 10Outstanding·Dec 2025
Departamento verdaderamente de lujo. Impecable y muy confortable. El lugar es maravilloso. Recomendable 100% Volveremos
10 / 10Outstanding·Jun 2024
Todo perfecto, regresamos y regresaremos, nos encanta el concepto.
Does this property follow enhanced cleaning procedures?
Yes, this apartment has implemented enhanced cleaning procedures and processes to keep you healthy and safe.
Is parking included with this apartment?
Parking is not specified as an available amenity at OVA Apartments Tulum. For more information, we encourage you to contact the property about where to park.
Is there a pool at this apartment?
Yes, a swimming pool is available for use at OVA Apartments Tulum. Enjoy the water!
Is OVA Apartments Tulum pet friendly?
Unfortunately, this apartment is not pet-friendly. Try searching again and filter for "Pets Allowed"
What amenities are available at OVA Apartments Tulum?
We found 18 amenities for this rental. This includes free wifi/internet, free parking, air conditioning, pool, and non-smoking.
Top-tier experienceA high end property in this area
Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental
Enhanced cleaningExtra health and hygiene measures to ensure your safety
About this apartment rental
Elegant Accommodations
Amenities
Free WiFi/internet
Free Parking
Air conditioning
Pool
Non-smoking
Gym
Balcony/Terrace
WiFi/Internet
Hot tub/Jacuzzi
Beach access
Garden
Accessible Parking
Family friendly
Safe
Accessible by lift
Contactless check-in/out
Fire extinguisher
Cleaning products
Map of State of Quintana Roo
Ratings and reviews
6.5 / 10
Average(28 Ratings)
100% verified reviews
10 / 10Outstanding·Jan 2026
El entorno es maravillos, rodeado de plantas y jardines maravillosos, su puente sobre el rio lleno de peces de colores crea un ambiente hermosos, llegamos muy tarde y el anfitrion nos permitio salir mas tarde, muchas gracias por eso. El personal muy amable, el espacio finamente decorado con muebles de madera muy hermosos, fino y elegante. Tienes todo a la mano, desde infromacion turistica hasta ir caminando a la playa son 7 a 10 minutos. Regresaremos en unos meses sin pensarlo, es mas haremos home office en ese espectaclar lugar. La piscina sin palabras con el puente de cristal ( piscina ) donde atraviesas de torre a torre . Calidad precio muy por debajo de lo que en realidad es.
Gym muy bien equipado, elevadores, cama super comoda, muy muy limpio.
Quedarme tan poco tiempo, pero regresaremos una temporada larga. Nos dijeron que lo rentan para homme office por larga estancia.
10 / 10Outstanding·Dec 2025
el lugar es hermoso, un enclave de la selva a 300 metros del mar!....tranquilidad absuluta. La vista desde la alberca es espectacular,
La alberca tiene un puente transparente que es muy emocionante. El apartamento es realmente de lujo, es nuevo y esta muy limpio é impecable.
La proxima vez iremos por mas dias.
10 / 10Outstanding·Dec 2025
Departamento verdaderamente de lujo. Impecable y muy confortable. El lugar es maravilloso. Recomendable 100% Volveremos
10 / 10Outstanding·Jun 2024
Todo perfecto, regresamos y regresaremos, nos encanta el concepto.
Top-tier experienceA high end property in this area
Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental
Enhanced cleaningExtra health and hygiene measures to ensure your safety
Map of State of Quintana Roo
About this apartment rental
Elegant Accommodations
Amenities
Free WiFi/internet
Free Parking
Air conditioning
Pool
Non-smoking
Gym
Balcony/Terrace
WiFi/Internet
Hot tub/Jacuzzi
Beach access
Garden
Accessible Parking
Family friendly
Safe
Accessible by lift
Contactless check-in/out
Fire extinguisher
Cleaning products
FAQs
Does this property follow enhanced cleaning procedures?
Yes, this apartment has implemented enhanced cleaning procedures and processes to keep you healthy and safe.
Is parking included with this apartment?
Parking is not specified as an available amenity at OVA Apartments Tulum. For more information, we encourage you to contact the property about where to park.
Is there a pool at this apartment?
Yes, a swimming pool is available for use at OVA Apartments Tulum. Enjoy the water!
Is OVA Apartments Tulum pet friendly?
Unfortunately, this apartment is not pet-friendly. Try searching again and filter for "Pets Allowed"
What amenities are available at OVA Apartments Tulum?
We found 18 amenities for this rental. This includes free wifi/internet, free parking, air conditioning, pool, and non-smoking.
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