Habitat Lago Maggiore

La struttura è bellissima e da architetto l’ho apprezzata moltissimo, comprese le finiture molto curate. Nulla fuori posto e tutto di eccellente qualità. Spero di poter presto tornare a farvi visita.

Nulla

الهدوء والاطلاله جميله

صعوبة تسجيل الدخول والخصوصية قليلة في حال وجود اشخاص اخرين

Alles

Nichts

- Beautiful interiors, great design, and high-quality materials used in the cabins. - Great jacuzzi. - Lovely surroundings

- A major disappointment was a mistake with our cabin reservation. Although we had booked a different cabin, upon arrival we found out that we had been assigned another one. Unfortunately, as the property was fully booked, it was not possible to change it. We had specifically chosen cabin #4 because of the view, but were given #6, where, while sitting in the jacuzzi, you mainly look at the roof of the cabin in front of you. The staff only sent an apologetic message after I shared screenshots of our previous conversation confirming that we had booked a different cabin. Despite the mistake being entirely on the property’s side, we did not receive any compensation or even a small gesture of goodwill. A bottle of wine or a small gift from their shop would certainly have been appreciated. - Because of the cabin mix-up, we ended up in the cabin furthest away, which requires climbing a considerable number of stairs. We were travelling with a child, so this was not easy. Unfortunately, the view did not really make up for the climb. In my opinion, the views from cabins #2, #3 or #4 are actually better, while access to them is much easier. -The cabin initially seemed very clean and well prepared for our arrival. Unfortunately, we discovered that there can be cockroaches inside (I have attached a photo). We found two of them on the day of our departure and immediately informed the staff via WhatsApp. The response was simply: “Oh okay, thank you for letting us know.” I understand that this may not necessarily be the staff’s fault, but I would have at least expected a response along the lines of “We’re very sorry” or “We apologize for this inconvenience.”