Guests love it hereGuests give this property a top rating
Great for petsBring all your friends and family, even the furry ones
Well priced for this locationPriced under area average
Location
Reviews
9 / 10
Relaxing oasis in the city
Private with parking. Lovely home and courtyard. Spacious. A little oasis down a gritty street.
The pool was very dirty but it was 90 degrees out…I don’t think they are aware that for visitors 90 degrees is pool weather. The lock for the gate is tricky! Push up/squeeze tight then pull down to release the padlock.
1 / 10
Serious security incident and no responsibility taken by the host
Unfortunately, we had a very serious and frightening experience at this property and cannot recommend it under any circumstances.
In December, the property was broken into while we were staying there. During this break in, our laptop and drone were stolen, resulting in a significant financial loss. We were away from the house for only about three hours. We are 100 percent certain that all doors were locked, as we double checked them before leaving.
Even if one assumes for a moment that a door had been left unlocked, which we strongly deny, the fact remains that someone clearly knew how and where to enter the property. The house has no security cameras, no safe and no effective security measures, and the surrounding area allows easy access by climbing over the wall. This represents a serious lack of basic safety precautions.
After the incident, we felt extremely unsafe and decided to check out early out of fear, even though this meant paying for additional accommodation elsewhere. Given the circumstances, we requested a full refund for the unused nights, which we believe was reasonable after such an event. The host refused any refund and instead suggested that they cannot be sure we locked the doors, effectively shifting the blame onto us rather than taking responsibility for the inadequate security of the property.
The location itself felt unsafe, especially for travelers carrying valuables.
This experience caused us not only a major financial loss but also significant emotional stress during our trip. We strongly advise future guests to think carefully before booking this property.
10 / 10
Really happy we stayed here.
Awesome spot, had a wonderful time. Excellent location, very comfortable.
All was great.
9 / 10
Great zen Villa with all services you need.
The villa is beautiful, once you close the gate you will forget the street and be in a oase. It has all the luxury you need. When you need help the owner responses within 5 minutes and when needed a helpteam is on site within a hour. You can park the car on site behind a locked fence. All bedrooms and the livingroom are airconditioned. The kitchen and garden have some big vans.
The walk to the center is not a great walk, lots of dogs, no pavements on street and in the dark it doesn’t feel good. But with car you can also go the center. They had bikes, would be great if they return.
El alojamiento es muy bonito, el patio con la piscina es lo mejor del lugar
Las camas no tenía unas sábanas y edredones confortables, eran muy duras y no eran calidas, pasamos frío, lo ideal es tener el aire acondicionado encendido y una buena sábanas o edredon para taparse y sentirse cómodo
9 / 10Outstanding·Feb 2026
Superbe maison, magnifiquement aménagée, matériaux de qualité,
La piscine sans filtre, pas testée. Les alentours semblaient peu sûrs et finalement la ville est très sécurisée, aucun problème
5 / 10·Jul 2025
House design.
Protected parking.
1) Several fan knobs were broken so we went to 8 hardware/fan stores to try to replace it. We ended up buying pliers to turn the knob. The ceiling fans are necessary here.
2) AC stopped working as AC but the fan part of the machine still worked after leaving a decent amount of dripping water onto the clothing rack. Still dripped after I was told it was fixed.
3) Username and password were not correct. Had no data so had to go to a restaurant in town to write to owner.
Not AS important but annoyances for the amount of money we paid and time I spent writing to the owner:
4) Standing fan in living room broken.
5) Lock on outer gate for the car to enter which is a padlock works on any code- so it basically didn’t lock.
6) Pool looked a bit milky. Pool guys came unannounced and added chlorine.
7) Water bottle was nearly empty on the dispenser, along w two others. Kitchen faucet twisting around when you use it.
8) No dish towels which is just and annoyance wiping your hands on your clothes or bath towel.
9) No hot water in bathroom shower, after I was told it was fixed.
Does this property follow enhanced cleaning procedures?
Yes, this villa has implemented enhanced cleaning procedures and processes to keep you healthy and safe.
Is parking included with this villa?
Parking is not specified as an available amenity at La Sultana Amazing restored house with pool. For more information, we encourage you to contact the property about where to park.
Is there a pool at this villa?
Yes, a swimming pool is available for use at La Sultana Amazing restored house with pool. Enjoy the water!
Is La Sultana Amazing restored house with pool pet friendly?
Yes! This villa is pet-friendly. For more information, we recommend contacting the booking provider about animal policies.
What amenities are available at La Sultana Amazing restored house with pool?
We found 11 amenities for this rental. This includes free wifi/internet, free parking, air conditioning, pool, and non-smoking.
Guests love it hereGuests give this property a top rating
Great for petsBring all your friends and family, even the furry ones
Well priced for this locationPriced under area average
About this villa rental
Spacious Accommodations
Amenities
Free WiFi/internet
Free Parking
Air conditioning
Pool
Non-smoking
Pets allowed
Balcony/Terrace
WiFi/Internet
Garden
Outdoor Cooking
Cleaning products
Map of State of Quintana Roo
Ratings and reviews
8.1 / 10
Excellent(67 Ratings)
100% verified reviews
10 / 10Outstanding·Sep 2026
Excelente lugar , limpio y cómodo.
9 / 10Outstanding·Mar 2026
El alojamiento es muy bonito, el patio con la piscina es lo mejor del lugar
Las camas no tenía unas sábanas y edredones confortables, eran muy duras y no eran calidas, pasamos frío, lo ideal es tener el aire acondicionado encendido y una buena sábanas o edredon para taparse y sentirse cómodo
9 / 10Outstanding·Feb 2026
Superbe maison, magnifiquement aménagée, matériaux de qualité,
La piscine sans filtre, pas testée. Les alentours semblaient peu sûrs et finalement la ville est très sécurisée, aucun problème
5 / 10·Jul 2025
House design.
Protected parking.
1) Several fan knobs were broken so we went to 8 hardware/fan stores to try to replace it. We ended up buying pliers to turn the knob. The ceiling fans are necessary here.
2) AC stopped working as AC but the fan part of the machine still worked after leaving a decent amount of dripping water onto the clothing rack. Still dripped after I was told it was fixed.
3) Username and password were not correct. Had no data so had to go to a restaurant in town to write to owner.
Not AS important but annoyances for the amount of money we paid and time I spent writing to the owner:
4) Standing fan in living room broken.
5) Lock on outer gate for the car to enter which is a padlock works on any code- so it basically didn’t lock.
6) Pool looked a bit milky. Pool guys came unannounced and added chlorine.
7) Water bottle was nearly empty on the dispenser, along w two others. Kitchen faucet twisting around when you use it.
8) No dish towels which is just and annoyance wiping your hands on your clothes or bath towel.
9) No hot water in bathroom shower, after I was told it was fixed.
$$$$
Top rated by guests
8.1Excellent
(67 Ratings)
"Awesome spot, had a wonderful time. Excellent location, very comfortable."
Guests love it hereGuests give this property a top rating
Great for petsBring all your friends and family, even the furry ones
Well priced for this locationPriced under area average
Map of State of Quintana Roo
About this villa rental
Spacious Accommodations
Amenities
Free WiFi/internet
Free Parking
Air conditioning
Pool
Non-smoking
Pets allowed
Balcony/Terrace
WiFi/Internet
Garden
Outdoor Cooking
Cleaning products
FAQs
Does this property follow enhanced cleaning procedures?
Yes, this villa has implemented enhanced cleaning procedures and processes to keep you healthy and safe.
Is parking included with this villa?
Parking is not specified as an available amenity at La Sultana Amazing restored house with pool. For more information, we encourage you to contact the property about where to park.
Is there a pool at this villa?
Yes, a swimming pool is available for use at La Sultana Amazing restored house with pool. Enjoy the water!
Is La Sultana Amazing restored house with pool pet friendly?
Yes! This villa is pet-friendly. For more information, we recommend contacting the booking provider about animal policies.
What amenities are available at La Sultana Amazing restored house with pool?
We found 11 amenities for this rental. This includes free wifi/internet, free parking, air conditioning, pool, and non-smoking.
Free WiFi/internet · Air conditioning · Balcony/Terrace
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