La Passion Premium Cau Go

We were greeted by Sam the doormen and jimmy the at reception for checkin. Jimmy was very helpful and spoke perfect English. He advised us where to go and what was on for the weekend around Hanoi that would be suitable for us when travelling with child. Also gave us tips for what to look out for whilst in the hustle and bustle of the city. Rooms were clean and bed was comfortable enough. We had booked the suite with lake view. The view of the lake was nice and room size was enough for our family of three. Had all necessary basic amenities. Room was quiet enough considering the lively city on a weekend. Upon checkout Linda was efficient and checkout process was easy. Our grab could not pick us up in front of the hotel due to weekend road closures. So they both helped carry our luggage out down the street to meet the grab car. Which was so lovely and helpful as we were travelling with a little one. The staff here were excellent and spoke fluent English.

Bathroom config is squishy and water does not drain fast enough in the shower. Water pressure in the shower is weak.

The staff were excellent, helpful and extremely accommodating even organising an upgrade at at sister hotel while still allowing us to enjoy breakfast (again excellent) at the original location (again excellent).

Hot water when showering was inconsistent and the bar refrigerator was not cold at all (staff were aware of this deficiency).

Huge bedroom suite with enormous seperate bathroom and kitchen facilities. Great rooftop bar and incredible breakfast. Amazing value for money.

We should have stayed longer!

Location

As a guest I still have to pay for the new year’s fireworks🙄