Hotel in Mexico City
Reasons to book
Guests love it hereGuests give this property a top rating
High-end valueWell priced for this area
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About this hotel
Comfortable Accommodations
Amenities
Airport transportation available
Free WiFi/internet
Non-smoking
Bar
WiFi/Internet
Family friendly
Safe
Accessible by lift
Contactless check-in/out
Fire alarm
Fire extinguisher
Cleaning products
Map of Mexico City
Available Rooms
Ratings and reviews
100% verified reviews8 / 10Excellent·Nov 2026
La zona y el personal.
El ruido y el equipo de meseros del rooftop del restaurante necesitan una capacitación de servicio al cliente.
8 / 10Excellent·Oct 2026
Localização, decoração, atendimento dos funcionários
Quarto com janela para hall, pouca iluminação
7 / 10Good·Oct 2026
The hotel has a niceness about it - quaint and a little bit different. The facilities are good - there are two good lifts and there is space to store luggage. It felt secure and the staff at reception were warm and wanted to be of assistance. The room was comfortable and spacious. It had good standards of cleaning and the perfect size fridge to keep drinks cool.
The communication could have been better. For my reservation on 25 October 2026, I messaged on 13 September 2026 and advised I would arrive early and required early check in. Nobody suggested this would be an issue - but it was then an issue when I arrived. It got us off to a poor start. The restaurant staff were at times rude, and I felt I was treated like an afterthought as the breakfast was complimentary with the room. On two occasions, despite having a menu - only one item was available (Eggs americano). Lastly, there was no bottle opener in the room (or other utensils - despite having a kitchenette area). That said, the hotel quickly sorted one upon request.
6 / 10Average·Dec 2025
The Pandora House is located in an excellent area. The reception staff are friendly and helpful, and the building itself has a modern and stylish appearance.
My room had very little natural daylight, and the entire building is quite noisy. While the noise from the rooftop bar was manageable, the constant door slamming by the housekeeping staff was particularly disturbing.
Room cleaning was rather superficial, bed linen and towels were also not properly clean. In addition, there were ongoing repair works during my stay, accompanied by a strong smell of paint or chemicals.
$$$$
Top rated by guests
8.3Excellent
(206 Ratings)
"The vibe and look of the whole place was way better in person. Then my friend and I discovered the rooftop and were just blown away. Behind happy we chose this place it turned out to be best case scen..."
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