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Reviews
1 / 10
Terrible Smell not been cleaned in ages. Heath risk on most electrical switches Should be closed
Nothing... Dear Booking.com Customer Services,
We are writing to lodge a formal complaint regarding the absolutely appalling condition of the apartment we have booked and paid for through Booking.com.
We are extremely disappointed and frankly astonished that accommodation in this condition could be offered to paying guests at the price being charged.
We arrived earlier than our scheduled check-in time and briefly entered the apartment to leave our belongings. Immediately upon entering, we were confronted with an overpowering and revolting smell of old, rotten fish.
We opened the doors to allow fresh air to circulate, hoping the smell would disappear. However, when we returned later, there had been absolutely no improvement.
Upon further inspection, we discovered a shocking catalogue of hygiene, maintenance and safety issues.
1. Overpowering smell of rotten fish and unacceptable hygiene
Three old boxes previously used for fresh fish had been left above the oven, clearly not removed or correctly disposed of during cleaning.
The smell of rotten fish is overwhelming in the main living and kitchen areas and has not improved despite our attempts to ventilate the apartment.
2. Damaged cooking hob resulting in personal injury
While removing the abandoned seafood boxes, a reed diffuser fell from above the extractor hood and damaged the cooking hob.
As a result of the damaged hob, I sustained a cut to my finger.
This is an extremely serious matter. What began as an attempt to deal with the unacceptable condition of the apartment has resulted in an actual physical injury.
We expect this incident to be formally acknowledged and investigated.
3. Unsafe electrical heater
The electric heater in the main living area has detached from its fixings and is lying on the floor.
This raises obvious safety concerns and demonstrates an unacceptable lack of maintenance.
4. Damaged jacuzzi bath
The side panels surrounding the jacuzzi bath in the bedroom are hanging loose ETC. Plus other matte
4. Damaged jacuzzi bath
The side panels surrounding the jacuzzi bath in the bedroom are hanging loose and have not been properly secured.
5. Dangerous bathroom switch and loose electrical sockets
The bathroom light switch is dangerously loose, and numerous electrical sockets throughout the apartment are also inadequately secured.
These potentially hazardous electrical fittings should have been inspected and repaired before guests were allowed to occupy the property.
6. Poorly maintained furniture and fittings
The legs of the coffee table are incorrectly positioned, and several skirting boards are not properly secured.
These defects further demonstrate the general lack of care and maintenance throughout the apartment.
7. Filthy walls covered in squashed insects
Numerous squashed mosquitoes and insect stains have been left on the walls, including in the bedrooms.
This is completely unacceptable in accommodation supposedly cleaned and prepared for paying guests.
8. Unacceptable condition of the washing machine
Damp items have been left inside the washing machine, and its door is covered in cling film.
We are not even certain whether the machine door is supposed to remain open or whether the appliance is functioning correctly.
9. Absolutely filthy oven
The oven itself is in a revolting condition and appears not to have been properly cleaned before our arrival.
Combined with the abandoned seafood boxes and the overwhelming smell of rotten fish, the kitchen is extremely unpleasant and unhygienic.
At the price being charged, we should not be expected to clean someone else’s filth before being able to prepare our own food.
10. Extractor hood not installed or connected
We have also discovered that the kitchen extractor hood has no electrical plug and has not been properly installed or connected.
Consequently, it is non-functional and cannot remove cooking odours, steam or fumes as intended.
this letter goes on with more... but this is the only amount I can place here
2 / 10
Unbelievably disappointed
Well located for Disney and the local shopping centre.
Absolutely run down and nothing is fit for purpose. Cleaning is terrible, beds are uncomfortable and damaged. Screws sticking up through the floor in the kitchen area. No cold water in the kitchen sink, just scalding hot. Bath side panel hanging off and disgustingly dirty jets. Light fittings hanging off. No available WiFi. Extremely poor and last minute entry instructions, after two prompts. Otherwise perfect.
6 / 10
It was cosy indeed but doesn’t worth the price.
Navigating through booking
The oven, coffee machine, toilet brush, were too dirty.
8 / 10
Great location and clean
Really close to Disney, and next to the shopping centre.
Quiet and clean, really good size place! Comfortable beds.
Pillows were a little hard for my liking, and the lighting was a little confusing, but no major issues with anything.
Todo genial, es verdad que solo llegamos a dormir y no pudimos disfrutarlo mucho pero es genial, limpieza, recogida de llaves perrecto y ubicación para ir al parque disneyland bien
8 / 10Excellent·Sep 2026
Ottima posizione raggiungibile da Disneyland a 4 minuti di Bus
Casa ben arredata, accogliente e spaziosa
La pulizia è migliorabile
7 / 10Good·Aug 2026
- La proximité avec les parcs Disney
- Personne responsable très disponible même avec une arrivée tardive.
- Explications pour l’accès au logement très précis
- Spacieux et très bien équipé
- L’une des paires des draps de lit ainsi que linge de bain dégageait une légère odeur
- Portes des chambres ne se ferment pas totalement
- Quelques finitions restent encore à peaufiner
5 / 10·Oct 2026
Konumu cok iyiydi, alışveriş merkezi, restaurantlar ve Disneyland e çok yakındı. Ev esyaları ve yataklar konforluydu.
Check-in yaptıgımızda yataklar toplanmamıştı, ev karışıktı. Ev sahibine bilgi verdik, temizlenecegini söyledi. Geri döndüğümüzde yataklar toplanmış fakat önceki müşterinin carsafları kullanılmaya devam ediyordu. Aynı havlular koyulmuştu. Hepsini fotoğrafladık. Ev sahibi yardımcı oldu ama bilinçli olarak bu şekilde davrandığı hissiyatını verdi. Kahve makinası çalışmıyordu. İnternet yoktu.
Does this property follow enhanced cleaning procedures?
Yes, this apartment has implemented enhanced cleaning procedures and processes to keep you healthy and safe.
Is parking included with this apartment?
Parking is not specified as an available amenity at Disney cosy lounge. For more information, we encourage you to contact the property about where to park.
Is there a pool at this apartment?
We didn’t find pool listed as an amenity for this apartment. It may be worth double checking if a pool is important for your stay.
Is Disney cosy lounge pet friendly?
Unfortunately, this apartment is not pet-friendly. Try searching again and filter for "Pets Allowed"
What amenities are available at Disney cosy lounge?
We found 7 amenities for this rental. This includes free parking, non-smoking, bar, balcony/terrace, and garden.
Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental
Enhanced cleaningExtra health and hygiene measures to ensure your safety
About this apartment rental
Spacious Accommodations
Amenities
Free Parking
Non-smoking
Bar
Balcony/Terrace
Garden
Family friendly
Cleaning products
Map of Chessy
Ratings and reviews
6.9 / 10
Average(130 Ratings)
100% verified reviews
10 / 10Outstanding·Sep 2026
Todo genial, es verdad que solo llegamos a dormir y no pudimos disfrutarlo mucho pero es genial, limpieza, recogida de llaves perrecto y ubicación para ir al parque disneyland bien
8 / 10Excellent·Sep 2026
Ottima posizione raggiungibile da Disneyland a 4 minuti di Bus
Casa ben arredata, accogliente e spaziosa
La pulizia è migliorabile
7 / 10Good·Aug 2026
- La proximité avec les parcs Disney
- Personne responsable très disponible même avec une arrivée tardive.
- Explications pour l’accès au logement très précis
- Spacieux et très bien équipé
- L’une des paires des draps de lit ainsi que linge de bain dégageait une légère odeur
- Portes des chambres ne se ferment pas totalement
- Quelques finitions restent encore à peaufiner
5 / 10·Oct 2026
Konumu cok iyiydi, alışveriş merkezi, restaurantlar ve Disneyland e çok yakındı. Ev esyaları ve yataklar konforluydu.
Check-in yaptıgımızda yataklar toplanmamıştı, ev karışıktı. Ev sahibine bilgi verdik, temizlenecegini söyledi. Geri döndüğümüzde yataklar toplanmış fakat önceki müşterinin carsafları kullanılmaya devam ediyordu. Aynı havlular koyulmuştu. Hepsini fotoğrafladık. Ev sahibi yardımcı oldu ama bilinçli olarak bu şekilde davrandığı hissiyatını verdi. Kahve makinası çalışmıyordu. İnternet yoktu.
Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental
Enhanced cleaningExtra health and hygiene measures to ensure your safety
Map of Chessy
About this apartment rental
Spacious Accommodations
Amenities
Free Parking
Non-smoking
Bar
Balcony/Terrace
Garden
Family friendly
Cleaning products
FAQs
Does this property follow enhanced cleaning procedures?
Yes, this apartment has implemented enhanced cleaning procedures and processes to keep you healthy and safe.
Is parking included with this apartment?
Parking is not specified as an available amenity at Disney cosy lounge. For more information, we encourage you to contact the property about where to park.
Is there a pool at this apartment?
We didn’t find pool listed as an amenity for this apartment. It may be worth double checking if a pool is important for your stay.
Is Disney cosy lounge pet friendly?
Unfortunately, this apartment is not pet-friendly. Try searching again and filter for "Pets Allowed"
What amenities are available at Disney cosy lounge?
We found 7 amenities for this rental. This includes free parking, non-smoking, bar, balcony/terrace, and garden.
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