Great for petsBring all your friends and family, even the furry ones
Top-tier experienceA high end property in this area
Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental
Location
Reviews
8 / 10
Cute and well located
Cute little place in a great location, near all the major attractions and just a short drive from shops and food
Beds were a bit small
2 / 10
Too many rules and zero customer service and care for a vacation house. We felt unwelcome.
The house is amazing. Most of the problems are related to the way it is managed. I would say, please let me know when this house is available through a different managing company.
The house, in general, is really nice except for a few details. The rooms are pretty small, and the beds are not very comfortable.
Be aware that if you go with more than 4 people, you will need to sleep on the floor in the living room. It is advertised as a house for 10, but it only has a room with 2 small beds, a room with a couch that converts into a very uncomfortable bed, and a locked room that will be open if more people are renting, but I do not know what it has. The rest are all sleeping on the floor around the house.
Towels for the shower are tiny. Sleepers, tiny. Couch bed, sheets are super rough. The check-in system is horrible. They have like 5 "do not smoke" signs by cm. We get it, we won't smoke, chill out already.
They send a rules guide online before you arrive, and then they have it in print as well. They say they will charge you extra for everything, so be careful not to make a single mistake. There is a lot they do not say until you have already paid for the reservation. Very shady for my taste. No loud voices or noises after 9 PM, no pets in any room that is not the living room, they have so many "do not do" that it felt less like a vacation and more like a prison.
In the guidelines online, it states that if you smoke, you can do it in the BBQ space, so we thought they might have a BBQ space. I asked by message and they answered in Japanese (when conversations were always in English), and instead of saying: no, we do not have a BBQ, they said: BBQ is prohibited and if you make BBQ we will send the police... so aggressive! It was just a simple question.
It is in a very, VERY dark place, no lights around, next to the bullet train, and the lights outside the house were not working. When I asked, they said it is a light with a sensor, and they can only check when we are checked out. So no help or service at all. We give you a house in the middle of a 100% dark street with no lights working, and good luck, I will fix it for the next guest... HORRIBLE customer service, these people, the worst...
Too many rules and don'ts, and zero customer service and care for a vacation house. We felt unwelcome.
Does this property follow enhanced cleaning procedures?
Yes, this apartment has implemented enhanced cleaning procedures and processes to keep you healthy and safe.
Is parking included with this apartment?
Parking is not specified as an available amenity at Hutte Gartenland -KAIZUKA-. For more information, we encourage you to contact the property about where to park.
Is there a pool at this apartment?
We didn’t find pool listed as an amenity for this apartment. It may be worth double checking if a pool is important for your stay.
Is Hutte Gartenland -KAIZUKA- pet friendly?
Yes! This apartment is pet-friendly. For more information, we recommend contacting the booking provider about animal policies.
What amenities are available at Hutte Gartenland -KAIZUKA-?
We found 11 amenities for this rental. This includes free wifi/internet, free parking, air conditioning, non-smoking, and pets allowed.
Great for petsBring all your friends and family, even the furry ones
Top-tier experienceA high end property in this area
Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental
Map of Karuizawa
About this apartment rental
Spacious Accommodations
Amenities
Free WiFi/internet
Free Parking
Air conditioning
Non-smoking
Pets allowed
Balcony/Terrace
WiFi/Internet
Garden
Family friendly
Contactless check-in/out
Cleaning products
FAQs
Does this property follow enhanced cleaning procedures?
Yes, this apartment has implemented enhanced cleaning procedures and processes to keep you healthy and safe.
Is parking included with this apartment?
Parking is not specified as an available amenity at Hutte Gartenland -KAIZUKA-. For more information, we encourage you to contact the property about where to park.
Is there a pool at this apartment?
We didn’t find pool listed as an amenity for this apartment. It may be worth double checking if a pool is important for your stay.
Is Hutte Gartenland -KAIZUKA- pet friendly?
Yes! This apartment is pet-friendly. For more information, we recommend contacting the booking provider about animal policies.
What amenities are available at Hutte Gartenland -KAIZUKA-?
We found 11 amenities for this rental. This includes free wifi/internet, free parking, air conditioning, non-smoking, and pets allowed.
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