Wild Cottages Elephant Sanctuary Resort

Perfect for a special occasion. Well looked after elephants and a beautiful villa that we stayed in. Wish we’d stayed longer.

Nothing

It’s a little out of the way but worthwhile since it is right next to the elephant sanctuary. This is definitely a highlight of the property. The view is lovely - it is so therapeutic watching the elephants and looking out at the forest and the sea in the distance. Wish there were more elephants on site! Great experience feeding the elephants and seeing them up close, and knowing they’re well taken care of, not subject to any abuse. The room was also beautiful and we loved the balcony and private pool. Very tastefully furnished with nice little touches. The hotel also organizes activities and provides a free surprise daily (e.g. tasty treat served to your room). The hotel app is useful and guest services always replied very promptly to any questions. Overall a great experience.

While the room is aesthetically beautiful, some of its features are not very practical. For example, the bathtub and shower cubicle are both open concept - some may like this, but not so convenient for a family of 3. Plus the floor tends to get quite wet after a bath. The restaurant overlooks the main pool and elephant sanctuary so the view is lovely. But it’s rather inconvenient when it rains, as there’s no sheltered walkway from the rooms to the lobby or restaurant. The restaurant floor, tables and chairs tend to get wet in the rain too. Not a big issue for us, but those travelling with young kids or elderly may find it tricky.

The staff is very friendly! The whole idea of the unity with animals is so great. The interior design and attention to the details are beyond incredible. Would like to highlight the hotel restaurant, the food is amazing. Very thankful for the incredible hospitality! My stay was so wonderful. I would love to come back again

Everything was great

The room was unbelievable and the elephants surrounding the property were simply a memory I will cherish forever.

I was initially completely taken by this hotel — the surroundings are stunning, and you notice the elephant feature immediately on arrival. The setting really is beautiful. Unfortunately, the experience went downhill at check-in. The receptionist was beyond rude and condescending, and both my partner and I felt judged and genuinely unwelcome from the outset. Once in the room, it was a different story. The room itself was utterly breathtaking — beautiful décor, outstanding facilities, and a gorgeous rooftop area. In terms of design and comfort, the hotel has so much potential. However, when we went to the restaurant for lunch, I ordered a brioche burger. On my third bite, I realised the bun was completely infested with ants (or very small insects). I called the waitress immediately, feeling shocked and disgusted. The burger was removed from the bill, but I was still charged for all other items. That evening, I felt unwell in the room. The following morning, we were due to check out at 12pm. At 11am, the same receptionist knocked on our door asking us to leave. I explained that I had been sick during the night and asked to pay for a late checkout until 1pm. Despite this, between 11am and 1pm, staff knocked on our door five times, repeatedly asking when we were leaving, which felt unnecessary and stressful. I contacted the owner of the hotel, a French national, who I unfortunately found unhelpful and quite rude. Her partner, who witnessed the situation, later tried to resolve matters. He apologised, offered complimentary cocktails by the pool, and waived the late checkout fee, which I appreciated. However, while I acknowledge his efforts, they do not negate the overall disappointment. With such a beautiful hotel, the standard of hospitality — particularly at reception — and the serious food hygiene issue let the experience down significantly.