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Enhanced cleaningExtra health and hygiene measures to ensure your safety
Location
Reviews
1 / 10
To Booking.com Customer Service Team,
I am writing to formally REJECT the offer of 46.23 MYR Travel
To Booking.com Customer Service Team,
I am writing to formally REJECT the offer of 46.23 MYR Travel Credits regarding my reservation 5978261890. This offer is unacceptable as it does not address the serious safety violation I experienced.
I demand a FULL REFUND of the total accommodation fee for the following reasons:
Immediate Security Threat: Upon arrival at Ammar Homestay Gua Musang, a car with three strangers (2 men, 1 woman) confronted us, demanding to enter the premises to retrieve items. This is a safety issue that should have been managed by the host before my check-in.
Host's Failure of Duty: Instead of assisting us, the host instructed me—a paying guest—to handle these unknown individuals and hand over items myself. This put me at significant physical and legal risk (as I could not verify if the items were legal substances).
Admission of Fault: The host has already acknowledged their error by refunding my RM50 security deposit privately. This proves that the stay was terminated due to their inability to provide a safe environment.
Evidence Provided:
I have attached the WhatsApp conversation proving the host’s negligence and the security threat we faced.
I do not accept "Travel Credits" for a situation where my personal safety was compromised. I expect a full refund to my original payment method immediately. Otherwise, I will escalate this complaint to the Malaysian Police and the Ministry of Tourism (MOTAC).
To Booking.com Customer Service Team,
I am writing to formally REJECT the offer of 46.23 MYR Travel Credits regarding my reservation 5978261890. This offer is unacceptable as it does not address the serious safety violation I experienced.
I demand a FULL REFUND of the total accommodation fee for the following reasons:
Immediate Security Threat: Upon arrival at Ammar Homestay Gua Musang, a car with three strangers (2 men, 1 woman) confronted us, demanding to enter the premises to retrieve items. This is a safety issue that should have been managed by the host before my check-in.
Host's Failure of Duty: Instead of assisting us, the host instructed me—a paying guest—to handle these unknown individuals and hand over items myself. This put me at significant physical and legal risk (as I could not verify if the items were legal substances).
Admission of Fault: The host has already acknowledged their error by refunding my RM50 security deposit privately. This proves that the stay was terminated due to their inability to provide a safe environment.
Evidence Provided:
I have attached the WhatsApp conversation proving the host’s negligence and the security threat we faced.
I do not accept "Travel Credits" for a situation where my personal safety was compromised. I expect a full refund to my original payment method immediately. Otherwise, I will escalate this complaint to the Malaysian Police and the Ministry of Tourism (MOTAC).
Does this property follow enhanced cleaning procedures?
Yes, this house has implemented enhanced cleaning procedures and processes to keep you healthy and safe.
Is parking included with this house?
Parking is not specified as an available amenity at Ammar Homestay Gua Musang. For more information, we encourage you to contact the property about where to park.
Is there a pool at this house?
We didn’t find pool listed as an amenity for this house. It may be worth double checking if a pool is important for your stay.
Is Ammar Homestay Gua Musang pet friendly?
Unfortunately, this house is not pet-friendly. Try searching again and filter for "Pets Allowed"
What amenities are available at Ammar Homestay Gua Musang?
We found 8 amenities for this rental. This includes free parking, air conditioning, non-smoking, balcony/terrace, and accessible parking.
Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental
Enhanced cleaningExtra health and hygiene measures to ensure your safety
Map of Malaysia
About this house rental
Comfortable Accommodations
Amenities
Free Parking
Air conditioning
Non-smoking
Balcony/Terrace
Accessible Parking
Family friendly
Contactless check-in/out
Cleaning products
FAQs
Does this property follow enhanced cleaning procedures?
Yes, this house has implemented enhanced cleaning procedures and processes to keep you healthy and safe.
Is parking included with this house?
Parking is not specified as an available amenity at Ammar Homestay Gua Musang. For more information, we encourage you to contact the property about where to park.
Is there a pool at this house?
We didn’t find pool listed as an amenity for this house. It may be worth double checking if a pool is important for your stay.
Is Ammar Homestay Gua Musang pet friendly?
Unfortunately, this house is not pet-friendly. Try searching again and filter for "Pets Allowed"
What amenities are available at Ammar Homestay Gua Musang?
We found 8 amenities for this rental. This includes free parking, air conditioning, non-smoking, balcony/terrace, and accessible parking.
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