DEPARTAMENTO CENTRO SAN CRISTOBAL Estacionamiento lugares publicos en la calle
7.6 / 10
Good(18 Ratings)
$$$$
Apartment in San Cristobal de Casas
6 guests · 2 bedrooms · 1 bath
Reasons to book
Great price for your budgetOne of the lowest cost properties in the area
Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental
Includes essentialsFree WiFi/internet and more
Location
Reviews
1 / 10
Falsely advertised property, hot water did not work. Zero attempt from the host to try to resolve it
It pains me to write a bad review on booking.com. I hardly ever do it. But in this case it is totally justified. The host advertised an apartment that was completely different from the one that was provided. Not one of the pictures matched the actual apartment we were staying in, which was considerably scruffier than the one advertised. We tried to resolve this with the host and asked to be moved to the apartment we had paid for but were told "I have let that one to someone else".
Attempts to resolve this further with the host have been consistently ignored. I have waited for 1 month to leave this review, which I think is giving more than sufficient opportunity to put things right but have been ignored by the host and as yet to receive any resolution through booking.com. I would advise against booking this property. It is totally unacceptable to advertise one apartment and then provide a different one and insult the customer by saying "all the apartments are the same" when they are clearly not.
In addition the hot water in the shower did not work and the oven was faulty. The apartment was also dirty, and the furniture and wall paint was old and tired despite being presented as immaculate in the pictures. The pin provided on Googlemaps of the property was in completely the wrong place, meaning we had to walk a considerable distance with our bags after arriving and being told by the host we were in the wrong place.
This was a terrible and stressful experience, and the host made zero attempt to put it right. Don't stay here.
It pains me to write a bad review on booking.com. I hardly ever do it. But in this case it is totally justified. The host advertised an apartment that was completely different from the one that was provided. Not one of the pictures matched the actual apartment we were staying in, which was considerably scruffier than the one advertised. We tried to resolve this with the host and asked to be moved to the apartment we had paid for but were told "I have let that one to someone else".
Attempts to resolve this further with the host have been consistently ignored. I have waited for 1 month to leave this review, which I think is giving more than sufficient opportunity to put things right but have been ignored by the host and as yet to receive any resolution through booking.com. I would advise against booking this property. It is totally unacceptable to advertise one apartment and then provide a different one and insult the customer by saying "all the apartments are the same" when they are clearly not.
In addition the hot water in the shower did not work and the oven was faulty. The apartment was also dirty, and the furniture and wall paint was old and tired despite being presented as immaculate in the pictures. The pin provided on Googlemaps of the property was in completely the wrong place, meaning we had to walk a considerable distance with our bags after arriving and being told by the host we were in the wrong place.
This was a terrible and stressful experience, and the host made zero attempt to put it right. Don't stay here.
5 / 10
This place could be great...
Pros: great location, host was very responsive before check in and when we had issues with the hot water. Accommodation is nicely decorated and very spacious.
Our main issue was the cleanliness (photos attached). Most of the reviews for this accommodation are so positive and note how clean it was. But unfortunately our experience might have been the exception. There were cobwebs, dust and spiders. The shower didn't look like it had been cleaned as there was hair and dirt on the shower floor.
No heating (which is understandable as it seems to be the norm in mountain towns, however a portable heater or something could be very useful).
The hot water ran out on the first day as the gas tanks hadn't been replaced. It would have been nice for this to have been checked before our arrival and topped up if needed. The mountains are very cold and a hot shower is a necessity. The host was very responsive once we told him the situation and organised a replacement tank the same evening.
7 / 10
Humedad
La ubicación
TENÍA MUCHA HUMEDAD
10 / 10
Todo excelente
Todo excelente en las hab, las camas y las instalaciones de lujo
Todo excelente en las hab, las camas y las instalaciones de lujo
No tengo mal comentario al contrario q
10 / 10Outstanding·Jul 2025
El lugar era muy bonito y la señorita de la limpieza muy amable
Todo me gustó
5 / 10·Apr 2026
Pros: great location, host was very responsive before check in and when we had issues with the hot water. Accommodation is nicely decorated and very spacious.
Our main issue was the cleanliness (photos attached). Most of the reviews for this accommodation are so positive and note how clean it was. But unfortunately our experience might have been the exception. There were cobwebs, dust and spiders. The shower didn't look like it had been cleaned as there was hair and dirt on the shower floor.
No heating (which is understandable as it seems to be the norm in mountain towns, however a portable heater or something could be very useful).
The hot water ran out on the first day as the gas tanks hadn't been replaced. It would have been nice for this to have been checked before our arrival and topped up if needed. The mountains are very cold and a hot shower is a necessity. The host was very responsive once we told him the situation and organised a replacement tank the same evening.
Parking is not specified as an available amenity at DEPARTAMENTO CENTRO SAN CRISTOBAL Estacionamiento lugares publicos en la calle. For more information, we encourage you to contact the property about where to park.
Is there a pool at this apartment?
We didn’t find pool listed as an amenity for this apartment. It may be worth double checking if a pool is important for your stay.
Is DEPARTAMENTO CENTRO SAN CRISTOBAL Estacionamiento lugares publicos en la calle pet friendly?
Unfortunately, this apartment is not pet-friendly. Try searching again and filter for "Pets Allowed"
What amenities are available at DEPARTAMENTO CENTRO SAN CRISTOBAL Estacionamiento lugares publicos en la calle?
We found 5 amenities for this rental. This includes free wifi/internet, non-smoking, wifi/internet, family friendly, and fire extinguisher.
Great price for your budgetOne of the lowest cost properties in the area
Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental
Includes essentialsFree WiFi/internet and more
About this apartment rental
Comfortable Accommodations
Amenities
Free WiFi/internet
Non-smoking
WiFi/Internet
Family friendly
Fire extinguisher
Map of San Cristobal de Casas
Ratings and reviews
7.6 / 10
Good(18 Ratings)
100% verified reviews
7 / 10Good·Dec 2025
La ubicación
TENÍA MUCHA HUMEDAD
10 / 10Outstanding·Aug 2025
Todo excelente en las hab, las camas y las instalaciones de lujo
No tengo mal comentario al contrario q
10 / 10Outstanding·Jul 2025
El lugar era muy bonito y la señorita de la limpieza muy amable
Todo me gustó
5 / 10·Apr 2026
Pros: great location, host was very responsive before check in and when we had issues with the hot water. Accommodation is nicely decorated and very spacious.
Our main issue was the cleanliness (photos attached). Most of the reviews for this accommodation are so positive and note how clean it was. But unfortunately our experience might have been the exception. There were cobwebs, dust and spiders. The shower didn't look like it had been cleaned as there was hair and dirt on the shower floor.
No heating (which is understandable as it seems to be the norm in mountain towns, however a portable heater or something could be very useful).
The hot water ran out on the first day as the gas tanks hadn't been replaced. It would have been nice for this to have been checked before our arrival and topped up if needed. The mountains are very cold and a hot shower is a necessity. The host was very responsive once we told him the situation and organised a replacement tank the same evening.
Great price for your budgetOne of the lowest cost properties in the area
Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental
Includes essentialsFree WiFi/internet and more
Map of San Cristobal de Casas
About this apartment rental
Comfortable Accommodations
Amenities
Free WiFi/internet
Non-smoking
WiFi/Internet
Family friendly
Fire extinguisher
FAQs
Is parking included with this apartment?
Parking is not specified as an available amenity at DEPARTAMENTO CENTRO SAN CRISTOBAL Estacionamiento lugares publicos en la calle. For more information, we encourage you to contact the property about where to park.
Is there a pool at this apartment?
We didn’t find pool listed as an amenity for this apartment. It may be worth double checking if a pool is important for your stay.
Is DEPARTAMENTO CENTRO SAN CRISTOBAL Estacionamiento lugares publicos en la calle pet friendly?
Unfortunately, this apartment is not pet-friendly. Try searching again and filter for "Pets Allowed"
What amenities are available at DEPARTAMENTO CENTRO SAN CRISTOBAL Estacionamiento lugares publicos en la calle?
We found 5 amenities for this rental. This includes free wifi/internet, non-smoking, wifi/internet, family friendly, and fire extinguisher.
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