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Reviews
1 / 10
My advice to future guests: please check that you are booking directly with the hotel and not through a home-management
This review is not about Straits Residence Hotel itself, but about Jeffrey Lam Home Management, which manages some rooms within the hotel.
An inappropriate incident occurred during my stay which has been rather traumatising for me.
I rarely write reviews, but I am compelled to share this experience because I am concerned about guest safety, particularly for women travelling alone.
I booked a four-night stay, which was managed by Jeffrey Lam Home Management and Not Straits Residency itself. On my first night, the TV was not working, so I contacted the provided WhatsApp number and a staff member attended the following day. He attempted to make small talks; to ask about why I was there and who I was with. I made a phone call to a friend out at the balcony while waiting for him to fix the tv which took him about an hour. I found that strange.
While he was leaving, I offered him RM10 as a tip. He declined and instead he started pacing back and forth while staring at me. Instead of leaving, he asked if I could offer him “some help”, adding that if he told me what he wanted, it would be considered “rude to a guest”. Given that I was alone in my room with him, I found this comment deeply inappropriate and extremely uncomfortable. I immediately ended the interaction and left the property soon after because I no longer felt safe.
I reported the incident to management. What was particularly disappointing was the lack of empathy or meaningful acknowledgement of my safety concerns. I was simply directed to Booking.com regarding my refund, with no apparent discussion of the incident or measures to address it.
Guests should be able to trust that staff entering their rooms will behave professionally and maintain appropriate boundaries. I am sharing this so other guests, especially women travelling alone, can make an informed decision about staying here.
8 / 10
Ok
Good
Good value
7 / 10
Cozy room in a great location
The location was very convenient close to many eating places and spas.
The view from the balcony was great. The bed was very comfortable. Soft lighting in the room gave it a cozy ambience. Staff response was fast. The faulty kettle was replaced within 30 mins of my calling in. Communication with the host was AI assisted and was fast and efficient.
It was hard to locate the exact letterbox where the card key was kept as the unit number did not run in sequence with the rest of the units. A photo would be helpful.
Only 1 card key was supplied. This means the 2 guests must always be together which made it rather inconvenient at times. Should have requested for one more. The long corridor leading to the room was not airconed and not well ventilated. Coupled with the thick carpet which appeared not so well cleaned, the corridor was smelly. There were no daylight curtains in the room to filter out the morning glare. Not enough hangers were provided. Should have requested for a few more. Finally, the microfiber towel provided tend to smell after just one use unlike normal cotton towels that can be used several times. No teaspoons were provided. Should have requested.
4 / 10
Its not as oer advertised
The unit is not clean and smelly
Once check in, my wife felt uncomfortable and unsafe. She dont want stay there. We checked out and look for other stay.
The location was very convenient close to many eating places and spas.
The view from the balcony was great. The bed was very comfortable. Soft lighting in the room gave it a cozy ambience. Staff response was fast. The faulty kettle was replaced within 30 mins of my calling in. Communication with the host was AI assisted and was fast and efficient.
It was hard to locate the exact letterbox where the card key was kept as the unit number did not run in sequence with the rest of the units. A photo would be helpful.
Only 1 card key was supplied. This means the 2 guests must always be together which made it rather inconvenient at times. Should have requested for one more. The long corridor leading to the room was not airconed and not well ventilated. Coupled with the thick carpet which appeared not so well cleaned, the corridor was smelly. There were no daylight curtains in the room to filter out the morning glare. Not enough hangers were provided. Should have requested for a few more. Finally, the microfiber towel provided tend to smell after just one use unlike normal cotton towels that can be used several times. No teaspoons were provided. Should have requested.
8 / 10Excellent·Apr 2026
Location. Pool and view from this area
Self check in process ok. But when i wanted to extend stay worked out ok - but was lack of understanding of needs of some customers (i.e. not wanting to carry luggage around for 3 hrs between checking out of one room and checking into another. Before booking extra nights actually messaged to check i could stay in same room - was asked for booking # - then booked extra nights - then told i would have to move rooms. I understand there is a issue of allocating door codes - but process could be better when people want to extend stay
6 / 10Average·Jan 2026
Location is not bad, value for money and room is spacious.
I received a whatsapp message a week before the stay and it was sent by a completely different name from the booking. I didnt know it was from them as there were so many on-going scams so I blocked the number. No email nor chat was sent here to let me know the message was from them. Upon checking in, I was lucky to get help from hotel staff which does not work for them but kindly showed me the way up to a quiet carpark where I can get my keys from the letterbox. Bedsheets looked a bit used and has a little stale smell to it.
Does this property follow enhanced cleaning procedures?
Yes, this apartment has implemented enhanced cleaning procedures and processes to keep you healthy and safe.
Is parking included with this apartment?
Parking is not specified as an available amenity at Straits Residence Melaka Private Suites. For more information, we encourage you to contact the property about where to park.
Is there a pool at this apartment?
Yes, a swimming pool is available for use at Straits Residence Melaka Private Suites. Enjoy the water!
Is Straits Residence Melaka Private Suites pet friendly?
Unfortunately, this apartment is not pet-friendly. Try searching again and filter for "Pets Allowed"
What amenities are available at Straits Residence Melaka Private Suites?
We found 8 amenities for this rental. This includes free wifi/internet, free parking, air conditioning, pool, and non-smoking.
Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental
Enhanced cleaningExtra health and hygiene measures to ensure your safety
About this apartment rental
Comfortable Accommodations
Amenities
Free WiFi/internet
Free Parking
Air conditioning
Pool
Non-smoking
WiFi/Internet
Contactless check-in/out
Cleaning products
Map of Malacca
Ratings and reviews
7.7 / 10
Good(330 Ratings)
100% verified reviews
8 / 10Excellent·Aug 2026
Good
Good value
7 / 10Good·Jul 2026
The location was very convenient close to many eating places and spas.
The view from the balcony was great. The bed was very comfortable. Soft lighting in the room gave it a cozy ambience. Staff response was fast. The faulty kettle was replaced within 30 mins of my calling in. Communication with the host was AI assisted and was fast and efficient.
It was hard to locate the exact letterbox where the card key was kept as the unit number did not run in sequence with the rest of the units. A photo would be helpful.
Only 1 card key was supplied. This means the 2 guests must always be together which made it rather inconvenient at times. Should have requested for one more. The long corridor leading to the room was not airconed and not well ventilated. Coupled with the thick carpet which appeared not so well cleaned, the corridor was smelly. There were no daylight curtains in the room to filter out the morning glare. Not enough hangers were provided. Should have requested for a few more. Finally, the microfiber towel provided tend to smell after just one use unlike normal cotton towels that can be used several times. No teaspoons were provided. Should have requested.
8 / 10Excellent·Apr 2026
Location. Pool and view from this area
Self check in process ok. But when i wanted to extend stay worked out ok - but was lack of understanding of needs of some customers (i.e. not wanting to carry luggage around for 3 hrs between checking out of one room and checking into another. Before booking extra nights actually messaged to check i could stay in same room - was asked for booking # - then booked extra nights - then told i would have to move rooms. I understand there is a issue of allocating door codes - but process could be better when people want to extend stay
6 / 10Average·Jan 2026
Location is not bad, value for money and room is spacious.
I received a whatsapp message a week before the stay and it was sent by a completely different name from the booking. I didnt know it was from them as there were so many on-going scams so I blocked the number. No email nor chat was sent here to let me know the message was from them. Upon checking in, I was lucky to get help from hotel staff which does not work for them but kindly showed me the way up to a quiet carpark where I can get my keys from the letterbox. Bedsheets looked a bit used and has a little stale smell to it.
Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental
Enhanced cleaningExtra health and hygiene measures to ensure your safety
Map of Malacca
About this apartment rental
Comfortable Accommodations
Amenities
Free WiFi/internet
Free Parking
Air conditioning
Pool
Non-smoking
WiFi/Internet
Contactless check-in/out
Cleaning products
FAQs
Does this property follow enhanced cleaning procedures?
Yes, this apartment has implemented enhanced cleaning procedures and processes to keep you healthy and safe.
Is parking included with this apartment?
Parking is not specified as an available amenity at Straits Residence Melaka Private Suites. For more information, we encourage you to contact the property about where to park.
Is there a pool at this apartment?
Yes, a swimming pool is available for use at Straits Residence Melaka Private Suites. Enjoy the water!
Is Straits Residence Melaka Private Suites pet friendly?
Unfortunately, this apartment is not pet-friendly. Try searching again and filter for "Pets Allowed"
What amenities are available at Straits Residence Melaka Private Suites?
We found 8 amenities for this rental. This includes free wifi/internet, free parking, air conditioning, pool, and non-smoking.
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