Guests love it hereGuests give this property a top rating
High-end valueWell priced for this area
Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental
Location
Reviews
7 / 10
Comfy, happy family.
Good place to stays it was very spacious and comfortable inside. Great layout and environment.
The garden and outside area needs some work, and is not as pristine as the pictures. Be aware the pool is seasonal, so when we came it was green and was not usable in this season.
1 / 10
It is not recommended to stay
To: Booking.com Customer Support
Subject: Formal Complaint Against the Property Owner – Misrepresentation, Unacceptable Living Conditions, Rude Behaviour, and Request for Refund
Dear Booking.com Customer Support Team,
I am writing to lodge a formal complaint against the owner of the house I booked through Booking.com. My experience was extremely disappointing, and the property failed to provide even the most basic facilities that a paying guest has every right to expect.
Despite charging us a substantial amount for our stay, the owner provided accommodation that was far below an acceptable standard. The following serious deficiencies made our stay extremely uncomfortable:
1. No Gas Supply or Alternative Arrangements
There was no gas available in the house. Consequently, we could not prepare breakfast, make tea, take a proper shower, or obtain hot water. The owner claimed that gas load-shedding was affecting the entire city. However, if he was aware of this problem, it was his responsibility to arrange a backup gas cylinder or another reasonable alternative to ensure that his guests could meet their basic needs. We were left without any practical solution.
2. Inadequate Bedding and Uncomfortable Conditions
The weather was cold, yet proper quilts or warm bedding were not provided. We were left with only thin, inadequate coverings, making it difficult to rest comfortably. Such arrangements are unacceptable for accommodation offered to paying guests.
3. Extremely Poor Hygiene and Unpleasant Smell
The water was visibly dirty and emitted an unpleasant smell. This raised serious concerns about the cleanliness and hygiene of the property. I will provide photographs as evidence of these conditions.
4. Unprofessional and Rude Behaviour of the Owner
What made the situation even worse was the owner’s attitude towards us. Instead of responding professionally, understanding our difficulties, and offering a reasonable solution, he treated us in an unacceptable manner.
To: Booking.com Customer Support
Subject: Formal Complaint Against the Property Owner – Misrepresentation, Unacceptable Living Conditions, Rude Behaviour, and Request for Refund
Dear Booking.com Customer Support Team,
I am writing to lodge a formal complaint against the owner of the house I booked through Booking.com. My experience was extremely disappointing, and the property failed to provide even the most basic facilities that a paying guest has every right to expect.
Despite charging us a substantial amount for our stay, the owner provided accommodation that was far below an acceptable standard. The following serious deficiencies made our stay extremely uncomfortable:
1. No Gas Supply or Alternative Arrangements
There was no gas available in the house. Consequently, we could not prepare breakfast, make tea, take a proper shower, or obtain hot water. The owner claimed that gas load-shedding was affecting the entire city. However, if he was aware of this problem, it was his responsibility to arrange a backup gas cylinder or another reasonable alternative to ensure that his guests could meet their basic needs. We were left without any practical solution.
2. Inadequate Bedding and Uncomfortable Conditions
The weather was cold, yet proper quilts or warm bedding were not provided. We were left with only thin, inadequate coverings, making it difficult to rest comfortably. Such arrangements are unacceptable for accommodation offered to paying guests.
3. Extremely Poor Hygiene and Unpleasant Smell
The water was visibly dirty and emitted an unpleasant smell. This raised serious concerns about the cleanliness and hygiene of the property. I will provide photographs as evidence of these conditions.
4. Unprofessional and Rude Behaviour of the Owner
What made the situation even worse was the owner’s attitude towards us. Instead of responding professionally, understanding our difficulties, and offering a reasonable solution, he treated us in an unacceptable manner.
10 / 10
Must stay property very near to central and all other places, peaceful, owner is very friendly
Comfort and excellent property for families
None
10 / 10
i had a wonderful stay at Emirest Barnhouse!
The place was clean, comfortable and beautiful designed. the staff very friendly and helpful, making sire everything was perfect during my stay. I would definitely come baxk again!
Good place to stays it was very spacious and comfortable inside. Great layout and environment.
The garden and outside area needs some work, and is not as pristine as the pictures. Be aware the pool is seasonal, so when we came it was green and was not usable in this season.
10 / 10Outstanding·Oct 2026
جميلة جدا ونظيفة والشخص محترم وخلوق
العزل خفيف
10 / 10Outstanding·Dec 2025
Comfort and excellent property for families
None
6 / 10Average·Jul 2025
Toller Poom
Das Haus hat schweren Wasserschaden innen . Auf den ersten Blick sauber aber auf den 2 spezial in den Schränken …. Lieber keinen Kommentar nennen .
Der Putz fühl von den Wänden wegen dem Wasser schaden .
Does this property follow enhanced cleaning procedures?
Yes, this villa has implemented enhanced cleaning procedures and processes to keep you healthy and safe.
Is parking included with this villa?
Parking is not specified as an available amenity at EMIREST Barnhouse. For more information, we encourage you to contact the property about where to park.
Is there a pool at this villa?
Yes, a swimming pool is available for use at EMIREST Barnhouse. Enjoy the water!
Is EMIREST Barnhouse pet friendly?
Unfortunately, this villa is not pet-friendly. Try searching again and filter for "Pets Allowed"
What amenities are available at EMIREST Barnhouse?
We found 23 amenities for this rental. This includes free wifi/internet, free parking, air conditioning, pool, and non-smoking.
Guests love it hereGuests give this property a top rating
High-end valueWell priced for this area
Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental
About this villa rental
Spacious Accommodations
Amenities
Free WiFi/internet
Free Parking
Air conditioning
Pool
Non-smoking
Heating
Wheelchair accessible
Balcony/Terrace
WiFi/Internet
Ski in/Ski out
Garden
Laundry services
Fireplace
Outdoor Cooking
Family friendly
Ironing facilities
Smoking allowed
Safe
Childcare services
Key access
Housekeeping available
Fire extinguisher
Cleaning products
Map of Azerbaijan
Ratings and reviews
8.7 / 10
Excellent(105 Ratings)
100% verified reviews
7 / 10Good·Oct 2026
Good place to stays it was very spacious and comfortable inside. Great layout and environment.
The garden and outside area needs some work, and is not as pristine as the pictures. Be aware the pool is seasonal, so when we came it was green and was not usable in this season.
10 / 10Outstanding·Oct 2026
جميلة جدا ونظيفة والشخص محترم وخلوق
العزل خفيف
10 / 10Outstanding·Dec 2025
Comfort and excellent property for families
None
6 / 10Average·Jul 2025
Toller Poom
Das Haus hat schweren Wasserschaden innen . Auf den ersten Blick sauber aber auf den 2 spezial in den Schränken …. Lieber keinen Kommentar nennen .
Der Putz fühl von den Wänden wegen dem Wasser schaden .
Guests love it hereGuests give this property a top rating
High-end valueWell priced for this area
Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental
Map of Azerbaijan
About this villa rental
Spacious Accommodations
Amenities
Free WiFi/internet
Free Parking
Air conditioning
Pool
Non-smoking
Heating
Wheelchair accessible
Balcony/Terrace
WiFi/Internet
Ski in/Ski out
Garden
Laundry services
Fireplace
Outdoor Cooking
Family friendly
Ironing facilities
Smoking allowed
Safe
Childcare services
Key access
Housekeeping available
Fire extinguisher
Cleaning products
FAQs
Does this property follow enhanced cleaning procedures?
Yes, this villa has implemented enhanced cleaning procedures and processes to keep you healthy and safe.
Is parking included with this villa?
Parking is not specified as an available amenity at EMIREST Barnhouse. For more information, we encourage you to contact the property about where to park.
Is there a pool at this villa?
Yes, a swimming pool is available for use at EMIREST Barnhouse. Enjoy the water!
Is EMIREST Barnhouse pet friendly?
Unfortunately, this villa is not pet-friendly. Try searching again and filter for "Pets Allowed"
What amenities are available at EMIREST Barnhouse?
We found 23 amenities for this rental. This includes free wifi/internet, free parking, air conditioning, pool, and non-smoking.
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