Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental
Enhanced cleaningExtra health and hygiene measures to ensure your safety
Location
Reviews
4 / 10
Flat Good. Host has no idea about hosting, does not treat customers well.Did not return our deposit
While we liked the flat itself and particularly enjoyed its location by the canal, our overall experience was unfortunately overshadowed by issues with the host.
The HOST shouldn't run this service at all! She treats the advert as suggestive not as a true reflection of the state. She also refuses to accept that this shouldn't be the case.
She makes up her own rules separate to booking.com. for example she sent us an email on the day saying that if we arrived later than 5pm we would be charged £300 extra. (We didn't but imagine if a flight was delayed and that wasn't known from the start!)
The listing was misleading in several respects. For example, after booking She said no bedding or pillows or duvet provided (we were supposed to bring our own on the plane) which is not what was expected from the advertisement. The balcony sofa does not exist. The host insisted on taking the deposit before handing keys over but upon checkout she kept postponing refund of deposit even after confirming there was no damage done. Several execuses at first then she said booking didn't give her the money so she would continue to hold the money. She then stopped responding (checkout was 10d ago)
Furthermore, the listing stated that bills were included, yet we were informed that heating would incur an extra charge.
Communication with the host was poor throughout our stay. At one point, the host even threatened to involve the police and have us removed from the property, which made us feel extremely uncomfortable and unwelcome.
We contacted Booking.com for assistance, but unfortunately the issue was never properly resolved, and we did not receive any meaningful follow-up.
At check-out, the host expressed satisfaction with the condition in which we left the flat yet she would transfer it later, she gave execuses of my daughter is busy, maybe when booking pay me!
It is a shame, as the flat itself had many positive aspects. However, due to the misleading listing, poor communication, disputes over additional charges, and the handling of our deposit, we would not stay here again and cannot recommend it to other guests.
Does this property follow enhanced cleaning procedures?
Yes, this apartment has implemented enhanced cleaning procedures and processes to keep you healthy and safe.
Is parking included with this apartment?
Parking is not specified as an available amenity at 1 bedroom apartment. For more information, we encourage you to contact the property about where to park.
Is there a pool at this apartment?
We didn’t find pool listed as an amenity for this apartment. It may be worth double checking if a pool is important for your stay.
Is 1 bedroom apartment pet friendly?
Unfortunately, this apartment is not pet-friendly. Try searching again and filter for "Pets Allowed"
What amenities are available at 1 bedroom apartment?
We found 5 amenities for this rental. This includes free wifi/internet, non-smoking, wifi/internet, accessible by lift, and cleaning products.
Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental
Enhanced cleaningExtra health and hygiene measures to ensure your safety
Map of Wembley
About this apartment rental
Comfortable Living
Amenities
Free WiFi/internet
Non-smoking
WiFi/Internet
Accessible by lift
Cleaning products
FAQs
Does this property follow enhanced cleaning procedures?
Yes, this apartment has implemented enhanced cleaning procedures and processes to keep you healthy and safe.
Is parking included with this apartment?
Parking is not specified as an available amenity at 1 bedroom apartment. For more information, we encourage you to contact the property about where to park.
Is there a pool at this apartment?
We didn’t find pool listed as an amenity for this apartment. It may be worth double checking if a pool is important for your stay.
Is 1 bedroom apartment pet friendly?
Unfortunately, this apartment is not pet-friendly. Try searching again and filter for "Pets Allowed"
What amenities are available at 1 bedroom apartment?
We found 5 amenities for this rental. This includes free wifi/internet, non-smoking, wifi/internet, accessible by lift, and cleaning products.
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