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Location
Reviews
7 / 10
Good value for money in a nice, quiet part of Budapest. The hosts were great communicators *****
Keys and air conditioning was waiting for us in reception. No problem at all.
Everything in the apartment, building and area were exactly what we expected.
10 / 10
Our stay in Budapest
Our host was exceptional, great communication from start to finish. Brilliant location, apartment was exactly as described. Perfect.
Everything was good
5 / 10
it was okay. i wouldn't say that i won't go there again but i think the price was a bit high for what we got
the receptionist was very nice and the tv had all streaming services like netflix etc., also the room was clean
there were stains on the bedsheet and we couldn't close the window properly
1 / 10
THE WORST EXPERIENCE WITH BOOKING.COM AND A PROPERTY IN BUDAPEST.
Nothing!
DO NOT BOOK THIS APARTMENT. THIS IS A STORY WE WILL NEVER FORGET!
We arrived in Budapest for the Easter weekend expecting a pleasant stay, but reality was completely different. Before arrival, the owner requested copies of my ID or passport. We were also told to pay €20 for parking and €20 for bringing a dog in cash only, which I refused and asked to pay only by bank transfer due to not having cash.
Before even parking the car, another guest approached us and warned that the receptionist was rude and impossible to communicate with. We thought this was exaggerated until we experienced it ourselves. The receptionist, who was in a wheelchair, was unfriendly, refused to communicate in English, and insisted that we speak Hungarian only. We were forced to call the owner just to get inside.
Once inside, we left almost immediately. The apartment was in unacceptable condition: heavily stained carpet, dirty and damaged kitchen, stained bed sheets, and overall very poor hygiene. It did not match the listing photos at all.
I called the owner right away, said we would not stay, and asked for a full refund. She offered another apartment, but only if we first stayed one night there and viewed the other apartment the next day. We refused, not wanting to be disappointed again.
The owner then told us to contact Booking.com and ended the call. After that, she ignored all our calls and emails.
We sent photos to Booking.com and expected a refund. Instead, we spent 10 days going back and forth with customer service, repeating the same story and resending evidence. In the end, Booking.com said they could not refund us because the owner refused.
Afterward, we read older reviews and were shocked to find that many guests had reported the same problems for years.
Result: No refund. Owner refused reimbursement. Case still ongoing.
Financial loss: €168 apartment, €20 parking, €20 dog fee, about €50 customer service phone costs.
I hope this property will soon be removed and never listed again.
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