Spark by Hilton Ponce

I liked the cleanliness of the entire hotel, the staff was curious and helpful. The bed was comfortable, there were plenty of towels and pillows.

I didn't like the noise of the a/c made. They should look into it.

Clean!

Location

Loved the gated access and security at the oarking and premises. I liked a lot the hot breakfast, it doesn't have a great variety, but having scrambled eggs, protein, bread and fruit is enough for me. Loved the 24/7 coffee/tea bar. The room was very lovely and clean. It has a fridge, ironing board, closet space. The beds were very comfortable.

My a/c unit cooled the room very fast, but at times it made a loud noise. I thought it was a generator, it kept turning on and off. I think it was only in my room. Other friends stayed in other rooms and nobody else complained. There are no restaurants or shops at walking distance. You need a car or taxi to get food.

Overall it was a good experience.

I do not recommend this hotel for guests over the age of 50 or for anyone with heavy luggage or mobility concerns. It is very difficult to access a second-floor room without reliable assistance. I was assigned a second-floor room and had heavy luggage. Arriving was not a problem because the front desk staff helped me with my luggage. However, checking out was a completely different experience. The night before my departure, I reminded the front desk that I would need assistance with my luggage the following morning. They assured me there would be no problem. However, when I called the next morning, I was told that someone would be there shortly. After waiting for quite some time, I could not wait any longer because I needed to complete my checkout. I ended up carrying my heavy luggage down the stairs by myself. When I came downstairs carrying my luggage, the front desk clerk did not seem to realize that I had received no assistance. It was only after she looked at the screen and saw my room number that she asked if anyone had helped me with my luggage. By then, the answer was obvious—I had already carried it down the stairs by myself.