Top-tier experienceA high end property in this area
Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental
Includes essentialsFree WiFi/internet, Pool, Garden and more
Location
Reviews
1 / 10
Terrible. Leaks, mould, smells and constant noise made it a nightmare to stay in.
The apartment is spacious, with plenty of room to move. The location is also quite decent in a residential area but is far from "El Retiro" park.
Unfortunately, the condition of the house made the stay very difficult. One of the bedrooms had active water leaks, with water constantly dripping onto the floor, mould on the ceiling and walls, and a nauseating smell. The damp caused the sockets and lights to short-circuit, so we had to keep resetting the circuit breaker. This bedroom is connected by a spiral staircase to the one below, so the mould smell spread there too, several sockets in that room were unusable, and there was no privacy between the two. On top of that, a huge outdoor AC unit in the inner patio runs noisily all night, which made sleeping impossible in 3 of the 5 bedrooms. In the end, 2 of the 5 bedrooms were uninhabitable and one of the remaining ones is tiny, so for a group of 4 there was really only one decent bedroom.
The rest of the house has no direct sunlight and almost no natural ventilation. Pieces of plaster keep falling from the ceilings and walls, some of which are in very poor condition. The glass doors to the inner patio are sealed. We tested the indoor pool water with a kit we brought from Lisbon, and the pH was at a level that is unsafe for health. On top of all this, the host kept telling us they would fix the problems, but no one ever came.
I was in the duplex bedroom and couldn’t sleep at all during the 5 days. I ended up sleeping in the living room, and I left a day early to go home and finally get some rest.
10 / 10
When it was to hot outside the accommodation had everything to entertain my two sons and I. We played pool, swam and enj
The property was everything and more - absolutely beautiful.
10 / 10
Casa lujosa en el centro de madrid
The loft is very well located, between Atocha and Retiro, just 5 minutes from the main train station. It’s a very spacious home, tastefully designed. The indoor pool is quite large, especially for being inside. The billiards/game area is perfect for spending time with friends. The kitchen is beautiful, although we didn’t end up using it. The accommodation is safe and peaceful, and the bedrooms offer a lot of privacy, especially the master bedroom. It also has a parking space, which is very useful in Madrid. I will definitely come back.
The living room is large and takes a bit of time to heat up, but it eventually becomes comfortable.
1 / 10
In conclusione,sono presenti troppi problemi di pulizia,manutenzione,sicurezza, privacy e assistenza
La struttura viene presentata come un appartamento Deluxe, molto grande e curato secondo la descrizione, ma purtroppo l’esperienza è stata completamente diversa.
Al nostro arrivo abbiamo trovato vernice che si staccava dai muri e una pulizia generale assolutamente non adeguata: ad esempio, c’era una gomma da masticare incastrata nel muro, vicino al battiscopa sotto la piscina.
La piscina era inutilizzabile: l’acqua era torbida e sembrava esserci una quantità eccessiva di cloro. Abbiamo soggiornato per 6 giorni senza poterla utilizzare. Nonostante le nostre numerose richieste, abbiamo ricevuto una sola risposta in cui ci veniva detto che il problema sarebbe stato risolto, ma nessuno è mai venuto a intervenire. Solo al quinto giorno, grazie al filtro, l’acqua è diventata leggermente più trasparente e si potevano intravedere degli occhiali sul fondo, cosa che fa capire bene il livello di pulizia della piscina. Inoltre, c’era un filtro galleggiante nell’acqua. Le piastrelle della piscina, nella zona che conduce alla palestra, erano molto danneggiate e presentavano parti taglienti: uscire dalla piscina senza ciabatte da quel lato può provocare tagli e ferite.
Sempre nella zona piscina erano presenti fili penzolanti, oltre a una rumorosità eccessiva durante la notte, dovuta alla pompa e al filtro che devono rimanere in funzione, rendendo difficile dormire per chi si trova nelle stanze vicine.
Anche sotto il profilo della sicurezza, della privacy e delle condizioni igienico-sanitarie, abbiamo riscontrato diversi problemi. La porta d’ingresso dell’appartamento non ci è sembrata adeguata agli standard di sicurezza per gli ospiti e le porte delle varie stanze non garantiscono un’adeguata privacy.
Per le condizioni complessive riscontrate, l’appartamento non ci è sembrato idoneo e a norma sotto diversi aspetti, soprattutto per quanto riguarda pulizia, manutenzione, sicurezza e condizioni degli ambienti. Non mi fa caricare altre foto se no le metterei tutte pessima struttura.
Ovviamente non possiamo esprimere una valutazione tecnica o legale sulla conformità dell’immobile, ma le condizioni trovate durante il soggiorno ci hanno lasciato seri dubbi.
Anche i vicini non sembravano essere soddisfatti della situazione relativa a questo appartamento. Ci è stato riferito che l'unità si trova in una zona che, per caratteristiche e destinazione originaria, sembra più assimilabile a un seminterrato/scantinato destinato a locali di servizio e manutenzione del palazzo. Ci hanno inoltre riferito di precedenti problemi e dell'intervento della polizia nell'appartamento. Non possiamo verificare personalmente queste informazioni, quindi le riportiamo esclusivamente come quanto riferitoci dai vicini.
Durante il nostro soggiorno abbiamo inoltre riscontrato grande difficoltà nel ricevere assistenza e risposte dai proprietari.
All’interno dell’appartamento abbiamo trovato cavi della TV tagliati, diverse luci non funzionanti e un divano del soggiorno pieno di buchi e segni di bruciatura, che sembravano provocati da sigarette. Anche il tappeto del soggiorno non era pulito e presentava macchie, apparentemente di bevande.
Il letto della cameretta più grande sembrava essere stato smontato e rimontato in modo approssimativo: da un lato era presente una sorta di rimedio con viti e sostegni per mantenerlo in posizione. Un frigorifero non funzionava.
Il biliardo era talmente sporco da non aver voluto nemmeno utilizzarlo: sembrava che sopra fosse caduto qualcosa di cui non era possibile capire la natura e, viste le condizioni, abbiamo preferito non toccarlo.
In conclusione, sono presenti troppi problemi di pulizia, manutenzione, sicurezza, privacy e assistenza per una struttura presentata come appartamento Deluxe. Il soggiorno è stato molto al di sotto delle aspettative e, soprattutto, diversi problemi sono stati segnalati durante la permanenza senza che venissero risolti.
The property was everything and more - absolutely beautiful.
10 / 10Outstanding·Apr 2026
• El apartamento es un loft increíble, muy muy espacioso, de esos que no esperas encontrar
• Tiene piscina privada, algo que no había visto en ningún apartamento de este tipo — una auténtica sorpresa
• El trato a través de WhatsApp es excelente, siempre disponibles para lo que necesitas
• Totalmente recomendable, sin ninguna duda
• La gestión es completamente online, sin atención presencial, lo cual puede no gustarle a todo el mundo
En resumen, si dudas como dudé yo, dale una oportunidad. El espacio habla por sí solo.
10 / 10Outstanding·Mar 2026
Localización céntrica y segura, estancias amplias y cómodas, mobiliario y diseño muy bueno. También me ha encantado la zona de piscina y billar.
Todo me ha gustado.
10 / 10Outstanding·Mar 2026
The loft is very well located, between Atocha and Retiro, just 5 minutes from the main train station. It’s a very spacious home, tastefully designed. The indoor pool is quite large, especially for being inside. The billiards/game area is perfect for spending time with friends. The kitchen is beautiful, although we didn’t end up using it. The accommodation is safe and peaceful, and the bedrooms offer a lot of privacy, especially the master bedroom. It also has a parking space, which is very useful in Madrid. I will definitely come back.
The living room is large and takes a bit of time to heat up, but it eventually becomes comfortable.
Parking is not specified as an available amenity at AmazINN Collection Retiro. For more information, we encourage you to contact the property about where to park.
Is there a pool at this apartment?
Yes, a swimming pool is available for use at AmazINN Collection Retiro. Enjoy the water!
Is AmazINN Collection Retiro pet friendly?
Unfortunately, this apartment is not pet-friendly. Try searching again and filter for "Pets Allowed"
What amenities are available at AmazINN Collection Retiro?
We found 7 amenities for this rental. This includes free wifi/internet, free parking, pool, non-smoking, and gym.
Top-tier experienceA high end property in this area
Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental
Includes essentialsFree WiFi/internet, Pool, Garden and more
About this apartment rental
Spacious Accommodations
Amenities
Free WiFi/internet
Free Parking
Pool
Non-smoking
Gym
WiFi/Internet
Garden
Map of Madrid
Ratings and reviews
7.7 / 10
Good(11 Ratings)
100% verified reviews
10 / 10Outstanding·Aug 2026
The property was everything and more - absolutely beautiful.
10 / 10Outstanding·Apr 2026
• El apartamento es un loft increíble, muy muy espacioso, de esos que no esperas encontrar
• Tiene piscina privada, algo que no había visto en ningún apartamento de este tipo — una auténtica sorpresa
• El trato a través de WhatsApp es excelente, siempre disponibles para lo que necesitas
• Totalmente recomendable, sin ninguna duda
• La gestión es completamente online, sin atención presencial, lo cual puede no gustarle a todo el mundo
En resumen, si dudas como dudé yo, dale una oportunidad. El espacio habla por sí solo.
10 / 10Outstanding·Mar 2026
Localización céntrica y segura, estancias amplias y cómodas, mobiliario y diseño muy bueno. También me ha encantado la zona de piscina y billar.
Todo me ha gustado.
10 / 10Outstanding·Mar 2026
The loft is very well located, between Atocha and Retiro, just 5 minutes from the main train station. It’s a very spacious home, tastefully designed. The indoor pool is quite large, especially for being inside. The billiards/game area is perfect for spending time with friends. The kitchen is beautiful, although we didn’t end up using it. The accommodation is safe and peaceful, and the bedrooms offer a lot of privacy, especially the master bedroom. It also has a parking space, which is very useful in Madrid. I will definitely come back.
The living room is large and takes a bit of time to heat up, but it eventually becomes comfortable.
$$$$
7.7Good
(11 Ratings)
"The property was everything and more - absolutely beautiful."
Top-tier experienceA high end property in this area
Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental
Includes essentialsFree WiFi/internet, Pool, Garden and more
Map of Madrid
About this apartment rental
Spacious Accommodations
Amenities
Free WiFi/internet
Free Parking
Pool
Non-smoking
Gym
WiFi/Internet
Garden
FAQs
Is parking included with this apartment?
Parking is not specified as an available amenity at AmazINN Collection Retiro. For more information, we encourage you to contact the property about where to park.
Is there a pool at this apartment?
Yes, a swimming pool is available for use at AmazINN Collection Retiro. Enjoy the water!
Is AmazINN Collection Retiro pet friendly?
Unfortunately, this apartment is not pet-friendly. Try searching again and filter for "Pets Allowed"
What amenities are available at AmazINN Collection Retiro?
We found 7 amenities for this rental. This includes free wifi/internet, free parking, pool, non-smoking, and gym.
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