Top-tier experienceA high end property in this area
Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental
Enhanced cleaningExtra health and hygiene measures to ensure your safety
Location
Reviews
5 / 10
Disappointing
Apartment itself is lovely.
Instructions about apt were non-existent, unclear or just plain incorrect.
Only 2 towels for a 4 day stay. Only 1 tea towel.
Only 4 coffee pods for 2 people for 4 days and they were cheap knockoffs, not Nespresso.
Too much paper work to fill out online.
Power goes out if you plug in the kettle. Had to figure out how to restore power ourselves. Instructions were incorrect.
Several requests from Wonderful Italy to deal with garbage but we could never get an answer on what to do with it!
Overall impression is that it's being managed very poorly.
4 / 10
Has great potential, but mismanagement and chaos made for a disappointing and overpriced stay
The location of the apartment was amazing - only a few metres from the Villa Melzi Garden which is a highlight of Bellagio. The apartment itself is very pretty - especially the garden courtyard.
Where do we begin...
The stay was extremely disappointing. One of the two showers was completely broken and unusable for our entire 6-night stay, meaning our family had to share one bathroom despite paying for two. The remaining shower that did work constantly overflowed onto the bathroom floor which swelled and warped the wooden floor.
We requested a cot months in advance (as offered on the listing) and followed up several times, but only on day 3 of our stay were we told they would not be providing one, leaving our 10 month-old baby without a safe place to sleep for the whole week.
Communication with the host was terrible. Most messages were ignored (chasing up the cot, questions about facilities etc.) and when a maintenance person turned up (without notice) they couldn't even fix anything.
While there was a surface-level cleanliness to the apartment, many items were not clean or properly maintained. For example: dirty dishes and glassware, food left on the oven tray, a stained dishmat which was unhygienic to use, a broken kitchen bin lid that had to be manually touched to open - gross.
The WiFi was extremely weak - even general phone use proved difficult.
There was a further lack of facilities to maintain a reasonable living standard: no dustpan or broom, no tea-towel (although was provided by the maintenance person on day 4 upon request), only one bath towel each for a 7-day stay (the flooding bathroom meant most of these were constantly soaked), an iron with no ironing board, just to name a few.
To top it all off, the kitchen supplies were laughable. The 'tea jar' was filled with a random assortment of restaurant sachets (sugar, salt, balsamic vinegar - yet only 2 teabags), the oil bottle was empty, and the pepper shaker was bizarrely filled with juniper berries (???).
We have addressed these concerns with property management, and are still consistently ignored. This is just not good enough and below the standard of Booking.com.
7 / 10
Elisa
The location was really nice even though you had to climb steep hills going back and forth to the center of Bellagio. This was not problem for us. The yard was really nice (upstairs neighbors used it however as a passage way to their apartment). Kitchen was well equipped.
On the first evening we noticed that the other shower overflows and the whole bathroom gets wet if you use it. Additionally, the bathroom floor is made of wood so it can not handle the water and it was very uneven. We did not use this shower after the first evening not to cause more damage. So we only had one shower in use for the whole week. Then after a couple of days, both AC devices broke. They did not work with the cooling setting. It was only possible to use them as fans. We told the staff about this, they asked us to turn off and on the electricity, which did not work and then they didn't answer us anything. So in July, we had to live without AC because nobody came to fix them. Luckily, the apartment was not in direct sunlight and it did not get too hot for us.
1 / 10
Inaccurate property description and the worst customer service form Wonderful Italy!
It was in a nice location.
The pictures of the property - particularly the garden - did not represent reality. The garden was overgrown and grass was missing in places. Not well looked after - the sunbeds were ripped. The wi fi did not work properly for the whole of our stay despite the property being flagged for remote working. The AC did not work properly out whole stay.. The local rep for Wonderful Italy was rude and intimidating.
Dass man nicht vorfahren kann zum ausladen von Gepäck. Kein Mikrowelle und keine Waschmaschine.
7 / 10Good·Sep 2025
Lokalizacja obiektu
Duża powierzchnia mieszkania, w tym dwie łazienki
Udogodnienia, typu ekspres do kawy, żelazko, deska do prasowania, dwie suszarki
Brak kontaktu z gospodarzem, brak odpowiedzi na przesyłane wiadomości
Problem z odbiorem kluczy ze skrzynki - klucze zostały zostawione w innej skrytce niż wskazana plus podano nieprawidłowy kod
Brak papieru toaletowego (dwie rolki na 4 osoby, 5 dni)
Czystość pozostawiała sporo do życzenia
7 / 10Good·Jul 2025
The location was really nice even though you had to climb steep hills going back and forth to the center of Bellagio. This was not problem for us. The yard was really nice (upstairs neighbors used it however as a passage way to their apartment). Kitchen was well equipped.
On the first evening we noticed that the other shower overflows and the whole bathroom gets wet if you use it. Additionally, the bathroom floor is made of wood so it can not handle the water and it was very uneven. We did not use this shower after the first evening not to cause more damage. So we only had one shower in use for the whole week. Then after a couple of days, both AC devices broke. They did not work with the cooling setting. It was only possible to use them as fans. We told the staff about this, they asked us to turn off and on the electricity, which did not work and then they didn't answer us anything. So in July, we had to live without AC because nobody came to fix them. Luckily, the apartment was not in direct sunlight and it did not get too hot for us.
5 / 10·Oct 2025
Apartment itself is lovely.
Instructions about apt were non-existent, unclear or just plain incorrect.
Only 2 towels for a 4 day stay. Only 1 tea towel.
Only 4 coffee pods for 2 people for 4 days and they were cheap knockoffs, not Nespresso.
Too much paper work to fill out online.
Power goes out if you plug in the kettle. Had to figure out how to restore power ourselves. Instructions were incorrect.
Several requests from Wonderful Italy to deal with garbage but we could never get an answer on what to do with it!
Overall impression is that it's being managed very poorly.
Does this property follow enhanced cleaning procedures?
Yes, this apartment has implemented enhanced cleaning procedures and processes to keep you healthy and safe.
Is parking included with this apartment?
Parking is not specified as an available amenity at Loppia Secret Garden by Wonderful Italy. For more information, we encourage you to contact the property about where to park.
Is there a pool at this apartment?
We didn’t find pool listed as an amenity for this apartment. It may be worth double checking if a pool is important for your stay.
Is Loppia Secret Garden by Wonderful Italy pet friendly?
Unfortunately, this apartment is not pet-friendly. Try searching again and filter for "Pets Allowed"
What amenities are available at Loppia Secret Garden by Wonderful Italy?
We found 8 amenities for this rental. This includes free wifi/internet, air conditioning, non-smoking, heating, and wifi/internet.
Top-tier experienceA high end property in this area
Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental
Enhanced cleaningExtra health and hygiene measures to ensure your safety
About this apartment rental
Spacious Accommodations
Amenities
Free WiFi/internet
Air conditioning
Non-smoking
Heating
WiFi/Internet
Garden
Fire extinguisher
Cleaning products
Map of Bellagio
Ratings and reviews
7.6 / 10
Good(18 Ratings)
100% verified reviews
10 / 10Outstanding·Jul 2026
Die Lage, Garten und die große Zimmer
Dass man nicht vorfahren kann zum ausladen von Gepäck. Kein Mikrowelle und keine Waschmaschine.
7 / 10Good·Sep 2025
Lokalizacja obiektu
Duża powierzchnia mieszkania, w tym dwie łazienki
Udogodnienia, typu ekspres do kawy, żelazko, deska do prasowania, dwie suszarki
Brak kontaktu z gospodarzem, brak odpowiedzi na przesyłane wiadomości
Problem z odbiorem kluczy ze skrzynki - klucze zostały zostawione w innej skrytce niż wskazana plus podano nieprawidłowy kod
Brak papieru toaletowego (dwie rolki na 4 osoby, 5 dni)
Czystość pozostawiała sporo do życzenia
7 / 10Good·Jul 2025
The location was really nice even though you had to climb steep hills going back and forth to the center of Bellagio. This was not problem for us. The yard was really nice (upstairs neighbors used it however as a passage way to their apartment). Kitchen was well equipped.
On the first evening we noticed that the other shower overflows and the whole bathroom gets wet if you use it. Additionally, the bathroom floor is made of wood so it can not handle the water and it was very uneven. We did not use this shower after the first evening not to cause more damage. So we only had one shower in use for the whole week. Then after a couple of days, both AC devices broke. They did not work with the cooling setting. It was only possible to use them as fans. We told the staff about this, they asked us to turn off and on the electricity, which did not work and then they didn't answer us anything. So in July, we had to live without AC because nobody came to fix them. Luckily, the apartment was not in direct sunlight and it did not get too hot for us.
5 / 10·Oct 2025
Apartment itself is lovely.
Instructions about apt were non-existent, unclear or just plain incorrect.
Only 2 towels for a 4 day stay. Only 1 tea towel.
Only 4 coffee pods for 2 people for 4 days and they were cheap knockoffs, not Nespresso.
Too much paper work to fill out online.
Power goes out if you plug in the kettle. Had to figure out how to restore power ourselves. Instructions were incorrect.
Several requests from Wonderful Italy to deal with garbage but we could never get an answer on what to do with it!
Overall impression is that it's being managed very poorly.
$$$$
7.6Good
(18 Ratings)
"We loved the green area and how it was set up for enjoyment."
Top-tier experienceA high end property in this area
Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental
Enhanced cleaningExtra health and hygiene measures to ensure your safety
Map of Bellagio
About this apartment rental
Spacious Accommodations
Amenities
Free WiFi/internet
Air conditioning
Non-smoking
Heating
WiFi/Internet
Garden
Fire extinguisher
Cleaning products
FAQs
Does this property follow enhanced cleaning procedures?
Yes, this apartment has implemented enhanced cleaning procedures and processes to keep you healthy and safe.
Is parking included with this apartment?
Parking is not specified as an available amenity at Loppia Secret Garden by Wonderful Italy. For more information, we encourage you to contact the property about where to park.
Is there a pool at this apartment?
We didn’t find pool listed as an amenity for this apartment. It may be worth double checking if a pool is important for your stay.
Is Loppia Secret Garden by Wonderful Italy pet friendly?
Unfortunately, this apartment is not pet-friendly. Try searching again and filter for "Pets Allowed"
What amenities are available at Loppia Secret Garden by Wonderful Italy?
We found 8 amenities for this rental. This includes free wifi/internet, air conditioning, non-smoking, heating, and wifi/internet.
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