Well priced for this locationPriced under area average
Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental
Includes essentialsAir conditioning, Pool and more
Location
Reviews
1 / 10
Avoid at all costs, literally.
Nothing, and nothing could make up for the condition of the accommodation or the way our complaint was handled.
Absolutely disgusted with both the cleanliness of this property and the response to our complaint. The word “Premium” sets an expectation that our experience fell embarrassingly short of.
We documented the condition with photographs, raised our concerns about mould and left the accomodation at 11PM at night. When we were later advised by booking.com to return our keys on the day of check out, the room still had not been cleaned. Finding the accommodation in that state was bad enough; seeing it remain that way after we had complained was infuriating.
After all the distress and back-and-forth, which was not with the property, it was between us and booking.com, they finally got a hold of Colin OVER 24hours later and he offered a mere 10% refund. We considered that insulting and completely inadequate given our experience.
Guests should not have to spend their time chasing a resolution over something as bare minimum as a clean and non hazardous accommodation. Colin, the handling of this situation left us feeling dismissed, frustrated and deeply disappointed. You need to do better, your customer care is pathetic just as your ability to answer any of our 20 plus phone calls was.
I would not book this property again or recommend it to anyone. I am sharing our photographs so prospective guests can judge the conditions for themselves.
1 / 10
Never again
Leaving
The place was disgusting. There was an ant colony in the kitchen. The whole place stunk and was covered in dust, and just looked dirty. It doesnt look like it’s had a proper clean. Mould on the bedroom windows. Bedding wasn’t washed, was stained and appeared to have body/pubic hair throughout.
I left after an hour and tried contacting them for a refund and they just wouldn’t respond or answer. Cowards, who hopefully will get found out and have this accommodation revoked.
8 / 10
Great room shame about the staff
the room was spacious and there were many facilities on the grounds including a spa, pool and gym which were really useful!
The woman that worked there was not accommodating and made us feel really uncomfortable. we arrived early and sat on some chairs by the pool with our cases and all she did was quiz us on who let us through the gate and made us leave to go and get the key even though i explained 3 times that we couldn’t check in until 2. I then had another encounter with her a few days later whereby i arrived at the gym 30 minutes before it opened due to having to check out at 10am and again she was extremely rude and condescending. She has no customer service skills.
5 / 10
it was a good area, needs professional cleaners, and needs a new bed
the location of the place was amazing, across from sky point! walk to the beach! had two pools and two spas
we did not like the fact that when we got there, the room was dirty. muddy foot prints across the floor, hairball in the shower, and dust. the place was cleaned extremely poorly.
another massive factor was while we were sleeping, the bed collapsed under us. the bed has flimsy slats that need to be changed as you can see that they are not holding the wood
the room was spacious and there were many facilities on the grounds including a spa, pool and gym which were really useful!
The woman that worked there was not accommodating and made us feel really uncomfortable. we arrived early and sat on some chairs by the pool with our cases and all she did was quiz us on who let us through the gate and made us leave to go and get the key even though i explained 3 times that we couldn’t check in until 2. I then had another encounter with her a few days later whereby i arrived at the gym 30 minutes before it opened due to having to check out at 10am and again she was extremely rude and condescending. She has no customer service skills.
9 / 10Outstanding·Sep 2025
Great location and very comfortable apartment.
8 / 10Excellent·Jul 2025
Great location, comfortable, great facilities onsite, bbq area, indoor pool, gym, sauna
Problems getting ceramic cooktop to turn on, needs a dishwasher
5 / 10·Apr 2026
the location of the place was amazing, across from sky point! walk to the beach! had two pools and two spas
we did not like the fact that when we got there, the room was dirty. muddy foot prints across the floor, hairball in the shower, and dust. the place was cleaned extremely poorly.
another massive factor was while we were sleeping, the bed collapsed under us. the bed has flimsy slats that need to be changed as you can see that they are not holding the wood
Parking is not specified as an available amenity at 24 24 Hamilton Avenue by Gold Coast Premium. For more information, we encourage you to contact the property about where to park.
Is there a pool at this apartment?
Yes, a swimming pool is available for use at 24 24 Hamilton Avenue by Gold Coast Premium. Enjoy the water!
Is 24 24 Hamilton Avenue by Gold Coast Premium pet friendly?
Unfortunately, this apartment is not pet-friendly. Try searching again and filter for "Pets Allowed"
What amenities are available at 24 24 Hamilton Avenue by Gold Coast Premium?
We found 4 amenities for this rental. This includes free parking, air conditioning, pool, and non-smoking.
"For the price we paid, this place definitely exceeded expectations. Considering there was a big event in GC it was really hard to try and find somewhere that weren’t gauging. Would 100% recommend and..."
Well priced for this locationPriced under area average
Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental
Includes essentialsAir conditioning, Pool and more
About this apartment rental
Prime City Center Location
Amenities
Free Parking
Air conditioning
Pool
Non-smoking
Map of Surfers Paradise
Ratings and reviews
5.5 / 10
(55 Ratings)
100% verified reviews
8 / 10Excellent·May 2026
the room was spacious and there were many facilities on the grounds including a spa, pool and gym which were really useful!
The woman that worked there was not accommodating and made us feel really uncomfortable. we arrived early and sat on some chairs by the pool with our cases and all she did was quiz us on who let us through the gate and made us leave to go and get the key even though i explained 3 times that we couldn’t check in until 2. I then had another encounter with her a few days later whereby i arrived at the gym 30 minutes before it opened due to having to check out at 10am and again she was extremely rude and condescending. She has no customer service skills.
9 / 10Outstanding·Sep 2025
Great location and very comfortable apartment.
8 / 10Excellent·Jul 2025
Great location, comfortable, great facilities onsite, bbq area, indoor pool, gym, sauna
Problems getting ceramic cooktop to turn on, needs a dishwasher
5 / 10·Apr 2026
the location of the place was amazing, across from sky point! walk to the beach! had two pools and two spas
we did not like the fact that when we got there, the room was dirty. muddy foot prints across the floor, hairball in the shower, and dust. the place was cleaned extremely poorly.
another massive factor was while we were sleeping, the bed collapsed under us. the bed has flimsy slats that need to be changed as you can see that they are not holding the wood
$$$$
5.5
(55 Ratings)
"For the price we paid, this place definitely exceeded expectations. Considering there was a big event in GC it was really hard to try and find somewhere that weren’t gauging. Would 100% recommend and..."
Well priced for this locationPriced under area average
Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental
Includes essentialsAir conditioning, Pool and more
Map of Surfers Paradise
About this apartment rental
Prime City Center Location
Amenities
Free Parking
Air conditioning
Pool
Non-smoking
FAQs
Is parking included with this apartment?
Parking is not specified as an available amenity at 24 24 Hamilton Avenue by Gold Coast Premium. For more information, we encourage you to contact the property about where to park.
Is there a pool at this apartment?
Yes, a swimming pool is available for use at 24 24 Hamilton Avenue by Gold Coast Premium. Enjoy the water!
Is 24 24 Hamilton Avenue by Gold Coast Premium pet friendly?
Unfortunately, this apartment is not pet-friendly. Try searching again and filter for "Pets Allowed"
What amenities are available at 24 24 Hamilton Avenue by Gold Coast Premium?
We found 4 amenities for this rental. This includes free parking, air conditioning, pool, and non-smoking.
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