Harrah's Cherokee Casino Resort - A Caesars Rewards Destination

The stream beside the facility and the foilage color.

Length of check in was horrible. Walking distance to room was exhausting especially when you have to go back to the desk because your key card wouldn’t work the elevators.

Clean facility , Service at breakfast , super Valet service

The early check in cost

Clean

Car parking

Staff were friendly. Room was clean. Nice facility

We booked a non-smoking room more than a week in advance for a Thursday night. Upon arrival, we were informed that the hotel did not have a non-smoking room available. Since my wife has asthma, a smoking room was not an acceptable option for us. After speaking with the manager, we were initially told we would have to pay an additional $60 for a non-smoking room. I stood firm, as we had already booked our room well in advance, and it was a Thursday night when the hotel did not appear to be anywhere near full capacity. Being asked to pay extra for a room that should have been available based on our original reservation seemed unreasonable and out of the ordinary. Fortunately, after further discussion, the manager offered us a non-smoking room as a one-time courtesy. I appreciate that the manager ultimately worked with us to resolve the situation, and our stay was good overall. However, I believe the hotel should do a better job of honoring reservations and accommodating guests’ needs without attempting to charge additional fees for something that was booked in advance.