Guests love it hereGuests give this property a top rating
Well priced for this locationPriced under area average
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Location
Reviews
1 / 10
Not happy
The location was close to the city centre but horrible condition had wet towels
I am writing to submit a formal complaint regarding my stay at chic & cosy appart au centre ville 100% equipe , booking number - 5419259340. Address-Résidence Nour 5 bloc D1 4eme etg appt 31
Although we remained for the full night due to having no immediate alternative accommodation available, the conditions were very unhygienic, unsafe, and distressing that we avoided using the property as much as possible. The experience was unacceptable and the accommodation was clearly unfit for occupancy.
The property was not as advertised and presented serious hygiene, safety, and maintenance issues, including but not limited to:
Hygiene and cleanliness issues:
• Extremely dirty and unhygienic accommodation
• Wet, dirty, and black-stained towels
• Dirty and wet towels provided
• No soap or shower gel provided
• Used bed sheets found outside
• Stains on the sofa
• G-string underwear found under the bed
.no toilet paper had to request it on arrival
Safety and maintenance issues:
• Bathroom door handle loose
• Electrical plugs near the door not working
• Front door extremely noisy, creaking and banging throughout the night, causing sleep disturbance and raising safety concerns
Amenities and listing misrepresentation:
• WiFi not working at the start and extremely slow afterward
• No blankets provided
• Remote control missing batteries (found scattered separately)
• Listing stated the property could sleep 4 guests; this was not possible and guests were forced to share a bed
These issues represent serious hygiene violations, safety risks, and clear misrepresentation of the accommodation. I have photo and video evidence of all the above issues, which I have attached for your review.
Due to the severity of these conditions, the stay caused significant discomfort and distress. Remaining in the accommodation was not a matter of choice, but of necessity due to lack of immediate alternatives. Under these circumstances, I am requesting a full refund for this...
10 / 10
Nice and cozy
Overall good stay. Host is nice and responsive. Central area.
7 / 10
Nice but areas need improvement
The apartment was smart and nicely fitted out. The tv was large with youtube etc. Nice kitchen. Very Private. Otmane was very helpful in getting TV and wifi working.
I did not like having to ask permission more or less from the security staff outside to get in and out the apartments front security door. The entrance and lift was shabby and not kept clean. I also did not like, upon arrival albeit earlier than 15.00 to wait for apartment to be cleaned and made ready.
10 / 10
Excellent experience staying in this apartment. Value for money
Good location, 5 minutes walking distance to train station, 10 minutes walking to CTM bus station, also a few bus lines directly to madina - old town.
Clean and tide.
Kind and friendly host.
Responsive host when guest requests assistance
La localisation , la sécurité , la gentillesse du personnel et l’équipement complet dans l’appartement . Il y a des terrasses pour déjeuner juste en bas
Rien à signaler
9 / 10Outstanding·Jan 2026
L’emplacement et l’hôte réactif
10 / 10Outstanding·Dec 2025
Overall good stay. Host is nice and responsive. Central area.
10 / 10Outstanding·Oct 2025
Boendet var väldigt fräscht och rent, allt man behövde fanns tillgängligt. Boende värden var väldigt trevlig och hjälpsam. Han välkomnade oss jättebra och fanns alltid tillgänglig om vi behövde något. Rekommenderar starkt!
Does this property follow enhanced cleaning procedures?
Yes, this apartment has implemented enhanced cleaning procedures and processes to keep you healthy and safe.
Is parking included with this apartment?
Parking is not specified as an available amenity at Chic & Cosy Appart au Centre Ville - 100 % Équipé. For more information, we encourage you to contact the property about where to park.
Is there a pool at this apartment?
Yes, a swimming pool is available for use at Chic & Cosy Appart au Centre Ville - 100 % Équipé. Enjoy the water!
Is Chic & Cosy Appart au Centre Ville - 100 % Équipé pet friendly?
Unfortunately, this apartment is not pet-friendly. Try searching again and filter for "Pets Allowed"
What amenities are available at Chic & Cosy Appart au Centre Ville - 100 % Équipé?
We found 10 amenities for this rental. This includes free wifi/internet, free parking, air conditioning, pool, and non-smoking.
Guests love it hereGuests give this property a top rating
Well priced for this locationPriced under area average
Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental
About this apartment rental
Modern Comforts
Amenities
Free WiFi/internet
Free Parking
Air conditioning
Pool
Non-smoking
Balcony/Terrace
WiFi/Internet
Family friendly
Accessible by lift
Cleaning products
Map of Marrakesh
Ratings and reviews
8.6 / 10
Excellent(49 Ratings)
100% verified reviews
10 / 10Outstanding·Jun 2026
La localisation , la sécurité , la gentillesse du personnel et l’équipement complet dans l’appartement . Il y a des terrasses pour déjeuner juste en bas
Rien à signaler
9 / 10Outstanding·Jan 2026
L’emplacement et l’hôte réactif
10 / 10Outstanding·Dec 2025
Overall good stay. Host is nice and responsive. Central area.
10 / 10Outstanding·Oct 2025
Boendet var väldigt fräscht och rent, allt man behövde fanns tillgängligt. Boende värden var väldigt trevlig och hjälpsam. Han välkomnade oss jättebra och fanns alltid tillgänglig om vi behövde något. Rekommenderar starkt!
Saknade ingenting, allt var jättebra!
$$$$
Top rated by guests
8.6Excellent
(49 Ratings)
"Overall good stay. Host is nice and responsive. Central area."
Guests love it hereGuests give this property a top rating
Well priced for this locationPriced under area average
Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental
Map of Marrakesh
About this apartment rental
Modern Comforts
Amenities
Free WiFi/internet
Free Parking
Air conditioning
Pool
Non-smoking
Balcony/Terrace
WiFi/Internet
Family friendly
Accessible by lift
Cleaning products
FAQs
Does this property follow enhanced cleaning procedures?
Yes, this apartment has implemented enhanced cleaning procedures and processes to keep you healthy and safe.
Is parking included with this apartment?
Parking is not specified as an available amenity at Chic & Cosy Appart au Centre Ville - 100 % Équipé. For more information, we encourage you to contact the property about where to park.
Is there a pool at this apartment?
Yes, a swimming pool is available for use at Chic & Cosy Appart au Centre Ville - 100 % Équipé. Enjoy the water!
Is Chic & Cosy Appart au Centre Ville - 100 % Équipé pet friendly?
Unfortunately, this apartment is not pet-friendly. Try searching again and filter for "Pets Allowed"
What amenities are available at Chic & Cosy Appart au Centre Ville - 100 % Équipé?
We found 10 amenities for this rental. This includes free wifi/internet, free parking, air conditioning, pool, and non-smoking.
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