This property listing is severely misrepresented—book with caution. During our four-night stay, we encountered multiple serious issues that directly contradicted the listing description.
No Hot Water: The property had no hot water throughout our entire stay.
Poorly maintained: main bedroom door handle was missing, making it impossible to open from outside once closed. On our first night, I was forced to sleep in the second bedroom after my partner inadvertently locked himself in the main bedroom and couldn't get out.
Kitchen & Appliances:
While the kitchen appeared spacious in photos, it was poorly equipped and dysfunctional. We found no kettle, coffee maker, or basic cooking utensils—only forks, knives, spoons, and a blunt cutting knife, plus a bottle opener. The induction stove performed poorly, and the oven appeared broken. The outdoor BBQ was unsafe: heavily rusted, poorly maintained, and uncleaned before arrival.
Host's Responses to Our Concerns:
When we reported these issues, the host responded with dismissal and accusations rather than assistance. Their messages included:
"The accommodation is in perfect condition. I've already realised that you have bad intentions. We do not offer refunds."
"I hope they don't ruin the house; if they do, I'll be forced to get involved with the authorities... WE DON'T REFUND MONEY"
Rather than investigating or addressing legitimate safety and comfort concerns, the owner blamed guests for having "bad intentions" and denied that any problems existed. This demonstrates an unwillingness to maintain basic standards or cooperate with guests.
Overall Assessment:
The property is poorly maintained, located in an inconvenient area for accessing the city centre, and significantly overpriced for what is actually provided. The listing photos don't reflect the property's true condition. The host's hostile & dismissive responses made this experience unacceptable
3 / 10
Disappointed!!
Nothing.. the master bed and sofa and the dining chairs were all sunk and stained.. bathrooms had a stench and barbecue was dirty causing flies..
No extra toilet roll was provided and the ones placed were half so kind of used. How can one provide such a place for such high price. Booking com should also get the property before advertising them as highly rated.
10 / 10
amazing and relaxing, definitely book again
everything
10 / 10
Excellent
They are thoughtful and kept the house really good.
They are thoughtful and kept the house really good.
5 / 10·Jul 2025
Lage mitten in der Innenstadt
Ich habe zu einen reduzierten Preis gebucht von daher ok. Aber einiges in der Unterkunft ist nicht funktionsfähig und in die schränke möchte man auch nicht schauen da is klebriger dreck drin. Die Kommunikation, auf Fragen die man beantwortet gibt es kein Danke keine Rückmeldung.
Und! Rechts Riesen Baustelle mit Wände rausreissen und links Hunde die ununterbrochen bellen.
Does this property follow enhanced cleaning procedures?
Yes, this house has implemented enhanced cleaning procedures and processes to keep you healthy and safe.
Is parking included with this house?
Parking is not specified as an available amenity at Casa em Lisboa. For more information, we encourage you to contact the property about where to park.
Is there a pool at this house?
We didn’t find pool listed as an amenity for this house. It may be worth double checking if a pool is important for your stay.
Is Casa em Lisboa pet friendly?
Yes! This house is pet-friendly. For more information, we recommend contacting the booking provider about animal policies.
What amenities are available at Casa em Lisboa?
We found 15 amenities for this rental. This includes free wifi/internet, free parking, air conditioning, non-smoking, and pets allowed.
Great for petsBring all your friends and family, even the furry ones
Well priced for this locationPriced under area average
Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental
About this house rental
Spacious Accommodations
Amenities
Free WiFi/internet
Free Parking
Air conditioning
Non-smoking
Pets allowed
Heating
Balcony/Terrace
WiFi/Internet
Garden
Accessible Parking
Outdoor Cooking
Family friendly
Contactless check-in/out
Fire extinguisher
Cleaning products
Map of Lisbon
Ratings and reviews
5.7 / 10
(47 Ratings)
100% verified reviews
10 / 10Outstanding·Jan 2026
Adorei a casa, muito confortável e acolhedora
10 / 10Outstanding·Jun 2023
everything
10 / 10Outstanding·Jun 2023
They are thoughtful and kept the house really good.
5 / 10·Jul 2025
Lage mitten in der Innenstadt
Ich habe zu einen reduzierten Preis gebucht von daher ok. Aber einiges in der Unterkunft ist nicht funktionsfähig und in die schränke möchte man auch nicht schauen da is klebriger dreck drin. Die Kommunikation, auf Fragen die man beantwortet gibt es kein Danke keine Rückmeldung.
Und! Rechts Riesen Baustelle mit Wände rausreissen und links Hunde die ununterbrochen bellen.
Great for petsBring all your friends and family, even the furry ones
Well priced for this locationPriced under area average
Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental
Map of Lisbon
About this house rental
Spacious Accommodations
Amenities
Free WiFi/internet
Free Parking
Air conditioning
Non-smoking
Pets allowed
Heating
Balcony/Terrace
WiFi/Internet
Garden
Accessible Parking
Outdoor Cooking
Family friendly
Contactless check-in/out
Fire extinguisher
Cleaning products
FAQs
Does this property follow enhanced cleaning procedures?
Yes, this house has implemented enhanced cleaning procedures and processes to keep you healthy and safe.
Is parking included with this house?
Parking is not specified as an available amenity at Casa em Lisboa. For more information, we encourage you to contact the property about where to park.
Is there a pool at this house?
We didn’t find pool listed as an amenity for this house. It may be worth double checking if a pool is important for your stay.
Is Casa em Lisboa pet friendly?
Yes! This house is pet-friendly. For more information, we recommend contacting the booking provider about animal policies.
What amenities are available at Casa em Lisboa?
We found 15 amenities for this rental. This includes free wifi/internet, free parking, air conditioning, non-smoking, and pets allowed.
Free WiFi/internet · Air conditioning · Balcony/Terrace
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