Great price for your budgetOne of the lowest cost properties in the area
Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental
Enhanced cleaningExtra health and hygiene measures to ensure your safety
Location
Reviews
1 / 10
Dear Sir/Madam, I am writing to formally complain about the accommodation I booked, as I consider the property to b
Dear Sir/Madam,
I am writing to formally complain about the accommodation I booked, as I consider the property to be unacceptable and potentially unsafe for overnight accommodation.
Upon our arrival, my partner and I immediately noticed that a wall shelf had fallen out of the wall. More seriously, the bed was extremely unstable. After inspecting it more closely, we noticed that there were visible repairs to the sides of the bed frame, suggesting that it had previously been broken.
We therefore decided that, for our own safety, we would remove the mattress and sleep on the floor instead. However, after removing the mattress, we discovered that the bed frame was in fact extensively broken and clearly not in a condition that should be used for sleeping.
Neither my partner nor I are overweight, yet the bed was still in such poor condition that we considered it unsafe to use. A bed in this condition could potentially collapse and cause serious injury.
There was also another serious concern: we noticed what appeared to be gas/refrigerant fumes or a gas leak coming from the refrigerator compressor. This raised an additional safety and health concern. At approximately 2:00 a.m., I reached the point where I felt that the situation was simply unacceptable and inhumane.
I cannot accept being charged for accommodation where my partner and I are expected to sleep on the floor because the bed is broken, while also potentially being exposed to harmful fumes or substances.
For these reasons, we decided that the accommodation was not suitable for us and we had to find alternative accommodation elsewhere.
I would therefore like you to explain how you intend to resolve this situation. I believe we should not be charged for accommodation that was not reasonably safe or suitable for overnight use, and I request an appropriate refund for the booking.
Dear Sir/Madam,
I am writing to formally complain about the accommodation I booked, as I consider the property to be unacceptable and potentially unsafe for overnight accommodation.
Upon our arrival, my partner and I immediately noticed that a wall shelf had fallen out of the wall. More seriously, the bed was extremely unstable. After inspecting it more closely, we noticed that there were visible repairs to the sides of the bed frame, suggesting that it had previously been broken.
We therefore decided that, for our own safety, we would remove the mattress and sleep on the floor instead. However, after removing the mattress, we discovered that the bed frame was in fact extensively broken and clearly not in a condition that should be used for sleeping.
Neither my partner nor I are overweight, yet the bed was still in such poor condition that we considered it unsafe to use. A bed in this condition could potentially collapse and cause serious injury.
There was also another serious concern: we noticed what appeared to be gas/refrigerant fumes or a gas leak coming from the refrigerator compressor. This raised an additional safety and health concern. At approximately 2:00 a.m., I reached the point where I felt that the situation was simply unacceptable and inhumane.
I cannot accept being charged for accommodation where my partner and I are expected to sleep on the floor because the bed is broken, while also potentially being exposed to harmful fumes or substances.
For these reasons, we decided that the accommodation was not suitable for us and we had to find alternative accommodation elsewhere.
I would therefore like you to explain how you intend to resolve this situation. I believe we should not be charged for accommodation that was not reasonably safe or suitable for overnight use, and I request an appropriate refund for the booking.
1 / 10
Avoid this scam
Nothing
Scam option. Forces you into 300€ credit card hold through dodgy third party site or 30€ extra fee. Host is unavailable to reach.
1 / 10
Terrible experience
Nothing, the bed terrible and the bathroom uncomfortable.
The room was not clean and the staff not friendly.
Position very far from the downtown and not safety
La poussière, la literie qui bouge énormément.
Une fois payer, une caution de 300 euros est demandée pour avoir accès au logement (je trouve ça logique bien evidemment)mais ce n’est pas indiqué à la réservation.
Hôte quasiment injoignable et la caution qui ne m’est toujours pas restituée (3jours)
8 / 10Excellent·Aug 2026
Idéalement, situé proche du centre logement est très bien équipé le ciel nuageux est un plus seul petit bémol, les flash blancs ne peuvent pas s’arrêter sans couper à l’interrupteur
La propreté de la literie et le lit qui bouge énormément
7 / 10Good·May 2026
Déco atypique.
Au dernier moment avant de récupérer le code de la boîte à clefs, on doit verser une caution de 300€ ou payer 30€ à fond perdu pour obtenir la clef. Cette caution devrait être demandée à la réservation et non en condition pour avoir la clef. Très peu explicite dans l’annonce (aucun montant annoncé et procédure non expliquée)Sejour pro donc si j’avais su avant, je n’aurais pas réservé à cet endroit.
5 / 10·Jul 2026
la décoration
pleins de choses étaient abimées/cassées.
nous avons été en période de forte chaleur et il n’y avait même pas un petit ventilateur à 15€ de chez action.
par ailleurs, après la réservation on nous oblige à payer une caution de 300€ (sans quoi ils ne donnent pas les instructions pour entrer) ou 30€ non remboursable pour que nous soyons « tranquille », ce qui est plus une arnaque qu’autre chose finalement.
et enfin l’absence complète de réactivité des proprio. 1h avant notre arrivée ils répondaient rapidement (et bien vaguement) concernant le payement que nous avions à faire et une fois que nous avons payé la caution ils n’ont plus répondu à aucun appel ni message que nous avons envoyé.
Does this property follow enhanced cleaning procedures?
Yes, this apartment has implemented enhanced cleaning procedures and processes to keep you healthy and safe.
Is parking included with this apartment?
Parking is not specified as an available amenity at Harry Potter - Dans la peau d'un sorcier - 168. For more information, we encourage you to contact the property about where to park.
Is there a pool at this apartment?
We didn’t find pool listed as an amenity for this apartment. It may be worth double checking if a pool is important for your stay.
Is Harry Potter - Dans la peau d'un sorcier - 168 pet friendly?
Unfortunately, this apartment is not pet-friendly. Try searching again and filter for "Pets Allowed"
What amenities are available at Harry Potter - Dans la peau d'un sorcier - 168?
We found 8 amenities for this rental. This includes free wifi/internet, non-smoking, heating, wifi/internet, and key access.
Great price for your budgetOne of the lowest cost properties in the area
Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental
Enhanced cleaningExtra health and hygiene measures to ensure your safety
About this apartment rental
Comfortable Living Space
Amenities
Free WiFi/internet
Non-smoking
Heating
WiFi/Internet
Key access
Contactless check-in/out
Fire alarm
Cleaning products
Map of Rouen
Ratings and reviews
7 / 10
Good(79 Ratings)
100% verified reviews
8 / 10Excellent·Aug 2026
La décoration.
La poussière, la literie qui bouge énormément.
Une fois payer, une caution de 300 euros est demandée pour avoir accès au logement (je trouve ça logique bien evidemment)mais ce n’est pas indiqué à la réservation.
Hôte quasiment injoignable et la caution qui ne m’est toujours pas restituée (3jours)
8 / 10Excellent·Aug 2026
Idéalement, situé proche du centre logement est très bien équipé le ciel nuageux est un plus seul petit bémol, les flash blancs ne peuvent pas s’arrêter sans couper à l’interrupteur
La propreté de la literie et le lit qui bouge énormément
7 / 10Good·May 2026
Déco atypique.
Au dernier moment avant de récupérer le code de la boîte à clefs, on doit verser une caution de 300€ ou payer 30€ à fond perdu pour obtenir la clef. Cette caution devrait être demandée à la réservation et non en condition pour avoir la clef. Très peu explicite dans l’annonce (aucun montant annoncé et procédure non expliquée)Sejour pro donc si j’avais su avant, je n’aurais pas réservé à cet endroit.
5 / 10·Jul 2026
la décoration
pleins de choses étaient abimées/cassées.
nous avons été en période de forte chaleur et il n’y avait même pas un petit ventilateur à 15€ de chez action.
par ailleurs, après la réservation on nous oblige à payer une caution de 300€ (sans quoi ils ne donnent pas les instructions pour entrer) ou 30€ non remboursable pour que nous soyons « tranquille », ce qui est plus une arnaque qu’autre chose finalement.
et enfin l’absence complète de réactivité des proprio. 1h avant notre arrivée ils répondaient rapidement (et bien vaguement) concernant le payement que nous avions à faire et une fois que nous avons payé la caution ils n’ont plus répondu à aucun appel ni message que nous avons envoyé.
$$$$
7Good
(79 Ratings)
"Very, very clean! fun decor, nice shower, nice location."
Great price for your budgetOne of the lowest cost properties in the area
Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental
Enhanced cleaningExtra health and hygiene measures to ensure your safety
Map of Rouen
About this apartment rental
Comfortable Living Space
Amenities
Free WiFi/internet
Non-smoking
Heating
WiFi/Internet
Key access
Contactless check-in/out
Fire alarm
Cleaning products
FAQs
Does this property follow enhanced cleaning procedures?
Yes, this apartment has implemented enhanced cleaning procedures and processes to keep you healthy and safe.
Is parking included with this apartment?
Parking is not specified as an available amenity at Harry Potter - Dans la peau d'un sorcier - 168. For more information, we encourage you to contact the property about where to park.
Is there a pool at this apartment?
We didn’t find pool listed as an amenity for this apartment. It may be worth double checking if a pool is important for your stay.
Is Harry Potter - Dans la peau d'un sorcier - 168 pet friendly?
Unfortunately, this apartment is not pet-friendly. Try searching again and filter for "Pets Allowed"
What amenities are available at Harry Potter - Dans la peau d'un sorcier - 168?
We found 8 amenities for this rental. This includes free wifi/internet, non-smoking, heating, wifi/internet, and key access.
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