Details

Living room, Seating area

Modern & Mellow 1 BDR Mangroovy Free Beach & Pool Access

7.7 / 10

Good(14 Ratings)

$$$$

Apartment in Hurghada

3 guests · 1 bedroom · 1 bath

Reasons to book

Top-tier experienceA high end property in this area

Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental

Enhanced cleaningExtra health and hygiene measures to ensure your safety

Location

city location on map

Reviews

1 / 10

Extemely disappointing experience, poor handling of a bed bug issue I had to resolve myself

Xuru stays initially provided the wrong address via Google Maps. I arrived at the wrong location around 6:00 PM. The actual accommodation was on the other side of El Gouna, requiring another 30+ minutes of travel. When the security guard at the wrong compound found me he talked to Xuru customer service and arranged me another transport as it takes hours to get a taxi out to Ancient Hills which is on the outskirts of El Gouna. The right address was at G-cribs on the other side of town and also at the outskirts of El Gouna. Mind you this is the Sahel so very hot with no place for shelter or bar or restaurant to sit at at this remote location. Even worse, I had to walk about 1 km to a tuk-tuk pick-up point and then wait roughly an hour for a tuk-tuk. I only reached the accommodation around 8:00–9:00 PM. I then had to contact customer service repeatedly because the driver wanted payment for the additional journey caused by Xuru because of the incorrect address. I refused to pay the tuktuk because customer service said they were going to handle it and why was it my problem when they made the mistake. You can only reach customer service by phone or whapp but you have to wait really long go through a menu selection and they put you on hold. So it is very inefficient to have issues resolved quickly usually it takes them hours or half a day to reply or they simply ignore your messages. At around 2:30 AM, I discovered a live bed bug in my room and immediately reported it to both the property and Booking.com. To go through the whole procedure it took me more than 3 hours of waiting and talking to booking.com Despite this serious health and safety issue, I received absolutely no practical support from Xuru stays until around 4:00 PM. I was repeatedly told to wait, while I had to solve everything myself.

I had been awake all night and, because the accommodation is in a very remote part of El Gouna surrounded by desert, there are no shops, restaurants or bars nearby. You depend entirely on taxis or tuk-tuks, which are extremely difficult to find and can take hours to arrive. I could barely arrange food and drinks and only managed to eat around 11:00 PM–midnight. The whole situation was exhausting and I did not get any night’s sleep. At 6:00 AM, I had to arrange another hotel myself for €190, as it was the only realistic option with 24/7 reception that answered the phone. I had only used around 12 hours of my original booking, yet I am expected to cover most of this emergency accommodation myself. Xuru stays finally offered alternative accommodation around 4:00 PM — 13 hours after my initial report. By then, I had already had to resolve the situation completely on my own. Throughout the process, I received many promises that Xuru stays would help and compensate me, but no actual support was provided when I urgently needed it. They even tried to put the tuktuk fee on my expense. I was eventually told by booking.com I would receive around €30 compensation, but more than a week later, I still haven’t received it. The €190 I had to spend on emergency accommodation is also not being reimbursed. In short: a serious health and safety issue, no support for approximately 14 hours, having to arrange everything myself, an extremely difficult and remote location, an incorrect address, hours of transport problems, repeated calls to customer service, and many promises without results. Do not stay with Xuru stays and I will never book through Booking.com again because both Xuru stays and booking.com takes them hours to resolve an emergency but will not even compensate what you are rightfully owned. Xuru stays tries to provide a service but they are not qualified to run a hospitality service. After hours and countless messages nothing was resolved see screenshots.

6 / 10

Not Bad

Great view and comfy

Long distance walking to the parking and pools are not heated

9 / 10

Amazing residence with great pool and ocean view.

Great Pool and great facility. Apartment was very spacious, with 2 balconies and 2 bathroom. Smart TV with Netflix access, etc. Great kitchen (no basics provided) and comfortable bed.

Overall everything was great! Maybe the um rellas by the pool could be renewed because they were very old and hard to open.

9 / 10

Excellent option

The facility

The check in time

Photos

Living room, Seating area

Day, View (from property/room), Balcony/Terrace, Pool view

Bed, Photo of the whole room, Bedroom

Day, View (from property/room), Balcony/Terrace, Pool view

Day, Seating area, Pool view

Day, View (from property/room), Balcony/Terrace, Pool view, Swimming pool

TV and multimedia, Living room, Seating area

Kitchen or kitchenette, Living room, Seating area, Dining area, pet friendly

Bed, Photo of the whole room, Bedroom

Bed, Photo of the whole room, Bedroom

See all properties

Modern & Mellow 1 BDR Mangroovy Free Beach & Pool Access

Living room, Seating area

Day, View (from property/room), Balcony/Terrace, Pool view

Bed, Photo of the whole room, Bedroom

Day, View (from property/room), Balcony/Terrace, Pool view

Day, Seating area, Pool view

7.7Good

(14 Ratings)

"Great Pool and great facility. Apartment was very spacious, with 2 balconies and 2 bathroom. Smart TV with Netflix access, etc. Great kitchen (no basics provided) and comfortable bed."

Verified guest

Don't miss out! Price and availability may change

7.7 / 10

Good(14 Ratings)

Apartment in Hurghada

3 guests · 1 bedroom · 1 bath

Reasons to book

Top-tier experienceA high end property in this area

Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental

Enhanced cleaningExtra health and hygiene measures to ensure your safety

About this apartment rental

Spacious Accommodations

Amenities

Free WiFi/internet

Free Parking

Air conditioning

Pool

Non-smoking

Heating

Balcony/Terrace

WiFi/Internet

Fire extinguisher

Cleaning products

Map of Hurghada

city location on map

Ratings and reviews

7.7 / 10

Good(14 Ratings)

100% verified reviews

10 / 10Outstanding·Aug 2026

Doskonała lokalizacja, basen

9 / 10Outstanding·Nov 2024

Great Pool and great facility. Apartment was very spacious, with 2 balconies and 2 bathroom. Smart TV with Netflix access, etc. Great kitchen (no basics provided) and comfortable bed.

Overall everything was great! Maybe the um rellas by the pool could be renewed because they were very old and hard to open.

9 / 10Outstanding·Oct 2023

The facility

The check in time

6 / 10Average·Feb 2025

Great view and comfy

Long distance walking to the parking and pools are not heated

$$$$

FAQs

Does this property follow enhanced cleaning procedures?

Yes, this apartment has implemented enhanced cleaning procedures and processes to keep you healthy and safe.

Is parking included with this apartment?

Parking is not specified as an available amenity at Modern & Mellow 1 BDR Mangroovy Free Beach & Pool Access. For more information, we encourage you to contact the property about where to park.

Is there a pool at this apartment?

Yes, a swimming pool is available for use at Modern & Mellow 1 BDR Mangroovy Free Beach & Pool Access. Enjoy the water!

Is Modern & Mellow 1 BDR Mangroovy Free Beach & Pool Access pet friendly?

Unfortunately, this apartment is not pet-friendly. Try searching again and filter for "Pets Allowed"

What amenities are available at Modern & Mellow 1 BDR Mangroovy Free Beach & Pool Access?

We found 10 amenities for this rental. This includes free wifi/internet, free parking, air conditioning, pool, and non-smoking.

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