FLOWER TERRACE Higashi Shinjuku

I'm from Australia, and while not as well travelled as many people, but over the years have been to Nepal, Thai Islands, Vietnam, Laos, Sri Lanka, Serbia, Slovenia, Croatia, Bosnia, Latvia, Estonia, Morocco, The Netherlands, Belgium, Spain, Portugal and many other parts of Europe and have stayed in back packer to 5 star accommodation ... from my perspective Flower Terrace as beyond doubt the most thoughtfully, practically and generously appointed accommodation I have ever stayed in!!! We travelled as a family of three and had two of the apartments, many small details indicated the careful thought that had gone into making the traveller experience a good one, for example: * the self check in, while some of these can be complicated and glitchy, the instructions were clearly expressed and easy to follow, and all worked well as did access to the building was made straightforward and simple, as was access to the lovely apartments - all with coded access for further convenience. I loved the online connection and instruction when we had made a mistake with entering data - brilliant! * responsiveness to questions and requests was almost instantaneous, eg, getting some reassurance that the sofa bed would be made up - and it was * communication in response to every question was fast and helpful * the apartments were immaculately clean * so many small details were covered by unobtrusive and clever labelling about where things were and how they worked - so incredibly helpful when travelling as a foreigner and learning about a new culture - just when you were about to try and work something out or search for something - the instruction and/or guidance or translation was there * this included translated instructions for the washing machine, which was terrifically efficient and easy to use, and then there was the drying room ... this was next level fantastic for travellers on the move and washing as we go

There was nothing we didn't like about these apartments, they were also quiet despite being located in the middle of Shinjuku. There is a Family Mart right next door for all of your basic needs. There was an enormous variety and quantity of cleaning products and tools that also reinforced the generosity of spirit underpinning the culture of Flower Terrace towards their guests. The manager Mariko seemed to be the person responsible for the team so focussed on excellence and customer service. Accommodation without on-site staff can be wanting sometimes. Not the case here, I thought Mariko and her team at Flower Terrace were a master class in customer service and if they are looking for a new challenge could do well in coaching others in the hospitality industry as they could learn a lot from Mariko et al.

Very spacious and secure. Very clean and professional looking.

Everything was great, a bit of walking but not bad.

Clean and spacious

Everything was great. They take care of everything you need like giving you free internet in the reception.