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Location
Reviews
1 / 10
Short, and not so sweet.
Loved that the location was out in nature where there was no traffic - just natural sounds. We were greeted by some chickens and a couple of peacocks which was pretty cool.
We weren't granted access to the property despite refreshing the link multiple times for the code. We contacted the owner through the app, phone call and emails many times over the course of an hour and a half (already an hour after checkin time), and we had no responses.
This was a blessing in disguise as the place was a lot smaller than expected. The listing showed up to 200 photos of beautiful two story treehouses. The one we booked (little did we realise) was a single story, shipping container shack where the bed was 30 cm away from the kitchen bench. Not worth the money. We also had to walk 25 meters to get to a toilet or shower. Glamping would've been nicer.
We were granted a refund by booking.com when not even they could get in contact. As a replacement, we were able to secure a full one-bed apartment on the Gold Coast for the same price. However the annoyance was that we wasted an entire afternoon and evening trying to figure this thing out.
The rest of the holiday was bliss at Surfers Beachside Holiday Apartments.
Will never book Gold Coast Tree Houses again.
1 / 10
Disappointing due to unauthorised charges taken from our account by the host.
Warning to other guests – Unauthorised charges after checkout
The property itself was very good, and we had no issues with the accommodation during our stay. Unfortunately, the customer service and treatment we received after checking out was extremely disappointing.
After leaving the property, an additional $100 was charged to my credit card without my knowledge or authorisation. We were not informed of the charge, and I only discovered it when reviewing my bank transactions.
When I contacted the accommodation provider to question the charge, they claimed that a fifth guest had stayed at the property. This was completely untrue, as only the four guests included in our booking stayed there.
Despite repeatedly asking the provider to explain their allegation or provide any evidence supporting it, they were unwilling or unable to do so. Instead, they continued to make unsubstantiated claims and refused to refund the money or properly investigate the matter.
What concerns me most is that the charge was made without any prior communication, and had I not checked my bank statement, I may never have noticed it.
The experience has left me questioning whether this could be a wider practice, relying on guests either not noticing additional charges or deciding that pursuing a relatively small amount of money is not worth the effort. I cannot say whether this has happened to others, but it is certainly how this experience has made me feel.
I would strongly caution others about booking with this accommodation provider and leaving their credit or debit card details on file. Check your bank statements carefully after your stay, as our experience demonstrates how unexpected charges can arise and how difficult they may be to challenge.
It’s a real shame because the accommodation itself was perfectly good. However, the provider’s handling of this matter has completely undermined our trust, and for that reason, I would not recommend staying here.
The accommodation itself was very good, but the customer service and treatment after checkout were extremely disappointing. An additional $100 was charged to my credit card without my knowledge or authorisation, which I only discovered when checking my bank statement. The provider falsely claimed an extra guest had stayed but refused to provide any evidence or properly investigate the matter. This raises serious concerns about their charging practices. I would strongly caution others about providing credit or debit card details to this company and recommend carefully checking bank statements after checkout.
8 / 10
Without the drama to actually get in, it was a lovely holiday!
Excellent property
We weren’t able to access the entry code until an hour and a half after check in and intervention by booking.com as my many phone calls and emails went unanswered. The property insisted I had access to the code from 3pm which wasn’t true as I even emailed them screenshots of the locked code screen at 4.30pm…we only got access after they shared the code on the booking.com chat and booking.com gave them a short time to rectify the situation before cancelling the booking and giving a refund. I saw that other people had this issue from reviews and even made sure days before that we had met all criteria for the code to be released so it seems hard to believe they haven’t fixed this issue by now. The property was excellent though!
1 / 10
I wouldn’t recommend anyone stay at the container as it is in very poor condition and things need a
I didn’t like to much at all about the place and the way business is conducted and seek full refund of security deposit and full retribution of my costs in renting the place, the place was a disgrace and should not be on the market for holiday rentals
See above dirty cutlery dishes one coffee cup vibrating y level fridge to the point it had to be turned off to sleep bad lighting unmaintained ground trip hazards soil outdoor settings very dirty bbq and so on not much good to say abkut it communication in relation to these matters IM there was none and was forced to enter into a portal to make any progress what so ever no contactable number it was really terrible
We weren’t able to access the entry code until an hour and a half after check in and intervention by booking.com as my many phone calls and emails went unanswered. The property insisted I had access to the code from 3pm which wasn’t true as I even emailed them screenshots of the locked code screen at 4.30pm…we only got access after they shared the code on the booking.com chat and booking.com gave them a short time to rectify the situation before cancelling the booking and giving a refund. I saw that other people had this issue from reviews and even made sure days before that we had met all criteria for the code to be released so it seems hard to believe they haven’t fixed this issue by now. The property was excellent though!
9 / 10Outstanding·Sep 2026
The tree house we stayed in had all we needed to make our overnight stay very relaxing and comfortable. The planning and orientation of the tree houses was great as we felt we had our own space despite there being multiple dwellings on the premises.
The common area felt like it belonged to the main house & we didn’t want to invade their territory.
7 / 10Good·Aug 2026
Loved being surrounded by trees and being in nature, quirky accommodation, with recycled materials.
Could have had more kitchen facilities, but we made do (though I checked before arriving, so knew what I could cook) no microwave. The surrounding outside areas, could have been tidier, better maintained. Floors a bit dirty (so we swept them) I didn’t read the reviews prior to booking, so the $1000 security deposit on my credit card along with sending photos of my ID/licence and card were concerning. Usually I wouldn’t book a property with those requirements. Though I received the deposit back in a couple of days.
You get an entry code right on check-in time (3pm) but the wifi/reception is patchy, so had to find a spot with wifi access to get the code.
For the price $460 a night, I think a check-in time of 2pm for a 10 am checkout or 3pm check-in for 11am would be better.
5 / 10·Aug 2026
Being in the bush and out of the hustle. Bush cabin was cute and rustic. The animals were adorable. Experience was pleasant.
The marketing and description paints a much different picture to what it really is. Both private residences are much closer than expected. Walking trails were not very inviting and not well maintained. The cabin sofa was not overly clean and very dusty. Untidy areas let down the presentation. Not value for money. Would not return.
Does this property follow enhanced cleaning procedures?
Yes, this nature lodge has implemented enhanced cleaning procedures and processes to keep you healthy and safe.
Is parking included with this nature lodge?
Parking is not specified as an available amenity at Gold Coast Tree Houses. For more information, we encourage you to contact the property about where to park.
Is there a pool at this nature lodge?
Yes, a swimming pool is available for use at Gold Coast Tree Houses. Enjoy the water!
Is Gold Coast Tree Houses pet friendly?
Unfortunately, this nature lodge is not pet-friendly. Try searching again and filter for "Pets Allowed"
What amenities are available at Gold Coast Tree Houses?
We found 21 amenities for this rental. This includes free wifi/internet, free parking, air conditioning, pool, and non-smoking.
"The entire stay was great, from the cool animals around the property, to the tree house itself which had a really unique yet awesome style about it. The views were incredible too. Staff were very frie..."
Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental
Enhanced cleaningExtra health and hygiene measures to ensure your safety
About this nature lodge rental
Elegant Accommodations
Amenities
Free WiFi/internet
Free Parking
Air conditioning
Pool
Non-smoking
Heating
Wheelchair accessible
Balcony/Terrace
WiFi/Internet
Hot tub/Jacuzzi
Garden
Sauna
Accessible Parking
Electric Vehicle Charging Station
Fireplace
Outdoor Cooking
Toilet with grab rails
Contactless check-in/out
Fire alarm
Fire extinguisher
Cleaning products
Map of Springbrook
Ratings and reviews
6.8 / 10
Average(243 Ratings)
100% verified reviews
8 / 10Excellent·Oct 2026
Excellent property
We weren’t able to access the entry code until an hour and a half after check in and intervention by booking.com as my many phone calls and emails went unanswered. The property insisted I had access to the code from 3pm which wasn’t true as I even emailed them screenshots of the locked code screen at 4.30pm…we only got access after they shared the code on the booking.com chat and booking.com gave them a short time to rectify the situation before cancelling the booking and giving a refund. I saw that other people had this issue from reviews and even made sure days before that we had met all criteria for the code to be released so it seems hard to believe they haven’t fixed this issue by now. The property was excellent though!
9 / 10Outstanding·Sep 2026
The tree house we stayed in had all we needed to make our overnight stay very relaxing and comfortable. The planning and orientation of the tree houses was great as we felt we had our own space despite there being multiple dwellings on the premises.
The common area felt like it belonged to the main house & we didn’t want to invade their territory.
7 / 10Good·Aug 2026
Loved being surrounded by trees and being in nature, quirky accommodation, with recycled materials.
Could have had more kitchen facilities, but we made do (though I checked before arriving, so knew what I could cook) no microwave. The surrounding outside areas, could have been tidier, better maintained. Floors a bit dirty (so we swept them) I didn’t read the reviews prior to booking, so the $1000 security deposit on my credit card along with sending photos of my ID/licence and card were concerning. Usually I wouldn’t book a property with those requirements. Though I received the deposit back in a couple of days.
You get an entry code right on check-in time (3pm) but the wifi/reception is patchy, so had to find a spot with wifi access to get the code.
For the price $460 a night, I think a check-in time of 2pm for a 10 am checkout or 3pm check-in for 11am would be better.
5 / 10·Aug 2026
Being in the bush and out of the hustle. Bush cabin was cute and rustic. The animals were adorable. Experience was pleasant.
The marketing and description paints a much different picture to what it really is. Both private residences are much closer than expected. Walking trails were not very inviting and not well maintained. The cabin sofa was not overly clean and very dusty. Untidy areas let down the presentation. Not value for money. Would not return.
$$$$
6.8Average
(243 Ratings)
"The entire stay was great, from the cool animals around the property, to the tree house itself which had a really unique yet awesome style about it. The views were incredible too. Staff were very frie..."
Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental
Enhanced cleaningExtra health and hygiene measures to ensure your safety
Map of Springbrook
About this nature lodge rental
Elegant Accommodations
Amenities
Free WiFi/internet
Free Parking
Air conditioning
Pool
Non-smoking
Heating
Wheelchair accessible
Balcony/Terrace
WiFi/Internet
Hot tub/Jacuzzi
Garden
Sauna
Accessible Parking
Electric Vehicle Charging Station
Fireplace
Outdoor Cooking
Toilet with grab rails
Contactless check-in/out
Fire alarm
Fire extinguisher
Cleaning products
FAQs
Does this property follow enhanced cleaning procedures?
Yes, this nature lodge has implemented enhanced cleaning procedures and processes to keep you healthy and safe.
Is parking included with this nature lodge?
Parking is not specified as an available amenity at Gold Coast Tree Houses. For more information, we encourage you to contact the property about where to park.
Is there a pool at this nature lodge?
Yes, a swimming pool is available for use at Gold Coast Tree Houses. Enjoy the water!
Is Gold Coast Tree Houses pet friendly?
Unfortunately, this nature lodge is not pet-friendly. Try searching again and filter for "Pets Allowed"
What amenities are available at Gold Coast Tree Houses?
We found 21 amenities for this rental. This includes free wifi/internet, free parking, air conditioning, pool, and non-smoking.
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