Great price for your budgetOne of the lowest cost properties in the area
Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental
Includes essentialsFree WiFi/internet and more
Location
Reviews
8 / 10
Very good size appartment, good stay
Location, size was very good
Nothing, only I think price could be a bit lower for 1 person stay
1 / 10
Place was overall ok. Watch out for roaches, owner didn’t respond about that
I liked the setup and space.
There were roaches I had to kill and got no response or accommodation about it.
1 / 10
AVOID THIS PLACE
Check in time is at 14:00. We arrive a little earlier so we kill time around the apartment area as we understand that the owner will need time to clean, etc. When we get there at 14:00, the keys are not inside the security box. We call the owner, he tell us he doesn't know what happened, that he will find out and come back to us. It turns out that the person resonsible for the cleaning did not show up. He comes in person (we wait extra 50 min until he arrives) and asks us to give him some additional 1,5-2h to clean (whatever cleaning can be done in that time by a person that I would guess is not used to do it). We accept. Thankfully, he proposes to refund 66% (approx) of one day stay. We accept. When we come back he is not there anymore and we finally check in and leave our things there. The place is far from clean.
Second day, we wake up and there is no running water. There are major public civil works in the surrounding streets. The onwer confirms that the neighbour does not have running water either. We go out for a walk without a chance to take a shower. We understand that this can happen to anyone, and this is not in the apartment's owner hands to solve, but at the end of the day we are the customer, who paid the full price and suffers the full lack of service. Anyway, moving on.
That same day we discover that the room is infested with cockroaches (among other insects). Pics attached for your reference. It blows our mind that an apartment with this issue would have such a rate. We indeed should have reviewed more in detail the past user's reviews, as there are many complaining about this, and even the owner confirms that this problem exists and has taken care of it in the past (with little or no effect as it seems). I guess this will be an issue depending on your tolerance to it, but I have none, and this was a turning point for us. (Continues below)
I immediately contacted the owner to inform him that I would ask for a full or almost full refund, as I needed the money to find a new place in the middle of a high season (august). This is were the nightmare starts with Booking, as they're policy is not to take any responsibility for starters. No matter how flagrant the situation is, according to them, if the owner refuses to refund, the conversation is over. I needed to call Booking more than a dozen of times (average waiting time of 12-15 min) with very usual call drops after a long conversations with customer care (and start over again), and try hard to let them understand that they are facilitators of the apartments and must have some kind of accountability and offer some degree of customer protection when the apartments are offered with clear sub-standard quality. Customer care do their best, but Booking.com policy in this situations is apalling. I finally (after several days of back and forth) got them to agree to a partial refund of 1/6 of the total amount. I am still waiting to get confirmation from the finantial team that this amount will be transferable to my bank account, as right now I can only use it as credit within the booking.com application (every single aspect of this has been a battle with Booking).
Other points to consider:
* Very few basic kitchen tools
* Kettle for boiling water extremely dirty, we had to wash it in depth.
* Cookers fully rusty / oxidised.
* Shower sink does not drain properly the water and gets clogged. You will need to stop showering midway to let it drain the water.
* Toilet smells.
* Very poor ventilation as the apartment only has one small window facing the street.
* Mop is kept under the sofa (¿?)
2 / 10
Low quality stay
Low cost
It was dingy and noisy, plus there was a cockroach in the bathroom. The bed was uncomfortable.
Nothing, only I think price could be a bit lower for 1 person stay
8 / 10Excellent·Jul 2026
L'appartamento si trova in una posizione comoda per visitare la città e in una strada tranquilla. Non abbiamo avuto problemi con il vicinato o con cani che abbaiavano. L'ambiente è fresco ed è fornito un ventilatore (che abbiamo pulito noi perché ne aveva bisogno) anche se lo abbiamo usato solo quando rientravamo accaldati, poi se ne può fare a meno. Abbiamo trovato il letto comodissimo e gli asciugamani puliti e morbidi. Le pentole sono sufficienti e c'è anche un tagliere e un cavatappi. C'è anche uno scolapasta, al contrario di quanto affermato da precedenti ospiti. La notte non entra luce, basta chiudere le persiane fuori. La grata alla finestra fa sentire ancora più tranquilli, anche se non abbiamo mai avuto situazioni di disagio dal momento che la via è tranquilla. Il proprietario ha lasciato istruzioni chiare per l'uso dell'appartamento. Ottima la Wifi e con la finestra aperta c'è anche un buon ricambio d'aria.
L'appartamento è abbastanza pulito, anche se abbiamo avuto come ospite uno scarafaggio piuttosto grande ma pensiamo che sia abbastanza normale in palazzi del centro. Niente di non risolvibile. Gli elettrodomestici sono vecchi ma comunque utilizzabili, se non fate gli schizzinosi. La dotazione di piatti, posate e bicchieri in cucina è precisa per 2 persone ma, d'altronde, è un appuntamento per 2 e tutto è pensato per essere confortevole per 2. Magari una tazza in più e dei bicchieri migliori potrebbero essere forniti.
7 / 10Good·Jul 2026
La fraîcheur de l'appartement, la situation
Équipement dans la cuisine : absence de plat,saladier couteau à pain,couteau de cuisine plat allant au four même de cuillère en bois, de cruche à eau....
Seulement :4 assiettes 2 verres, 2 fourchettes 2 couteaux 2 petites cuillères!.....je n'ai jamais vu cela dans mes locations précédentes !
5 / 10·May 2026
Well placed in the city close to nice areas and public transit. Had all the amenities you'd need
Wasn't cleaned very well by cleaning staff who were somewhat rude, some furnishings could be updated. Host kindly came and cleaned when there were issues
Parking is not specified as an available amenity at Downtown Apartment Santa Catarina. For more information, we encourage you to contact the property about where to park.
Is there a pool at this apartment?
We didn’t find pool listed as an amenity for this apartment. It may be worth double checking if a pool is important for your stay.
Is Downtown Apartment Santa Catarina pet friendly?
Unfortunately, this apartment is not pet-friendly. Try searching again and filter for "Pets Allowed"
What amenities are available at Downtown Apartment Santa Catarina?
We found 3 amenities for this rental. This includes free wifi/internet, non-smoking, and wifi/internet.
Great price for your budgetOne of the lowest cost properties in the area
Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental
Includes essentialsFree WiFi/internet and more
About this apartment rental
Comfortable Living Space
Amenities
Free WiFi/internet
Non-smoking
WiFi/Internet
Map of Lisbon
Ratings and reviews
6.9 / 10
Average(96 Ratings)
100% verified reviews
8 / 10Excellent·Oct 2026
Location, size was very good
Nothing, only I think price could be a bit lower for 1 person stay
8 / 10Excellent·Jul 2026
L'appartamento si trova in una posizione comoda per visitare la città e in una strada tranquilla. Non abbiamo avuto problemi con il vicinato o con cani che abbaiavano. L'ambiente è fresco ed è fornito un ventilatore (che abbiamo pulito noi perché ne aveva bisogno) anche se lo abbiamo usato solo quando rientravamo accaldati, poi se ne può fare a meno. Abbiamo trovato il letto comodissimo e gli asciugamani puliti e morbidi. Le pentole sono sufficienti e c'è anche un tagliere e un cavatappi. C'è anche uno scolapasta, al contrario di quanto affermato da precedenti ospiti. La notte non entra luce, basta chiudere le persiane fuori. La grata alla finestra fa sentire ancora più tranquilli, anche se non abbiamo mai avuto situazioni di disagio dal momento che la via è tranquilla. Il proprietario ha lasciato istruzioni chiare per l'uso dell'appartamento. Ottima la Wifi e con la finestra aperta c'è anche un buon ricambio d'aria.
L'appartamento è abbastanza pulito, anche se abbiamo avuto come ospite uno scarafaggio piuttosto grande ma pensiamo che sia abbastanza normale in palazzi del centro. Niente di non risolvibile. Gli elettrodomestici sono vecchi ma comunque utilizzabili, se non fate gli schizzinosi. La dotazione di piatti, posate e bicchieri in cucina è precisa per 2 persone ma, d'altronde, è un appuntamento per 2 e tutto è pensato per essere confortevole per 2. Magari una tazza in più e dei bicchieri migliori potrebbero essere forniti.
7 / 10Good·Jul 2026
La fraîcheur de l'appartement, la situation
Équipement dans la cuisine : absence de plat,saladier couteau à pain,couteau de cuisine plat allant au four même de cuillère en bois, de cruche à eau....
Seulement :4 assiettes 2 verres, 2 fourchettes 2 couteaux 2 petites cuillères!.....je n'ai jamais vu cela dans mes locations précédentes !
5 / 10·May 2026
Well placed in the city close to nice areas and public transit. Had all the amenities you'd need
Wasn't cleaned very well by cleaning staff who were somewhat rude, some furnishings could be updated. Host kindly came and cleaned when there were issues
Great price for your budgetOne of the lowest cost properties in the area
Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental
Includes essentialsFree WiFi/internet and more
Map of Lisbon
About this apartment rental
Comfortable Living Space
Amenities
Free WiFi/internet
Non-smoking
WiFi/Internet
FAQs
Is parking included with this apartment?
Parking is not specified as an available amenity at Downtown Apartment Santa Catarina. For more information, we encourage you to contact the property about where to park.
Is there a pool at this apartment?
We didn’t find pool listed as an amenity for this apartment. It may be worth double checking if a pool is important for your stay.
Is Downtown Apartment Santa Catarina pet friendly?
Unfortunately, this apartment is not pet-friendly. Try searching again and filter for "Pets Allowed"
What amenities are available at Downtown Apartment Santa Catarina?
We found 3 amenities for this rental. This includes free wifi/internet, non-smoking, and wifi/internet.
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Free WiFi/internet · Kitchen · Shared living spaces
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