Guests love it hereGuests give this property a top rating
Top-tier experienceA high end property in this area
Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental
Location
Reviews
10 / 10
A very relaxing and peaceful stay, food is really good!
The food and the public baths
Nothing
8 / 10
A truly fine Japanese style room, but foreigners will struggle.
Breath-taking garden off the lobby. Fantastic dinner, but they leave you to cook it yourself with almost no instruction. Super clean room. Bath worked very well, with plenty of hot water.
They need more English signage and instruction. The 2 remote controls for the heat & air were in Japanese and we couldn't control them. Finally tried to turn both units off, but one unit came back on anyway. Raised the temperature on the remote, but the unit still was blowing very cold air. Did not see any english instructions.
One more note: the Japanese style rooms make your sleeping bed on futons that are laid on the tatami mats. Even putting 2 extra bottom futons under me, it still made for a VERY firm bed. I knew and anticipated all that. Just know that you need to be used to very firm (hard) sleeping conditions.
10 / 10
Absolutely fantastic experience!
We had a great stay at this hotel. The room was clean and comfortable, and the staff were friendly and helpful. Highly recommended!
Everything was perfect.
2 / 10
Don't recommend for the lack of service and for the location. The room was nice though.
The rooms were comfy and our room had our own private outdoor onsen, which was awesome! Place was quiet and the little restaurant that opens at 8pm has good ramen. Staff were genuinely friendly but was quite hard to communicate.
It's impossible to contact the hotel unless you're IN the hotel. We emailed, dropped messages on booking.com, called - no response to any of these channels. Don't bother asking for help or asking for pickup when you arrive at the Shinkansen station. They simply do not reply or pick up. Good luck finding your way to the hotel from the Shinkansen station with your bags.
Location was really not good at all if you're looking to do skiing at Gala Yuzawa. There's a shuttle bus from the hotel to the shinkansen station, but generally that's not such a good idea to get to the ski base - better option is to use the orange and blue bus lines that bring you directly to the ski base. Unfortunately it's about a 7 min walk downhill from hotel to the bus stop (remember - it's uphill on your way back). Pretty steep! Don't mean to sound like a strawberry but there are better options around town without climbing mountains, especially if you have a lot of gear. There's also not much food options near the hotel, going to the lively street with all the restaurants is that same walk down and up the hill.
Lastly, there are no laundry facilities. Hotel doesn't provide laundry service, and the nearest laundromat is not walkable. You can wash clothes in the sink, but there's absolutely no place in the room to dry your stuff except a tiny towel stand which can hang 4 pcs of underwear and not a single t-shirt.
Breath-taking garden off the lobby. Fantastic dinner, but they leave you to cook it yourself with almost no instruction. Super clean room. Bath worked very well, with plenty of hot water.
They need more English signage and instruction. The 2 remote controls for the heat & air were in Japanese and we couldn't control them. Finally tried to turn both units off, but one unit came back on anyway. Raised the temperature on the remote, but the unit still was blowing very cold air. Did not see any english instructions.
One more note: the Japanese style rooms make your sleeping bed on futons that are laid on the tatami mats. Even putting 2 extra bottom futons under me, it still made for a VERY firm bed. I knew and anticipated all that. Just know that you need to be used to very firm (hard) sleeping conditions.
10 / 10Outstanding·Apr 2026
We had a great stay at this hotel. The room was clean and comfortable, and the staff were friendly and helpful. Highly recommended!
Everything was perfect.
5 / 10·Apr 2026
The hotel is not far from the JR Yuzawa station. So, it is convenient for those who take the JR train. But it requires to ascend up a slope of 200 meters.
The hotel tries to create an extraordinary bathing experience within the room, but it is not conducive when the weather turns chilly. To take a deep at an outdoor Bath tub can be challenging.
Guests love it hereGuests give this property a top rating
Top-tier experienceA high end property in this area
Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental
About this ryokan rental
Surrounded by the natural beauty of the Mount Tanigawa, Hotel Futaba lies on the high plains of the historical Echigo-Yuzawa Onsen hot spring area.
Amenities
Free WiFi/internet
Free Parking
Air conditioning
Non-smoking
Heating
Bar
WiFi/Internet
Hot tub/Jacuzzi
Shared living spaces
Garden
Sauna
Electric Vehicle Charging Station
Spa bath
Family friendly
Accessible by lift
Map of Japan
Ratings and reviews
8.6 / 10
Excellent(209 Ratings)
100% verified reviews
10 / 10Outstanding·Jun 2026
The food and the public baths
Nothing
8 / 10Excellent·May 2026
Breath-taking garden off the lobby. Fantastic dinner, but they leave you to cook it yourself with almost no instruction. Super clean room. Bath worked very well, with plenty of hot water.
They need more English signage and instruction. The 2 remote controls for the heat & air were in Japanese and we couldn't control them. Finally tried to turn both units off, but one unit came back on anyway. Raised the temperature on the remote, but the unit still was blowing very cold air. Did not see any english instructions.
One more note: the Japanese style rooms make your sleeping bed on futons that are laid on the tatami mats. Even putting 2 extra bottom futons under me, it still made for a VERY firm bed. I knew and anticipated all that. Just know that you need to be used to very firm (hard) sleeping conditions.
10 / 10Outstanding·Apr 2026
We had a great stay at this hotel. The room was clean and comfortable, and the staff were friendly and helpful. Highly recommended!
Everything was perfect.
5 / 10·Apr 2026
The hotel is not far from the JR Yuzawa station. So, it is convenient for those who take the JR train. But it requires to ascend up a slope of 200 meters.
The hotel tries to create an extraordinary bathing experience within the room, but it is not conducive when the weather turns chilly. To take a deep at an outdoor Bath tub can be challenging.
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