Guests love it hereGuests give this property a top rating
High-end valueWell priced for this area
Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental
Location
Reviews
4 / 10
Not nice at all
Amazing view , and pretty location.
I am writing to make a formal complaint regarding the condition of the accommodation we booked through Booking.com for one night, at a total cost of £300.
When we arrived, we found several significant cleanliness and hygiene issues which were not reasonably expected from holiday accommodation.
The issues included:
* The pillows were visibly yellow and covered in multiple stains. I have photos showing their condition.
* The bed linen had several small red stains on it.
* There was dust and hair inside the drawers. I have photos showing the dust and hair found inside the drawers.
* The kettle was in a very poor and unhygienic condition. It was heavily covered in rust and limescale, and there was water already inside it when we arrived. I have photo showing the condition of the kettle.
* The terrace was also not properly cleaned or prepared for guests. It was covered with leaves, spider webs and spiders.
The combination of dirty and stained pillows, stained bed linen, dust and hair inside the drawers, and a kettle heavily affected by rust and limescale made us seriously question the cleanliness and hygiene standards of the property.
These were not minor cosmetic issues. They affected the condition in which the accommodation was provided to us and our ability to feel comfortable using the facilities.
We paid £300 for one night and reasonably expected the accommodation to be clean, hygienic and properly prepared for our arrival.
I have photos evidence of the condition of the pillows, drawers and kettle and I am happy to provide all of these photographs for Booking.com to review.
Given the number and seriousness of the issues, I am requesting a full refund of the £300 paid for this stay.I would also like to point out that UK health and safety requirements place importance on maintaining safe and hygienic accommodation and equipment. In particular, the Health and Safety at Work etc.
9 / 10
A great family get away that delivered
Friendly staff, good parking, privacy, sound of the river, hot tub, kitchen facilities, good for walking, next to Zip World, place to eat/drink, comfortable, towels provided and outside sitting area faces the sun.
If I was going to be a bit picky I would say an overall deep clean to remove dust build up on woodwork inside and the odd kitchen cupboard was needed but it was definitely livable.
10 / 10
Little Gem
I have to say this place is a little gem. We went for 2 special birthdays, and we were not disappointed. The lodges are lovely inside and have everything you need. Will definitely be returning.
Everything was nothing we didn't like.
9 / 10
Lovely stay with friends
it was very comfortable and well set up. Lovely decking area with hot tub. Very relaxing. The food on site was amazing, though they often booked up so would recommend booking a table in advance.
It would have been nice if some toiletries were provided such as shower gel/hand soap.
Friendly staff, good parking, privacy, sound of the river, hot tub, kitchen facilities, good for walking, next to Zip World, place to eat/drink, comfortable, towels provided and outside sitting area faces the sun.
If I was going to be a bit picky I would say an overall deep clean to remove dust build up on woodwork inside and the odd kitchen cupboard was needed but it was definitely livable.
10 / 10Outstanding·Mar 2025
I have to say this place is a little gem. We went for 2 special birthdays, and we were not disappointed. The lodges are lovely inside and have everything you need. Will definitely be returning.
Everything was nothing we didn't like.
9 / 10Outstanding·Jul 2024
it was very comfortable and well set up. Lovely decking area with hot tub. Very relaxing. The food on site was amazing, though they often booked up so would recommend booking a table in advance.
It would have been nice if some toiletries were provided such as shower gel/hand soap.
6 / 10Average·Jul 2023
The receptionist was lovely and kindly let us check in early, the room was nicely presented and the hot tub was clean and ready to use.
I felt that outside of the property, the terrace, the windows and the cooking utensils were dirty. We had to clean them all before using them to cook food.
Parking is not specified as an available amenity at L09 - The Snowdon Spa with Hot Tub. For more information, we encourage you to contact the property about where to park.
Is there a pool at this house?
We didn’t find pool listed as an amenity for this house. It may be worth double checking if a pool is important for your stay.
Is L09 - The Snowdon Spa with Hot Tub pet friendly?
Unfortunately, this house is not pet-friendly. Try searching again and filter for "Pets Allowed"
What amenities are available at L09 - The Snowdon Spa with Hot Tub?
We found 4 amenities for this rental. This includes free parking, non-smoking, balcony/terrace, and electric vehicle charging station.
"I have to say this place is a little gem. We went for 2 special birthdays, and we were not disappointed. The lodges are lovely inside and have everything you need. Will definitely be returning."
Guests love it hereGuests give this property a top rating
High-end valueWell priced for this area
Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental
About this house rental
Comfortable Accommodations
Amenities
Free Parking
Non-smoking
Balcony/Terrace
Electric Vehicle Charging Station
Map of Wales
Ratings and reviews
8.6 / 10
Excellent(24 Ratings)
100% verified reviews
9 / 10Outstanding·Jun 2026
Friendly staff, good parking, privacy, sound of the river, hot tub, kitchen facilities, good for walking, next to Zip World, place to eat/drink, comfortable, towels provided and outside sitting area faces the sun.
If I was going to be a bit picky I would say an overall deep clean to remove dust build up on woodwork inside and the odd kitchen cupboard was needed but it was definitely livable.
10 / 10Outstanding·Mar 2025
I have to say this place is a little gem. We went for 2 special birthdays, and we were not disappointed. The lodges are lovely inside and have everything you need. Will definitely be returning.
Everything was nothing we didn't like.
9 / 10Outstanding·Jul 2024
it was very comfortable and well set up. Lovely decking area with hot tub. Very relaxing. The food on site was amazing, though they often booked up so would recommend booking a table in advance.
It would have been nice if some toiletries were provided such as shower gel/hand soap.
6 / 10Average·Jul 2023
The receptionist was lovely and kindly let us check in early, the room was nicely presented and the hot tub was clean and ready to use.
I felt that outside of the property, the terrace, the windows and the cooking utensils were dirty. We had to clean them all before using them to cook food.
$$$$
Top rated by guests
8.6Excellent
(24 Ratings)
"I have to say this place is a little gem. We went for 2 special birthdays, and we were not disappointed. The lodges are lovely inside and have everything you need. Will definitely be returning."
Guests love it hereGuests give this property a top rating
High-end valueWell priced for this area
Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental
Map of Wales
About this house rental
Comfortable Accommodations
Amenities
Free Parking
Non-smoking
Balcony/Terrace
Electric Vehicle Charging Station
FAQs
Is parking included with this house?
Parking is not specified as an available amenity at L09 - The Snowdon Spa with Hot Tub. For more information, we encourage you to contact the property about where to park.
Is there a pool at this house?
We didn’t find pool listed as an amenity for this house. It may be worth double checking if a pool is important for your stay.
Is L09 - The Snowdon Spa with Hot Tub pet friendly?
Unfortunately, this house is not pet-friendly. Try searching again and filter for "Pets Allowed"
What amenities are available at L09 - The Snowdon Spa with Hot Tub?
We found 4 amenities for this rental. This includes free parking, non-smoking, balcony/terrace, and electric vehicle charging station.
When traveling to Wales, if you are looking for (business stays, family stays, couples stay, getaway vacation, etc.) this is the perfect place at $273 per night.
Looking for a Cottage in Wales, this Cottage for $369 per night for your business stay, family stay, couples stay, getaway vacation, on your next trip.
Free WiFi/internet · Balcony/Terrace · Shared living spaces
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