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Includes essentialsFree WiFi/internet, Air conditioning, Pool and more
Location
Reviews
1 / 10
DO NOT STAY HERE!!
The room and the beach.
The elevators were a disaster and we got stuck in one and it completely stopped working. Nothing lit up, the emergency button did not work, and it was extremely hot with no ventilation. My 7 yr old old was traumatized and will not step foot in an elevator. It finally opened and then after we told an employee there it was not closed and 4 children got stuck and the fire dept had to come out. We watched their mother in panic as the firemen ripped the door open. That should have been avoided and no one should have been allowed in it after we got off. After that experience I did not trust their facility and I was not putting my family back in one their elevators. I had my 80 yr old parents with me and we had to use the stairs to our 10th floor room. I messaged the host/managers and I required to be moved to lower floor because we were not getting on the elevator again. They had no rooms so we had to make the decision to leave 3 days early. My parents cannot climbs those stairs daily multiple times a day and the stairwells were not ventilated were just as hot as the elevators. I let Southern Vacation rentals know we were checking out early and I requested a partial refund just for the nights we were not staying because of the situation. They only gave us a $419 refund and said they could not do anymore. I sent you all, booking.com a request to be contacted and I received nothing from you all. I think this is terrible customer service, when your chat bot said 24 hour response and we are heading into the 72 hour time frame. I need someone to reach out and to help me get more refunded/compensated. I’m not asking for a fair refund, but a fair refund. Also I need to know if Southern Vacation rental sent you all an approval for the $419 refund like they said you would. They said they had to request that be pushed through booking.com. I need a call in the next 24 hours 6157880828
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