Enttäuschende Erfahrung – falsches Ferienhaus erhalten, keinerlei Kundenservice
Wir haben über Booking.com ein Ferienhaus in Jerup gebucht, das unter dem Titel „22 person Holiday Home in Jerup“ angeboten wurde. Konkret haben wir das Haus mit der Hausnummer 42 gebucht. Ausschlaggebend für unsere Buchung waren insbesondere die Größe des Hauses und der vorhandene Pool.
Bei unserer Anreise mussten wir allerdings feststellen, dass uns nicht das gebuchte Haus zur Verfügung gestellt wurde, sondern ein völlig anderes Objekt (Hausnummer 6). Dieses war deutlich kleiner, verfügte lediglich über vier Schlafzimmer und hatte statt eines Pools nur eine Sauna.
Besonders irritierend: In unserer ursprünglichen Buchungsbestätigung von Booking.com war weiterhin die Hausnummer 42 angegeben. Der Titel des Angebots wurde offenbar erst kurz vor der Anreise geändert.
Was uns mindestens genauso enttäuscht wie die falsche Unterkunft ist der Umgang mit der Angelegenheit im Nachhinein. Wir haben sowohl DanCenter als auch Booking.com mehrfach kontaktiert und mittlerweile zwei ausführliche E-Mails an Booking.com geschrieben. Von DanCenter wurden uns zudem mehrfach Rückrufe zugesagt, die nie erfolgt sind.
Bis heute haben wir von keiner der beiden Seiten eine vernünftige Rückmeldung oder Stellungnahme erhalten.
Dass eine Unterkunft erheblich von der gebuchten Beschreibung abweicht, kann bereits für großen Ärger sorgen. Dass man anschließend als Kunde völlig ignoriert wird und niemand Verantwortung übernimmt, ist allerdings besonders enttäuschend.
Unser Fazit: Wir fühlen uns als Kunden nicht ernst genommen. Bei einer Buchung in dieser Größenordnung erwarten wir, dass die zugesicherte Unterkunft auch tatsächlich bereitgestellt wird und dass Beschwerden anschließend zumindest beantwortet werden.
Aufgrund dieser Erfahrung können wir weder DanCenter noch den Umgang mit der Buchung über Booking.com empfehlen.
Does this property follow enhanced cleaning procedures?
Yes, this house has implemented enhanced cleaning procedures and processes to keep you healthy and safe.
Is parking included with this house?
Parking is not specified as an available amenity at Holiday home in Jerup with sauna. For more information, we encourage you to contact the property about where to park.
Is there a pool at this house?
Yes, a swimming pool is available for use at Holiday home in Jerup with sauna. Enjoy the water!
Is Holiday home in Jerup with sauna pet friendly?
Yes! This house is pet-friendly. For more information, we recommend contacting the booking provider about animal policies.
What amenities are available at Holiday home in Jerup with sauna?
We found 11 amenities for this rental. This includes free wifi/internet, pool, non-smoking, pets allowed, and heating.
Great for petsBring all your friends and family, even the furry ones
Top-tier experienceA high end property in this area
Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental
Map of Denmark
About this house rental
Comfortable Accommodations
Amenities
Free WiFi/internet
Pool
Non-smoking
Pets allowed
Heating
Balcony/Terrace
WiFi/Internet
Sauna
Outdoor Cooking
Family friendly
Cleaning products
FAQs
Does this property follow enhanced cleaning procedures?
Yes, this house has implemented enhanced cleaning procedures and processes to keep you healthy and safe.
Is parking included with this house?
Parking is not specified as an available amenity at Holiday home in Jerup with sauna. For more information, we encourage you to contact the property about where to park.
Is there a pool at this house?
Yes, a swimming pool is available for use at Holiday home in Jerup with sauna. Enjoy the water!
Is Holiday home in Jerup with sauna pet friendly?
Yes! This house is pet-friendly. For more information, we recommend contacting the booking provider about animal policies.
What amenities are available at Holiday home in Jerup with sauna?
We found 11 amenities for this rental. This includes free wifi/internet, pool, non-smoking, pets allowed, and heating.
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