Hotel VIC

Extremely convenient, but a short walk from Leiden Centraal station, just watch out for the bicycles. The path to the rooms feels early bordello: thick purple carpet with pink lighting and deep blue walls. That said, my room was large, clean and modern. While the deep blue walls were not what I would pick, the separate toilet was tastefully finished, the shower bigger than most with new rain shower and shower head. The in-room sink, again not what I would have picked was a quality install with a well illuminated shaving mirror. The rest of the room was large and clean with high ceilings. The large windows were well insulted from road noise; important because the hotel is at the intersection of two busy roads. I experienced two issues: - the Keurig coffee maker was broken and unable to brew the coffee pods. - the soap dispenser in the shower was completely empty. I menitioned this when checking out. The person on duty said I should have contacted the front desk. No, when one is in the shower and soaking and reaches for the soap dispenser only to find it is empty one is not going to contact the front desk. Despite these issues which could easily be addressed from a proper operations management protocol, This was the best hotel I have stayed in the Netherlands and I gave it 5 stars. I would not look for another option if I return to Leiden.

There is no staff to speak of. Fortunately from prior reviews I knew that the virtual check in system often does not recognize your confirmation number so I was prepared for that; because I was checking in near the first available time there actually was a staff person present to help. But when I needed something for my room, I had to send a message through Expedia to get a response. That said, the room was a nice size, the A/C worked well, the bed was comfortable and the location was terrific.

Very nice stay. Easy check-in through the self-service kiosk and a great location near the central part of Leiden and the train station.

Spacious and clean room; very good housekeeping. Friendly staff. We did not drive here, but there seemed to be lots of parking. Very nice hotel.