The Ritz-Carlton, Turks & Caicos

We absolutely loved our stay at the Ritz in Turks. The hotel itself was amazing. The staff was so friendly and welcoming. Transportation was very easy with safe and available taxis that the bellman would call up. The pool and beach were all well staffed with servers. And the sushi bar and restaurant were excellent.

2 out of the 3 days we had no air-conditioning at night in our room... The first night it went out about 4 am and was sweltering in the room. I called the front desk and they somehow got it to work remotely. It took a while but it cooled down and worked. The second day/night we had no issues. On our final night we got in from dinner around 10pm and it was out yet again... It was banging with loud noises. We quickly called downstairs and someone came up and basically gutted the AC unit on our final night... It was warm, but we went to sleep and tried to tough it out; it never came back on... At 4 am that night it woke us both up again with loud noises and we couldn't stand the heat any longer. I called again downstairs and it was fixed remotely again... I suspect whoever stays in this room the following day will have similar issues. Not good.... This was our second stay here. It is a gorgeous place and has great staff. We love this hotel and were really disappointed this trip.... All we've had this year away from my work and the kids was this three day weekend for our 16th anniversary... It was terribly disappointing to spend 2 out of three nights like this. I'm sure we will go back to the resort again. It's a lovely place. The beach, water and pools are fabulous. The food and restaurants are excellent. It was really disappointing this time, and no compensation was offered on the room. We were offered a food credit for $250....

Very nice property

Loved it will be going back