Details

Room

The Robertsons by Urban Suites

6.8 / 10

Average(14 Ratings)

$$$$

Apartment in Federal Territory of Kuala Lumpur

6 guests · 1 bedroom · 1 bath

Reasons to book

High-end valueWell priced for this area

Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental

Includes essentials and more

Location

city location on map

Reviews

5 / 10

Need to improve cleanliness in the room such as long hairs in between bed sheets, washrooms or living floor.

2 / 10

When we arrived we found that there is no office on-site and no way to communicate with anyone. They expected clients to reach out 48 hrs prior to let them know where to drop keys. Many customers left waiting in building outside trying to figure out how to contact and get to rooms. Upon reaching them finally on whatsapp as waited hours for reply they stopped communicating when found I got another room for first night since tired and was not going to wait around for them to get to us and many other customers. Again, not one person to help us and other renters in building and offices said this is every day for this company not to communicate and they get 10-20 people daily trying to check-in with them to only have to redirect them to company. This is my first and only bad review ever for a company. Ended up staying somewhere else when they stopped communicating next day as had no recourse.

10 / 10

Nice place to stay. Walking distance to major shopping and dining areas

2 / 10

The property looked nice when arrived. Sadly we were not able to check in to the property after a long trip and no instructions were provided. They have no office or staff onsite and after inquiring we found you must call them prior to coming, 24 hrs, and they will have something setup for you. After trying to get ahold of for 2 hours and having to find contact information which was not easy we finally got response next day saying waiting for us to check-in. I told them we had booked another place for night due to what I wrote previous. After that on both text and whatsapp the line went dead with no follow-up or any next steps. We also seen several other parties with same issues and standing around and finally some Chinese folks provided number they found and everyone was not happy. The fact they stopped talking next day after getting back to me, even after I followed up, shows they are not that great. The rooms might be good but who knows as trying to get checked in was no existent and no staff at all onsite. Chalk it up to lesson learned booking a condo and according to other locals this is very common for the company that runs this. I am sure they did not want to give money back and why they went silent. Given the fact they finally checked in next day mid afternoon is a joke in itself. I still have the conversations screenshot of somebody ever wants to see from Travelocity or Expedia, etc..

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Property entrance

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The Robertsons by Urban Suites

Room

Laundry

Bathroom

Bathroom

Bathroom

6.8Average

(14 Ratings)

"Nice place to stay. Walking distance to major shopping and dining areas"

Joseph Roy

Don't miss out! Price and availability may change

6.8 / 10

Average(14 Ratings)

Apartment in Federal Territory of Kuala Lumpur

6 guests · 1 bedroom · 1 bath

Reasons to book

High-end valueWell priced for this area

Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental

Includes essentials and more

About this apartment rental

While you're here, you can enjoy all the comforts of home and more, including a fenced pool and a full-sized refrigerator/freezer, as well as a stovetop and free WiFi. Other amenities include laundry facilities, towels, kitchenware and utensils, and a dining area.

Amenities

Non-smoking

No pets allowed

Family friendly

Map of Federal Territory of Kuala Lumpur

city location on map

Ratings and reviews

6.8 / 10

Average(14 Ratings)

10 / 10Outstanding·Oct 2025

Nice place to stay. Walking distance to major shopping and dining areas

10 / 10Outstanding·Jul 2025

Nice and cozy.

5 / 10·Sep 2026

Need to improve cleanliness in the room such as long hairs in between bed sheets, washrooms or living floor.

$$$$

FAQs

Is parking included with this apartment?

Parking is not specified as an available amenity at The Robertsons by Urban Suites. For more information, we encourage you to contact the property about where to park.

Is there a pool at this apartment?

We didn’t find pool listed as an amenity for this apartment. It may be worth double checking if a pool is important for your stay.

Is The Robertsons by Urban Suites pet friendly?

Unfortunately, this apartment is not pet-friendly. Try searching again and filter for "Pets Allowed"

What amenities are available at The Robertsons by Urban Suites?

We found 3 amenities for this rental. This includes non-smoking, no pets allowed, and family friendly.

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