The Abidah by Accra - Adults Only

Quite literally what you see online

Service was great

I stayed here for 5 days, and I wanted to leave an honest review because I saw so many mixed reviews before my trip. This hotel is wonderful! The rooms were clean and comfortable, and the AC worked perfectly throughout our entire stay. I also loved the heated jacuzzi. The star of the show was definitely the food! Every meal was delicious and full of flavor. This is a smaller all-inclusive resort, so there is only one bar and one restaurant, but the food and drinks never disappointed. The only minor cons were that the beach directly across from the property had quite a bit of seaweed, so we visited another beach during our stay. Also, there aren’t many stores or restaurants within walking distance. However, Oistins Fish Fry is close by and was amazing on Friday night. Overall, I honestly have no complaints and would definitely stay here again!

I recently stayed at The Abidah by Accra. While the property itself is wonderful, the experience was unfortunately dampened by the customer service. First, the housekeeping staff was exceptional. Our maid cleaned the suite to absolute perfection, and her attention to detail did not go unnoticed. Unfortunately, the rest of the hospitality experience fell short. Throughout our stay, most employees we encountered lacked warmth, rarely offering a greeting or a smile. This indifferent attitude extended to the restaurant, where service felt transactional with no effort to go above and beyond. Furthermore, walking through the lobby often felt unprofessional; staff members were frequently seen sitting together chatting or looking at their cell phones rather than focusing on guests. The Abidah is a beautiful hotel with immense potential, but the staff's lack of engagement holds it back from being the elite experience it could be. I hope management invests in customer service training, as this great property deserves a team that matches its physical quality.