Sousse Pearl Marriott Resort & Spa

Nice facility and good staff easy access to the beach.

This property is truly exceptional. Every detail is carefully considered to ensure guests feel well cared for from the moment they arrive. From the security staff and bellmen to the reception team, every single person I encountered was highly professional, courteous, and attentive. What impressed me even more was seeing members of the top management team actively walking around the property to ensure that guests were being properly taken care of. Their visible presence and commitment to guest satisfaction reflect a culture of excellence that is evident throughout the entire operation. The follow-up was equally impressive. The team consistently checked in to make sure everything was meeting expectations and promptly addressed any request or concern. This level of attentiveness made me feel genuinely valued as a guest. The level of service is outstanding and sets a benchmark for hospitality excellence. This property is a perfect example of the standards that other hotels should aspire to in customer care and hospitality management. I highly recommend this property. The service, customer care, food, and accommodations were all exceptional. Everything was simply perfect. Thank you Ms. Wafa!

I had an amazing stay at Sousse Pearl Marriott Resort & Spa and I would like to sincerely thank the entire team for their professionalism and warm hospitality. A very special thank you to Wafa for her exceptional kindness and attention throughout my stay. Thanks to her, I received a wonderful room upgrade from a partial sea view room to a breathtaking full sea view room, which made my experience even more memorable. I would also like to thank Abir for her professionalism and welcoming attitude. The beach, the swimming pool, and the overall view were absolutely beautiful. The services were excellent from beginning to end: great food, attentive staff, impeccable housekeeping service, and a very pleasant atmosphere throughout the hotel. I highly recommend this hotel to anyone looking for a relaxing and high-end stay in Sousse. Thank you again to the entire team for such a wonderful experience.

There is no doubt that this is one of the better hotels in Sousse. However, having stayed in many hotels, I felt it fell short of what I would expect from a five star property, particularly one carrying the Marriott name. The room service and overall customer service were disappointingly slow. On several occasions I had to ask multiple times before simple requests were completed, which took away from the overall experience. The breakfast was average at best. It was convenient, but I would not recommend paying extra for it as the quality and variety did not justify the additional cost. I was also disappointed by the room categories. The difference between the “Partial Sea View” and “Sea View” rooms is minimal. Even the more expensive Sea View rooms do not offer a true full sea view, only a slightly better angle than the Partial Sea View rooms. Overall, it is a shame because the hotel has great potential and is one of the better options in the area. However, considering the premium price, it simply does not deliver the level of service and quality expected from a five star Marriott property.