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Appart’hôtel Douai Gare

6 / 10

Average(11 Ratings)

$$$$

Apartment in Hauts-de-France

4 guests · 1 bedroom · 1 bath

Reasons to book

Great price for your budgetOne of the lowest cost properties in the area

Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental

Includes essentials and more

Location

city location on map

Reviews

0.5 / 10

1. Apartment was on 2nd floor which was too high for my 67 year old dad to climb. Booking did not mention which floor we would get or we would have chosen another hotel.2. Even though our booking requested stay for 4 adults and 3 children, Hotel was set up for 5 guests as it had 5 beds, 5 teaspoons, 5 forks and 5 knives only.3. We paid by debit card so were expecting to be given a pin at reception address given in an email but when we got there, we found no oneTo top it all, there was no electricity or heating all through night meaning we had to spend night in dark and freezing cold nearing 0 degree celsius. Kids were extremely scared so we had to scramble up and stay in drawing room all night with not even a blink of sleep. We repeatedly tried to reach out to hotels.com and the hotels management - spending nearly 4 hours of international talk time. Although hotels.com staff was supportive, the hotels management showed no response at all. Even in the morning, no one showed courtesy to call us back or respond to emails that we had sent overnight.The hotels management constantly declined our calls. It was after nearly 6 missed calls that my call was picked up and I explained this really upsetting sotuation to the management. It was of course no news to them as they were aware but were ignoring us. In the end of the call, we both agreed that I will vacate the hotel asap and I will get a full refund for 10 nights but no refund has been given so far

1 / 10

1. Apartment was on 2nd floor which was too high for my 67 year old dad to climb. Booking did not mention which floor we would get or we would have chosen another hotel. 2. Even though our booking requested stay for 4 adults and 3 children, Hotel was set up for 5 guests as it had 5 beds, 5 teaspoons, 5 forks and 5 knives only. 3. We paid by debit card so were expecting to be given a pin at reception address given in an email but when we got there, we found no one To top it all, there was no electricity or heating all through night meaning we had to spend night in dark and freezing cold nearing 0 degree celsius. Kids were extremely scared so we had to scramble up and stay in drawing room all night with not even a blink of sleep. We repeatedly tried to reach out to hotels.com and the hotel's management - spending nearly 4 hours of international talk time. Although hotels.com staff was supportive, the hotel's management showed no response at all. Even in the morning, no one showed courtesy to call us back or respond to emails that we had sent overnight. The hotel's management constantly declined our calls. It was after nearly 6 missed calls that my call was picked up and I explained this really upsetting sotuation to the management. It was of course no news to them as they were aware but were ignoring us. In the end of the call, we both agreed that I will vacate the hotel asap and I will get a full refund for 10 nights but no refund has been given so far

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Appart’hôtel Douai Gare

Appart’hôtel Douai Gare Apartment in Hauts-de-France

Appart’hôtel Douai Gare Apartment in Hauts-de-France

Appart’hôtel Douai Gare Apartment in Hauts-de-France

Appart’hôtel Douai Gare Apartment in Hauts-de-France

Appart’hôtel Douai Gare Apartment in Hauts-de-France

Don't miss out! Price and availability may change

6 / 10

Average(11 Ratings)

Apartment in Hauts-de-France

4 guests · 1 bedroom · 1 bath

Reasons to book

Great price for your budgetOne of the lowest cost properties in the area

Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental

Includes essentials and more

About this apartment rental

While you're here, you can enjoy all the comforts of home and more, including a full-sized refrigerator/freezer and free WiFi, as well as a flat-screen TV and an espresso maker. Other amenities include laundry facilities, towels, an electric kettle, and kitchenware and utensils.

Amenities

Non-smoking

No pets allowed

Map of Hauts-de-France

city location on map

Ratings and reviews

6 / 10

Average(11 Ratings)

$$$$

FAQs

Is parking included with this apartment?

Parking is not specified as an available amenity at Appart’hôtel Douai Gare. For more information, we encourage you to contact the property about where to park.

Is there a pool at this apartment?

We didn’t find pool listed as an amenity for this apartment. It may be worth double checking if a pool is important for your stay.

Is Appart’hôtel Douai Gare pet friendly?

Unfortunately, this apartment is not pet-friendly. Try searching again and filter for "Pets Allowed"

What amenities are available at Appart’hôtel Douai Gare?

We found 2 amenities for this rental. This includes non-smoking, and no pets allowed.

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