ibis budget Paris Porte de Bercy

Great location to get to the city auto concerts in bercy

All great

Restaurant was very good for a cheapy hotel

We previously stayed at a similar hotel in another European city and had a completely different experience. Despite advertising air conditioning, guests have no control over it. The room was small, outdated, and lacked basic amenities such as a hairdryer. To borrow a hairdryer or iron, guests are required to leave a cash deposit, and if you do not have cash, staff are unwilling to offer any alternative solution. When I finally received the equipment, it was old, dirty, and in poor condition. It ended up damaging my clothes, and when I reported it to reception, the response was essentially, “whatever.” Customer service throughout our stay was disappointing. Staff seemed uninterested in helping guests and often preferred to ignore concerns rather than address them. Even upon arrival, we stood at the reception desk for some time without being acknowledged before someone finally asked what we wanted. Another frustrating policy is that luggage storage is not complimentary. If you arrive before check-in, you must pay to store your bags, which is unusual compared to most hotels and even many hostels where this is provided as a basic courtesy. Overall, the hotel does not provide the level of service or amenities that its advertising suggests, and the lack of customer care significantly affected our stay. I understand it’s “budget “ but again we already used exactly the same chain of hotels before and never experienced such low service