Hotel in Playa del Carmen
Reasons to book
Guests love it hereGuests give this property a top rating
Well priced for this locationPriced under area average
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About this hotel
Along with an outdoor pool, this hotel has a children's pool and concierge services. WiFi in public areas is free. Additionally, a 24-hour front desk, tour/ticket assistance, and a garden are onsite.
Hotel Playa Encantada offers 32 accommodations with safes and irons/ironing boards. 32-inch LED televisions come with satellite channels.
An outdoor pool and a children's pool are on site.
Hotel Playa Encantada offers 32 accommodations with safes and irons/ironing boards. 32-inch LED televisions come with satellite channels.
Bathrooms include showers. This Playa del Carmen hotel provides complimentary wired and wireless Internet access. Housekeeping is offered daily and hair dryers can be requested.
An outdoor pool and a children's pool are on site.
Amenities
Non-smoking
Map of Playa del Carmen
Available Rooms
Ratings and reviews
10 / 10Outstanding·Mar 2026
Short walk to the beach, and close enough to the 5th Avenue buzz.
8 / 10Excellent·Mar 2026
Clean room, friendly stuff, short walk to the beach. Breakfast was not at the hotel. We were not able to fully use it due to excursions we booked (breakfast starts at 7:30am). Beside that it was nice place to stay.
8 / 10Excellent·Jan 2026
My overall stay at Playa Encantada Hotel was decent, and I enjoyed the location, it is right next to the ADO bus terminal. However, I was slightly disappointed with some aspects of the service. One issue was that the hotel provided only cold or room-temperature water for showers, despite it being advertised otherwise. This meant I had to deal with cold showers every day, which was uncomfortable, especially during cooler evenings. Additionally, the water flow was not strong, which made showering take longer. When I asked for a cup or glass to use with the water dispenser, I was told none were provided, so I had to bring my own. Moreover, when I requested repairs for the cold water and other amenities, I often felt like I was asking for favors rather than receiving standard service, even though I was paying for it. It also took more than half a day/next day to get basic necessities like toilet paper, clean towels and shampoos, as the front desk couldn’t help and I had to wait for the cleaning staff to provide them. Overall, while the experience wasn’t terrible, these issues, along with a lack of transparency about what was offered, did impact my comfort during my stay.
6 / 10Average·Feb 2026
Front desk performance. Housekeeping irregularities, costly breakfast considering what you get.
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Top rated by guests
8.8Excellent
(263 Ratings)
"Short walk to the beach, and close enough to the 5th Avenue buzz."
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