Best Western Plus New Caney Inn & Suites

Staff was exceptionally accommodating and helpful! That being said, the hotel(unbeknownst to us until arrival) was having renovations done in various areas. We were told no hot breakfast for a few days. A perk that was listed on the Expedia app. The Hot Tub was out of order. The A/C unit was leaking so bad in the first room that we had to change rooms. Then the room they put my daughter in had a leaking A/C unit as well. She didn't bother moving and just put the ice bucket to catch the water. There were baseboards missing throughout and the outlet covers and light switch covers were cracked or ill fitting. I realize they were renovating, but, again, no mention on Expedia. Needed to extend stay by one night and hotel couldn't do it. Had to go through Expedia and cost per night was raised. I asked the Expedia agent if he could check on this. He said he would but that it would be up to the hotel. Asked at the front desk and was told Expedia had to take care of that. We were at the pool one evening, and wanted to purchase water and soda from the little snack shop at the front desk. We were told that we couldn't add them to our room charges because we booked through Expedia. The staff was nice enough to jot down what we got and let us pay later when we had cash or card with us. Evidently third party reservations have a lot of restrictions and rules. I'm thinking we will not be using Expedia again.

Have stayed here numerous times over the years. Very clean and well maintained property!

Ok

Staff was helpful and very friendly. Room was clean and comfortable.