Guests love it hereGuests give this property a top rating
Great for petsBring all your friends and family, even the furry ones
Top-tier experienceA high end property in this area
Location
Reviews
8 / 10
Lovely, comfortable cottage, but stay marred by poor communications with Sykes
Location great, v comfortable accommodation, well equipped.
Almost impossible to park for even 30 seconds to un/load.
Very poor communications from Sykes Cottages.
4 / 10
Nice place, great location, letdown by sub-standard cleaning
Great location, well equipped and comfortable property
On our arrival on the Friday afternoon we noticed a few things that suggested that the place hadn't been cleaned thoroughly; there was a dirty (used) glass on the shelf in the living area, a broken bowl on the shelf in the kitchen and the worktops in the kitchen were sticky. After we had unpacked, we noticed that our 1yo's hands and knees were black from where he had been crawling on the floor in the kitchen / living area. I attempted to contact Sykes / John Bray to raise the issue as we just presumed that it had been missed, however by this time the office was closed.
We contacted them again the next morning and the "property inspector" very quickly arrived to inspect and see what could be done. The "property inspector" was very dismissive of the issues and implied that we were making a fuss out of nothing, blamed the sticky tops on the cleaning product used and the dirty floors on the fact that they were slate / wood and thats just how they are. The "property inspector" begrudgingly agreed to get the property re-cleaned and that this would happen towards the end of the day, which we were happy with.
The "cleaner's" turned up at approximately 3pm and asked "we just need to hoover yes", we explained that no, we would like the floors cleaned and filthy rug removed. By this time we'd cleaned the kitchen ourselves with some "Mr Muscle" we had brought with us. The "cleaners" then proceeded to vaccume the floors and then wipe them over with a "Refillable Flash Speed Mop" (the kind of thing that you would use every day in between cleans) and promptly left.
We attempted to contact Sykes / John Bray again to explain that this wasn't satisfactory but by this time it went to an out of hours service. I explained the situation and that we wouldn't feel comfortable letting our 1yo crawl around on floors in this state.
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