GRIDS PREMIUM HOTEL OTARU

We had a wonderful stay at this hotel and thoroughly enjoyed our experience! The hotel is in a fantastic location, with easy access to the canal, museums and shopping centres. The public bath was lovely, and the amenities provided were very generous. We also appreciated how thoughtfully the hotel catered to guests with allergies by providing clear information about the allergy-friendly menu options. The car parking was convenient and reasonably priced, which was another great bonus. We particularly loved staying in the maisonette-style room. It was comfortable, spacious and made our stay even more enjoyable. What made our experience truly special, however, was the thoughtful birthday message they prepared for my mum. It was such a lovely and unexpected gesture. She was absolutely delighted and genuinely touched by the surprise. It made our stay even more memorable. Overall, this hotel offers excellent value for money, wonderful facilities, a great location and, most importantly, genuinely thoughtful hospitality. We would happily stay here again and highly recommend it to anyone visiting the area!

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Good room Good view Good location

Good location room good view

Onsen offered amazing views. Staff was very helpful and courteous.

They keep the room’s window locked. I prefer fresh air so was disappointed when staff responded that despite having a window, it may not be opened. Our room was really tight, may be worth upgrading to a larger room if you don’t want to be cramped. Check in took a long while.